Center 216 Is Tricked Out

Center 216Summer 2014 saw the Lecture Hall Refresh Project finish up at Center Hall. Center 216 was the first of two lecture halls in the building to receive media equipment improvements this summer.

Previously, audiovisual controls were scattered throughout the hall. As part of the refresh, all of these elements are brought together in Center 216’s new lectern. Faculty can control lights and media inputs from the touch screen panel installed in the lectern and conveniently access the DVD/VHS player located in the lectern. Laptop connections, including an HDMI cable, are provided as well.

One of the nifty features of the lectern is the document camera, found in a drawer on the right side. Everything placed beneath the camera can be shown through the projector so the entire class can see. For example, faculty can place (or even create!) handwritten notes or diagrams beneath the camera instead of doing them on the chalkboard.

A new, energy-efficient projector was also installed in Center 216. It is brighter, making it easier for students to see the image. The lecture hall also has new lighting options. The most helpful when using the projector is the presentation option. This turns off lights at the front of the room while leaving other lights on to facilitate student note taking.

The next time you visit Center 216, check out these great new features for yourself!

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Lecture Hall and Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project:

ACMS Aces: Debbie Mowry

Debbie MowryDebbie Mowry is Facilities Manager for Academic Computing & Media Services (ACMS). This role has her switching hats throughout a typical day. Debbie oversees the maintenance and upkeep of the Applied Physics & Mathematics building (AP&M) where ACMS’s main offices are located, ACMS-managed computer labs, part of the Communications building (home to the Media Teaching Lab), and even some lecture halls. Included in her duties is designing computer lab floor plans and ensuring that they meet all legally mandated requirements. She coordinates repairs and maintenance for these physical spaces and ensures the security through key and lock management.

As Safety Coordinator, Debbie arranges for training to ensure the department remains properly educated about how to handle emergency situations, ensures that ACMS keeps proper emergency and first aid supplies, and maintains the ACMS Emergency Action Plan. Debbie maintains the ACMS inventory, including coordinating ACMS’s fleet of carts. She also oversees the supplies for printers in the computer lab of the ACMS large format printer to ensure that the department always has sufficient supply on hand.

This summer, Debbie completed several projects that improved ACMS spaces. At ACMS’s main offices in AP&M, she undertook a much-needed deep cleaning project that included all staff offices and the building’s lobbies and stairwells. These projects included coordinating the improvement of the AP&M basement, where students often study between classes. New furniture with built in electrical plugs make it easier for students to study in the area. Another planned improvement is new paint for the AP&M basement computer lab to brighten up the space. Debbie also helped coordinate the recent improvements to the Media Teaching Lab, which included new flooring, acoustic panel installation, painting, lighting upgrades, and lock upgrades.

Debbie has worked at ACMS for 28 years, so it is no surprise that she is part of a network of facilities professionals at UC San Diego. “I do a lot of coordination with other facilities managers throughout campus on trying to improve certain areas that we have computer labs in, as well as just maintaining a camaraderie between all of them so we all have a really good flow of communication into Facilities Management to try to help them,” she said.

Debbie plays soccer three or four times a week in different leagues. Though she sometimes plays against younger teams, she holds her own. “It’s not necessarily about speed. It’s about smarts,” she said. Debbie travels to soccer tournaments a couple of times a year and has participated in tournaments in Hawaii, Puerto Vallarta, Washington, Virginia, Utah, and Nevada, as well as local tournaments around the San Diego area.

Thank you Debbie for all you do to keep ACMS spaces bright and pleasant for students and staff at UC San Diego!

ACMS Aces is a series of articles that highlights the dedicated employees of Academic Computing & Media Services at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

i>clicker Issues and Workarounds

This page will address i>clicker issues you might come across, with additions and updates made as needed. Report any issues not listed below to and check back frequently for updates.

i>clicker Version 6

Ted Export Alert!   (10/16/14)

A recently discovered vulnerability in security technology SSL version 3 affects users of the older i>clicker software, version 6. (Read about the Fall Quarter 2014 upgrade to version 7). If you are using version 6 you will not able to sync your roster or upload clicker scores to Ted.

i>clicker is scheduled to release a fix next week. You will then be able to export all previous scores to Ted at that time, so you might want to tell students that their clicker scores will be delayed by about a week. Please contact Craig Bentley to request notification when the fix is available.

