Faculty iPad Reflection Videos

In Spring Quarter 2013, Academic Computing & Media Services (ACMS) provided UC San Diego faculty in different disciplines with iPads to explore how the tablet could enhance their teaching. ACMS summarized their findings in a research paper released earlier this year.

Three of the faculty who participated in the pilot program reflected on their experiences in short videos. Hear their candid thoughts about the impact of an iPad on their courses.

If you are interested in partnering with ACMS to use new technology in the classroom, contact Instructional Technology Integration (ITI) at iti@ucsd.edu.

[RESOLVED] Student Email Maintenance July 28

UPDATE: 9:00 a.m. July 28, 2014 – All email accounts should be operating normally again. If you continue to experience problems, please contact the ACMS Help Desk. Have a great day!

UPDATE: 8:36 a.m. July 28, 2014 – We have received some reports that some users are unable to log in to their email accounts. We are currently investigating the problem. Thank you for your patience!

System maintenance to improve performance and capacity will take place on the ACMS student email system in the early morning hours of Monday, July 28 starting at 4:00 a.m. with anticipated completion before 7 a.m. Service interruption for individual users, if any, should be no more than three to ten minutes.

Thank you in advance for your patience.

ACMS Aces: Pauline Nuth

Pauline NuthThe Academic Computing & Media Services (ACMS) Business Office supports staff in the department in their day-to-day business needs. With such broad responsibilities, no two days are ever the same for the Business Office’s staff. One of the people who nimbly responds to such varied duties is Executive Assistant Pauline Nuth.

Pauline wears many hats in her position. “My duties are split up between assisting Jeff [Director of ACMS] with his travel and scheduling and…business tasks, helping Elizabeth and Tina with travel reimbursements, reconciliation, and assisting them with the budget book and some other special projects,” she explained. When other departments reach out to ACMS, Pauline is often one of the first points of contact. She has a lot of experience in this role from her time as the department’s Receptionist and Administrative Assistant.

As part of her position, Pauline helps improve how ACMS delivers services to campus. To help achieve this goal, she recently she redesigned the quote that customers receive when they order Media Event Support services. “These changes were intended to make it a much more intuitive process for them to read the quote and also ask us questions,” Pauline explained. Her work helped create a streamlined ordering system that generates quotes that concisely breakdown services and charges in a new, modern statement. The system also provides data for all Media Event Support jobs, like frequently rented items and popular services. This helps Pauline and ACMS better understand customer needs and trends in requests so they can provide UC San Diego with the best service possible.

Pauline likes that she gets to work on many different projects. One of her favorite examples was ACMS’s collaboration with faculty who received Innovative Learning Technology Initiative (ILTI) funding to create videos for online education. She found it exciting to help the project get off the ground through assisting with initial budgeting and to watch the ILTI videos as they have progressed.

Pauline is a UC San Diego graduate. As a former student, she recommends that more current students take advantage of the GoVirtual computing lab, which enables UC San Diego students to access many of the same software programs found in computer labs from anywhere with a broadband connection.

As the first in her family to graduate college, Pauline is thrilled to be part of UC San Diego’s staff. She was drawn to working at UC San Diego because of the fact her work would support the University’s educational mission. “You’re part of a team,” she said, “and I think that the most rewarding part is to be able to work with others to produce a successful end product. Whether that’s providing customer service or assisting with even one component of producing this new pilot project, I definitely find that rewarding and exciting.”

ACMS Aces is a series of articles that highlights the dedicated employees of Academic Computing & Media Services at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

The New Ledden Auditorium

Ledden AuditoriumSummer means that the Classroom Refresh Project becomes the Lecture Hall Refresh Project. With fewer students on campus the lecture halls can receive updated audiovisual equipment and upgrades. Ledden Auditorium is the first lecture hall to be refreshed this summer.

The free standing lectern in Ledden Auditorium has been updated to include a touchscreen control panel that makes it easy for faculty to control audiovisual inputs, lights, and media volume all at once. Notably, Ledden Auditorium now has preset lighting levels that let faculty choose the right amount of light for each situation. One preset is presentation mode, which turns off lights in the front of the room while keeping lights on above the seats so students can take notes. HDMI and VGA connections are now available at the lectern to make it easier for faculty to connect their laptops to the projector.

Conveniently tucked in a side drawer of the lectern is a document camera. This handy camera replaces the overhead transparency projector. Faculty can write by hand, show photos, or place items using the document camera. All images from the document camera are displayed through the projector so the entire class can see. Additionally, screencasting, available by request in Ledden Auditorium, captures all document camera images.

