Faculty Feature: Mark Hendrickson

Professor Mark Hendrickson of the Department of History uses Peer Instruction in his courses to increase student engagement. He recently shared how and why he applies this pedagogy to his courses this video interview.

Academic Computing & Media Services (ACMS) helps faculty integrate the i>clicker student response system into their courses. Learn more about clickers and how they support Peer Instruction at clickers.ucsd.edu.

Faculty Feature is a series of articles highlighting faculty and their creative use of technology in the classroom. Check back regularly to find out how UC San Diego faculty are moving the future of education forward!

Upgraded Media Teaching Lab Facilities

In the last year, the Media Teaching Lab has been hard at work improving its facilities to provide UC San Diego students with everything they need for their media-related projects.

The first major improvement was the overhaul of video studios in Communication (MCC) 139 and 140. This included:

  • Industry-standard green screens to for high definition (HD) recording
  • New lighting configurations to complement the green screens
  • Repainted floors
  • New HD cameras with intercoms to the control room
  • New high end, broadcast-quality TriCaster in the control room
  • New curtains

The equipment room has been moved to Communication 111 to accommodate the combined Media Teaching Lab and Visual Arts inventory. This included painting, carpeting, new shelving, and an improved equipment check-in desk.

Check out the time lapse of some of the construction in progress.

Time lapse of Equipment Checkout Room

The editing suites were overhauled and upgraded with:

  • MacPro computers
  • Sound panels
  • New chairs
  • USB 3 drives for student checkout
  • New flooring

New signage throughout the Communication building helps identify the Media Teaching Lab’s spaces to make it easier for students and visitors to find where they need to go.

Check out the Academic Computing & Media Services (ACMS) Facebook page for more pictures of the new Media Teaching Lab.

Visit the Lab’s webpage to find information on workshops, facilities available to media students, the Media Teaching Lab’s equipment checkout service, and other items of interest to UC San Diego media students.

Ted Tip: eGrades Export

Once instructors have selected the final grade column in Ted, exporting the final grade from the Grade Center can be done through the eGrades export tool. Ted will export a spreadsheet that is readily-formatted for import into into eGrades. The exported spreadsheet will include the five columns that eGrades requires:

First name
Last name
PID (student ID)
Section ID

NOTE: The final grade column in Ted needs to display a letter grade or P/NP to be uploaded to eGrades.

  1. Locate the Control Panel under Course Management, in the left-side toolbar.
  2. Click Course Tools to expand the list.
  3. Select eGrades Export.
  4. Select a Grade Center Column as the final grade to export by clicking the drop down menu and selecting the appropriate column.
  5. Click Submit.
  6. Review the data being exported and click Submit.
  7. A pop-up window will appear. Click OK to save the file.
    NOTE: The file must be saved in .csv format for eGrades.
  8. Open the file to verify all data is exported correctly.


Ted Tip: Copy Course

Copying materials, assignments, and quizzes from course to course can save time and make building a new Ted site much simpler. Instructors can also duplicate an entire course from term to term, using the Course Copy tool.

  1. Log in to Ted.
  2. Select the course with the original course content.
  3. In the Control Panel menu, click Packages and Utilities.
  4. Click Course Copy.
  5. In Step #1, select Copy Course Materials into an Existing Course.
  6. In Step #2, click Browse and select the destination course.
  7. Click on all of the boxes of content items you would like copied.
    Note: If you are copying assignments, you must also copy the grade center. You can also click Select All at the top.  (There may be some clean up involved when copying all content over.)
  8. Click Submit.

Instructors will receive a confirmation email and see the content copied to the new course.

Ted Tip: Calendar

CalendarThe calendar lets instructors notify students of course events, office hours, due dates, exams, and deadlines.  Assignments with a due date in Ted will automatically appear on the calendar. To add an event to the course calendar:

  1. Access the calendar from the Global Navigation Menu or from Course Tools in your Ted site.
  2. Click the plus sign at the top right of the calendar, or click on the date cell in the Calendar.
  3. Enter the event name.
  4. Select the calendar to add to (personal or course).
    Note: Only Instructors can add course calendar events. Personal calendar events will not appear on the course calendar.
  5. Select the start and end dates for the event.
  6. Optionally, enter an event description.
  7. Click Save.

Calendar events are color coded by course. Events for all courses will be displayed in the calendar tool in the default view. Check the course name to show events for that course or uncheck to hide them.

Ted Tip: Date Management

The Date Management tool in Ted allows instructors to adjust all content and tool dates for a course from one location. This is useful when copying content from a previous Ted site as course assignments and tasks will carry over with the previous due dates.  The Date Management tool displays all course dates in one place and allows instructors to change them for the current term.

  1. Log in to Ted and select the course.
  2. Locate the Control Panel under Course Management, in the left-hand toolbar.
  3. Click Course Tools to expand options.
  4. Click Date Management.
  5. Select the desired Date Adjustment Option:
    1. Select Course Start Date to adjust dates based on the start of the course.
    2. Select Term Info to adjust to different term dates.
    3. Select Number of Days to adjust all dates by an indicated number of days.
    4. Select List All Dates for Review to display all dates and select new dates individually.
  6. Click Start.
  7. Review and adjust dates on the Date Management Review page as needed.