Note: i>clicker version 7 is not affected by this issue. However, we recommend updating from version 6 to version 7 only between quarters, as polling results from version 6 are not compatible with version 7.

Lecture Hall Frequency Changes (10/16/14)

As some of you may have noticed on the i>clicker base station labels, the assigned frequencies for some of the lecture halls was changed recently.  When frequency AA is used, the instructor does not have the option of having a message appear on the first clicker question that reminds students which frequency to select on their clickers.  With all other frequencies, the instructor can choose in Settings whether or not the message appears.

So that all instructors have the message option, the lecture halls that were formerly AA have been switched to another frequency. To change your software to the new frequency, choose your i>clicker course and on the General tab of your settings, select the new frequency.

If you and your students already set your clickers to AA before you noticed the change, feel free to keep using AA for this quarter.

Compatibility with New Mac OS Yosemite (10/17/14)

After some preliminary testing, i>clicker software and the Ted integration file seem to be compatible with Apple’s new Operating System.  If you upgrade to Yosemite and find any i>clicker issues, please contact

i>clicker Version 7

Known Issues and Workarounds

If you’ve started using version 7 of the i>clicker software, we hope you’re enjoying improvements like the integrated Gradebook and the ability to export participation and performance scores separately to Ted.

As with most new software, we have found some bugs and issues upon implementation.

Base Station

Firmware Updates

Base stations that are more than a year old may require a firmware update to work with version 7 software. The lecture hall base stations have been updated, but if you receive a message with your own base station that says your firmware must be updated, contact Craig Bentley, who will exchange it for a new one.

You may also update the firmware yourself by downloading the updater.

You may see a message that the base station’s firmware may need updating. Clicking OK, unplugging, and replugging the base should clear the message.


Renaming a Course

In the i>clicker 7 software, click on Settings and edit the Course Name on the General tab and Save. After saving, you will not immediately see the new name in the i>clicker course list (and if you click on the course’s old name, the program may crash). Close the i>clicker program and reopen it to see the new course name.

LMS Course on Gradebook Tab

To use i>clicker in conjunction with Ted, be sure to download the Ted version of i>clicker software.  When you open i>clicker Settings, on the Gradebook tab you should see for LMS name.  Do not click on Select Course on the Gradebook tab — you will be able to select the appropriate Ted course correctly when you sync your roster in the Gradebook.


Opening the Gradebook

On the first open of Gradebook for each class in i>clicker version 7, you may get a message that your Gradebook hasn’t been set up yet — ignore the message.

Session Dates in Gradebook (Updated 10/20/14)

i>clicker version 7 has a bug that the session dates in Gradebook sometimes change to later dates after the fact.  There is no way to correct the date in the i>clicker Gradebook, but you can edit the name of the session to include the correct date by viewing the session and clicking on Summary.  If you export the scores to Ted, only the session name transfers to Ted, not the date.  So if you want the date to show in Ted, you can either add it to the session name in i>clicker, or simply rename the column in Ted. (i>clicker says this bug will be fixed in a November update.)

Points for Multiple Answers in Gradebook

i>clicker version 7 does not yet support the awarding of points for more than one correct answer.  i>clicker is working on this feature and we will post an update here when it is available.

Syncing Your Roster

Some instructors have found they needed to sync their rosters twice before students show up in the Gradebook.


Syncing Scores to Ted (Updated 10/16/14)

1.  Some instructors have found that if they try to send more than one set of scores at a time to Ted, they get an error message that the file is too large. (This applies to either sending multiple sessions, or performance and participation scores for one session separately.)  As we work on a fix, you may be limited to sending one set of scores at a time.

2.  Some instructors have also reported that one or two scores per session have not been successfully received by Ted. It may have to do with multiple students whose user names vary only by one character, though we’re still researching this issue.