One of the most noticeable improvements to the 216 seat lecture hall is the new projector. It is brighter and clearer than the previous model while also being more energy efficient. New projector screens complement the updated projector.

At the conclusion of the refresh, the auditorium got a good cleaning to make it ready for summer session classes.

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project:

Updated Classroom Details Page

Solis 104The Classroom Details page is a valuable tool for faculty and TAs at UC San Diego to learn what equipment is available in general assignment lecture halls and classrooms across campus. The page has recently been updated to reflect the progress of the Lecture Hall and Classroom Refresh Project and reorganized for easier use.

Most notably, new room attributes are listed for lecture halls and classrooms. Chalkboard & projector use can now be listed as “limited” for configurations where the projection screen covers some, but not all, of the chalkboard. Additionally, rooms are no longer limited to listing only one lectern type. Some rooms have both a free standing lectern and a tabletop lectern and previously displayed only one lectern configuration.

Links were added for resources that must be requested in advance, such as podcasting and screencasting, assisted listening devices, and wired microphones.

Classroom information was recently updated for all classrooms to reflect the progress of the Lecture Hall and Classroom Refresh Project. Updates will continue as more rooms are refreshed. More information about the project can be found in this video.

The Classroom Details page is a joint effort between Facilities Information Systems (FIS) and Academic Computing & Media Services (ACMS). If you have suggestions on how the page can be improved, please email classroom-support@ucsd.edu.

Faculty Feature: Amy Lieberman

An example of one of the Media Teaching Lab's cameras available for checkout

Mitchell Wright of the Media Teaching Lab with one of the Media Teaching Lab’s cameras available for reservation.

Dr. Amy Lieberman, Research Scientist at the Center for Research on Language at UC San Diego, had an ambitious idea for her Child Language Acquisition course: have her students experience every aspect of obtaining a language sample, in this case an example of a parent and child communicating. Though she had plenty of subjects that her students could observe to get their sample, she quickly ran into a roadblock. “I couldn’t figure out how to get access to video cameras that the students could use,” Lieberman said.

Lieberman contacted the Media Teaching Lab to see if they could support her course. Adriene Hughes, Managing Producer-Director at the Media Teaching Lab, saw an opportunity to support UC San Diego’s campus goal of improving the student experience. She used Lieberman’s class as a pilot project for the expansion of the equipment checkout service, which was planned for Fall Quarter 2014. “I was thrilled to hear this as it was the one missing piece I needed to be sure I could go ahead with assigning this student project,” Lieberman said.

The Media Teaching Lab purchased three cameras that were easy to operate and provided better quality video and audio than a cell phone video camera could provide. Adriene gave an in-class demonstration of how to use the cameras and check out equipment from the Media Teaching Lab. “There were three cameras and about 20 student groups, yet we have never had an issue with a camera not being available,” Lieberman said, “All students have been able to access a camera when needed.”

The Media Teaching Lab made the equipment checkout process easy for the Child Language Acquisition students. Students made reservations to check out cameras online through the online equipment checkout system. “The student feedback has been uniformly positive,” Lieberman said. “Everything from checking out the cameras, filming the child, transferring the files, and returning the camera has been seamless.”

Working with the Media Teaching Lab enriched Lieberman’s class. “The collaboration [with the Media Teaching Lab] has made all the difference in being able to assign students a project that I feel has been one of the most effective learning experiences in the class, in that it is hands-on and interactive,” she said. “I’m sure that there will be countless classes (including my own) that will benefit from this program in the future.”

To find out how your course can receive support from the Media Teaching Lab, contact Adriene Hughes at (858) 534-1175 or email.

Spring 2014 Survey Winner

Professor Pei-Chia Chen receiving her iPad

Professor Pei-Chia Chen (right) and daughter (lower right) receiving her iPad from Michael Sullivan of ACMS (left) for completing the ACMS Spring 2014 Faculty Survey

Academic Computing & Media Services (ACMS) congratulates Pei-Chia Chen of the Chinese Studies Program on winning the Spring 2014 ACMS Faculty Survey drawing for an iPad Mini with Retina display. Professor Chen was randomly selected as the winner from 136 respondents.

ACMS’s quarterly survey gives UC San Diego faculty the opportunity to provide feedback regarding classroom media equipment and support resources, Ted (UC San Diego’s learning management system), podcastingclickers, and instructional support resources like computer labs. The data helps ensure ACMS deploys resources that best support faculty in their teaching.

The survey goes out to all faculty with courses scheduled in registrar-controlled classrooms.

Visit the Faculty section of the ACMS website for information about ACMS educational technology and support services.