Center 216 Is Tricked Out

Center 216Summer 2014 saw the Lecture Hall Refresh Project finish up at Center Hall. Center 216 was the first of two lecture halls in the building to receive media equipment improvements this summer.

Previously, audiovisual controls were scattered throughout the hall. As part of the refresh, all of these elements are brought together in Center 216’s new lectern. Faculty can control lights and media inputs from the touch screen panel installed in the lectern and conveniently access the DVD/VHS player located in the lectern. Laptop connections, including an HDMI cable, are provided as well.

One of the nifty features of the lectern is the document camera, found in a drawer on the right side. Everything placed beneath the camera can be shown through the projector so the entire class can see. For example, faculty can place (or even create!) handwritten notes or diagrams beneath the camera instead of doing them on the chalkboard.

A new, energy-efficient projector was also installed in Center 216. It is brighter, making it easier for students to see the image. The lecture hall also has new lighting options. The most helpful when using the projector is the presentation option. This turns off lights at the front of the room while leaving other lights on to facilitate student note taking.

The next time you visit Center 216, check out these great new features for yourself!

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Lecture Hall and Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project:

ACMS Aces: Debbie Mowry

Debbie MowryDebbie Mowry is Facilities Manager for Academic Computing & Media Services (ACMS). This role has her switching hats throughout a typical day. Debbie oversees the maintenance and upkeep of the Applied Physics & Mathematics building (AP&M) where ACMS’s main offices are located, ACMS-managed computer labs, part of the Communications building (home to the Media Teaching Lab), and even some lecture halls. Included in her duties is designing computer lab floor plans and ensuring that they meet all legally mandated requirements. She coordinates repairs and maintenance for these physical spaces and ensures the security through key and lock management.

As Safety Coordinator, Debbie arranges for training to ensure the department remains properly educated about how to handle emergency situations, ensures that ACMS keeps proper emergency and first aid supplies, and maintains the ACMS Emergency Action Plan. Debbie maintains the ACMS inventory, including coordinating ACMS’s fleet of carts. She also oversees the supplies for printers in the computer lab of the ACMS large format printer to ensure that the department always has sufficient supply on hand.

This summer, Debbie completed several projects that improved ACMS spaces. At ACMS’s main offices in AP&M, she undertook a much-needed deep cleaning project that included all staff offices and the building’s lobbies and stairwells. These projects included coordinating the improvement of the AP&M basement, where students often study between classes. New furniture with built in electrical plugs make it easier for students to study in the area. Another planned improvement is new paint for the AP&M basement computer lab to brighten up the space. Debbie also helped coordinate the recent improvements to the Media Teaching Lab, which included new flooring, acoustic panel installation, painting, lighting upgrades, and lock upgrades.

Debbie has worked at ACMS for 28 years, so it is no surprise that she is part of a network of facilities professionals at UC San Diego. “I do a lot of coordination with other facilities managers throughout campus on trying to improve certain areas that we have computer labs in, as well as just maintaining a camaraderie between all of them so we all have a really good flow of communication into Facilities Management to try to help them,” she said.

Debbie plays soccer three or four times a week in different leagues. Though she sometimes plays against younger teams, she holds her own. “It’s not necessarily about speed. It’s about smarts,” she said. Debbie travels to soccer tournaments a couple of times a year and has participated in tournaments in Hawaii, Puerto Vallarta, Washington, Virginia, Utah, and Nevada, as well as local tournaments around the San Diego area.

Thank you Debbie for all you do to keep ACMS spaces bright and pleasant for students and staff at UC San Diego!

ACMS Aces is a series of articles that highlights the dedicated employees of Academic Computing & Media Services at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

i>clicker Issues and Workarounds

This page will address i>clicker issues you might come across, with additions and updates made as needed. Report any issues not listed below to clickers@ucsd.edu and check back frequently for updates.

i>clicker Version 6

Ted Interface Alert!   (10/29/14)

If you are using the older version 6.x i>clicker software in conjunction with Ted, you need to install new version 6.4.2.  The software and installation instructions are here.

Lecture Hall Frequency Changes (10/16/14)

As some of you may have noticed on the i>clicker base station labels, the assigned frequencies for some of the lecture halls was changed recently.  When frequency AA is used, the instructor does not have the option of having a message appear on the first clicker question that reminds students which frequency to select on their clickers.  With all other frequencies, the instructor can choose in Settings whether or not the message appears.

So that all instructors have the message option, the lecture halls that were formerly AA have been switched to another frequency. To change your software to the new frequency, choose your i>clicker course and on the General tab of your settings, select the new frequency.

If you and your students already set your clickers to AA before you noticed the change, feel free to keep using AA for this quarter.

Compatibility with New Mac OS Yosemite (10/17/14)

After some preliminary testing, i>clicker software and the Ted integration file seem to be compatible with Apple’s new Operating System.  If you upgrade to Yosemite and find any i>clicker issues, please contact clickers@ucsd.edu.

i>clicker Version 7

Known Issues and Workarounds

If you’ve started using version 7 of the i>clicker software, we hope you’re enjoying improvements like the integrated Gradebook and the ability to export participation and performance scores separately to Ted.