Peterson 104 Starts Summer Refreshes

Peterson 104The Classroom Technology Support unit in Academic Computing & Media Services (ACMS) stays particularly busy during the summer as the Classroom Refresh Project continues. Peterson 104 is the first classroom to be refreshed this summer.

The 75 seat classroom has two modern projectors, which display a brighter and clearer picture. The projectors use less energy than their predecessors and are part of UC San Diego’s efforts to achieve a sustainable campus. New projection screens were also installed during the refresh. One projector is used to display media from the DVD/VCR player or laptop and the other is used in overflow situations in conjunction with Peterson 110.

Peterson 104 now includes a touchscreen control panel that makes it easy for faculty to control audiovisual inputs, lights, and media volume all at once. Among the new features are several different preset lighting levels that allow faculty to choose just the right amount of light. This includes presentation mode, which turns off lights in the front of the room while keeping lights on above the seats so students can take notes. Wired connections for HDMI and VGA are available on the wall to make it easy for faculty to connect their laptops to the projector.

The classroom also features a document camera installed in the ceiling. This handy camera replaces the overhead transparency projector. Faculty can still write by hand underneath the document camera, but without having to use costly transparencies and special pens. Other items, like photos, can be placed beneath the document camera, allowing everyone in the lecture hall to see them in detail through the projector. Everything projected by the document camera is also captured by ACMS’s screencasting service that can be set up by faculty in advance of class.

After all of the new equipment was installed, Peterson 104 received a full cleaning to ensure the hall is ready for faculty and students to use.

ACMS is proud to raise the quality of classrooms and lecture halls throughout campus through the Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project:

ACMS Aces: Scott Calman

Scott CalmanAcademic Computing & Media Services (ACMS) provides UC San Diego with many different services ranging from student email to virtual software labs to the learning management system Ted. These services are supported by the servers in the ACMS computer room. Systems Administrator Scott Calman is part of the Computing Infrastructure team that keeps these servers running.

Scott primarily supports Windows servers, with some work on Linux and Macintosh servers sprinkled in from time to time. Since starting with ACMS, one of Scott’s biggest projects has been configuring systems with VMware virtualization software to allow multiple servers and services to run on the same physical hardware. Services such as email and the campus LMS will run more smoothly and efficiently once this configuration is finished.

Scott first came to UC San Diego in 2002 when he joined the Department of Psychology. He later moved to the Jacobs School of Engineering, supporting the Structural Engineering program. “UCSD has a mission of educating young people and furthering research and those are two things I fully stand behind. I’ve never felt better about a job than I have here,” Scott said when describing why he came to UC San Diego. “I go home feeling like, ‘Well, I didn’t just make another widget today.’ I’m furthering knowledge.”

Immediately prior to joining ACMS, Scott worked for the California Institute of Technology at the Palomar Observatory. Scott lived on the top of Palomar Mountain for two years with his family while he provided technical support for the Observatory where he worked during the day shift to prepare the telescope for the night staff who would do research in the evening. The experience was fun for Scott and his family. “Two years up there was really awesome for my kids. They got to live in the snow while still being in San Diego,” Scott said. “I did a lot of hiking and really learned the area very well.”

Systems administration is not Scott’s first career. He worked as a plumbing contractor before going back to school. “I never would have really considered [IT] had I not taken a series of tests that showed I should be a programmer through a vocational program,” Scott explained. During his technical training, Scott moved to server support and networking and has never looked back.

When he is not working on computers, Scott takes pleasure in restoring classic cars. “I grew up in a family where we’ve been restoring cars pretty much most of my life so I’ve done a ’27 Cadillac, ’36 Cadillac, 1929 Graham Paige, [and] a ’26 Dodge 1 ½ ton truck,” Scott said. He is currently working on a 1930 Austin 7 (“a tiny, little English car—think clown car…it’ll go 30 [mph] downhill with the wind behind it”) and a 1964 Dodge (“my fun car”).

Thanks for all of your hard work keeping things running smoothly under the hood here at ACMS Scott!

ACMS Aces is a series of articles that highlights the dedicated employees of Academic Computing & Media Services at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

[COMPLETE] June 27 Student Email Maintenance

UPDATE, June 30, 2014: Email maintenance has now been concluded and all systems should be working well. If you experience any problems, please contact the ACMS Help Desk for assistance.

UPDATE: The email maintenance has now been delayed to the morning of June 27. We apologize in advance for any inconvenience.

System maintenance to improve performance and capacity will take place on the ACMS student email system in the early morning hours of Friday, June 27 with anticipated completion before 7 a.m. Service interruption for individual users, if any, should be no more than a few minutes.

Thank you for your patience.