As with most new software, we have found some bugs and issues upon implementation.

Base Station

Firmware Updates

Base stations that are more than a year old may require a firmware update to work with version 7 software. The lecture hall base stations have been updated, but if you receive a message with your own base station that says your firmware must be updated, contact Craig Bentley, who will exchange it for a new one.

You may also update the firmware yourself by downloading the updater.

You may see a message that the base station’s firmware may need updating. Clicking OK, unplugging, and replugging the base should clear the message.


Renaming a Course

In the i>clicker 7 software, click on Settings and edit the Course Name on the General tab and Save. After saving, you will not immediately see the new name in the i>clicker course list (and if you click on the course’s old name, the program may crash). Close the i>clicker program and reopen it to see the new course name.

LMS Course on Gradebook Tab

To use i>clicker in conjunction with Ted, be sure to download the Ted version of i>clicker software.  When you open i>clicker Settings, on the Gradebook tab you should see ted.ucsd.edu for LMS name.  Do not click on Select Course on the Gradebook tab — you will be able to select the appropriate Ted course correctly when you sync your roster in the Gradebook.


Cursor & Toolbar Issues (10/29/14)

Some instructors have found that when they use Powerpoint in Presenter View (Mac users only, so far), they have one of the issues listed below.  The easiest fix is to click on Mirror Show at the far right of the ribbon menu under the Slideshow tab. (This puts the same single slide on both your laptop and the projection screen; you don’t see your notes or the next slide.)

If you feel like you need Presenter View, however, you might try these workarounds:

The Session Toolbar disappears when you click on it: Before trying to move the Toolbar onto the projection screen, try starting and stopping an quick test poll, then click on the Toolbar and drag it onto the projection screen.

Cursor goes behind the Toolbar:  If the cursor appears to go behind the Toolbar on the projection screen instead of on top of it, try clicking back on your laptop display, then go back to the projection screen.

If you use Keynote with i>clicker, see the suggested preference settings at the bottom of this page.


Opening the Gradebook

On the first open of Gradebook for each class in i>clicker version 7, you may get a message that your Gradebook hasn’t been set up yet — ignore the message.

Session Dates in Gradebook (Updated 10/20/14)

i>clicker version 7 has a bug that the session dates in Gradebook sometimes change to later dates after the fact.  There is no way to correct the date in the i>clicker Gradebook, but you can edit the name of the session to include the correct date by viewing the session and clicking on Summary.  If you export the scores to Ted, only the session name transfers to Ted, not the date.  So if you want the date to show in Ted, you can either add it to the session name in i>clicker, or simply rename the column in Ted. (i>clicker says this bug will be fixed in a November update.)

Points for Multiple Answers in Gradebook

i>clicker version 7 does not yet support the awarding of points for more than one correct answer.  i>clicker is working on this feature and we will post an update here when it is available.

Syncing Your Roster

Some instructors have found they needed to sync their rosters twice before students show up in the Gradebook.


Syncing Scores to Ted (Updated 10/16/14)

1.  Some instructors have found that if they try to send more than one set of scores at a time to Ted, they get an error message that the file is too large. (This applies to either sending multiple sessions, or performance and participation scores for one session separately.)  As we work on a fix, you may be limited to sending one set of scores at a time.

2.  Some instructors have also reported that one or two scores per session have not been successfully received by Ted. It may have to do with multiple students whose user names vary only by one character, though we’re still researching this issue.

Two instructors have found that syncing the scores again fixed the error. If it’s only a student or two who reports missing scores in Ted, another option is to check the i>clicker gradebook, and if they have a score there, you can enter it manually in Ted. 
NOTE: Keep notes of all manual Ted entries. If you export that same session from i>clicker to Ted again, manual entries will be overwritten.

Faculty Information Sessions: Online Education Funding

Online Education at ACMSThe Office of the President’s Innovative Learning Technology Initiative, commonly known as ILTI, has recently opened its third round of requests for proposal (RFPs) to receive funding for the creation of online courses.

Academic Computing & Media Services (ACMS) invites all faculty attend to informal drop in informational sessions to learn more about ILTI and resources available to them for the creation of online courses.

ACMS staff will be on hand to talk about:

  • How to respond to the ILTI RFP
  • Budget models used by approved proposals
  • Best practices from previous ILTI projects
  • What is expected of you after receiving an ILTI grant
  • ACMS services that support online education, including video production, Ted, instructional design

Two open house sessions will be held in room 2113 in the Applied Physics & Mathematics building on:

  • Thursday, October 16 12:00 – 2:00 p.m.
  • Wednesday, October 22 11:00 a.m. – 1:00 p.m.

ACMS staff who have worked on previous ILTI projects will be available to answer questions. Light refreshments will be provided.

Faculty are also encouraged to reach out individually with their questions about ILTI by emailing instructionaltech@ucsd.edu.

We look forward to seeing you there.