Two instructors have found that syncing the scores again fixed the error. If it’s only a student or two who reports missing scores in Ted, another option is to check the i>clicker gradebook, and if they have a score there, you can enter it manually in Ted. 
NOTE: Keep notes of all manual Ted entries. If you export that same session from i>clicker to Ted again, manual entries will be overwritten.

Faculty Information Sessions: Online Education Funding

Online Education at ACMSThe Office of the President’s Innovative Learning Technology Initiative, commonly known as ILTI, has recently opened its third round of requests for proposal (RFPs) to receive funding for the creation of online courses.

Academic Computing & Media Services (ACMS) invites all faculty attend to informal drop in informational sessions to learn more about ILTI and resources available to them for the creation of online courses.

ACMS staff will be on hand to talk about:

  • How to respond to the ILTI RFP
  • Budget models used by approved proposals
  • Best practices from previous ILTI projects
  • What is expected of you after receiving an ILTI grant
  • ACMS services that support online education, including video production, Ted, instructional design

Two open house sessions will be held in room 2113 in the Applied Physics & Mathematics building on:

  • Thursday, October 16 12:00 – 2:00 p.m.
  • Wednesday, October 22 11:00 a.m. – 1:00 p.m.

ACMS staff who have worked on previous ILTI projects will be available to answer questions. Light refreshments will be provided.

Faculty are also encouraged to reach out individually with their questions about ILTI by emailing

We look forward to seeing you there.

Have You Tried The Account Lookup Tool?

account-lookupDo you know all of the computing resources available to you as a UC San Diego student? Did you know that these resources can change from quarter to quarter?

To help students keep track of these resources, Academic Computing & Media Service (ACMS) developed the account lookup tool, a personalized overview of your ACMS account and privileges.

The account lookup tool provides students with a host of information and options, including:

  • Look up your email server, which is required to access UC San Diego webmail
  • Link to a tool to change your password
  • Account balance, status, recent and active print jobs, and printer use history for ACMS computer lab printing
  • Access to the large format CPLOT printer for poster printing
  • Eliminate cover sheets from print jobs with the green printing option
  • Course/major-specific computer lab access and door codes
  • Server space quotas
  • Ted course websites
  • GoVirtual, access to software like MATLAB, Autocad, and Solidworks from anywhere with a broadband connection
  • Links to all ACMS-supported courses on
  • Open computing environment (OCE) account upgrade option for students in certain majors and divisions
  • Personal web page setup and publishing
  • Remote access to files stored on ACMS systems

Students who have multiple identities due to enrollment in certain classes can switch between their identities inside of the account lookup tool to see all their computing resources.

Changes in course enrollment take effect overnight. Check back the day after adding or dropping classes to see the impact on allocations.

Don’t miss out on all of the great resources available to you! Look yourself up in the account lookup tool today!

Ted Spam Alert

Have you recently received an email that looks like this?

Text of a spam email

Believe it or not, this is very sophisticated spam, likely phishing for your UC San Diego login credentials. No such person or position exists at Academic Computing & Media Services (ACMS). Access to Ted will not require reactivation as you are automatically added to courses based on your enrollment as a student or as the designated instructor. Disregard this email and do not click on the link.

If you have already followed this link, change your password immediately at

ACMS Aces: Brian Park

Brian ParkMany courses need computing resources, like specific software deployed in computer labs or access to labs, for students to succeed. The Instructional User Services unit works hard to get students and courses properly provisioned for the start of each quarter. Brian Park is part of this team. “We do a lot of setting up webmail, setting up [student] accounts and making sure they have the right allocations for [their] courses, and setting up courses with whatever professors request,” Brian explained.

As a former student technician with the Academic Computing & Media Services (ACMS) Help Desk/ResNet unit, Brian has a lot of experience helping with a wide variety of computing issues. In his prior position, he sometimes escalated issues to the User Services group. Now Brian receives requests from Help Desk/ResNet technicians. “My prior work at the Help Desk really helped [me] because I was already familiar with the issues and the solutions,” Brian explained, “but now I could finally implement them myself.”

Brian also proactively provides users with resources to address issues themselves. He recently reviewed and improved help articles on Thanks to these efforts, up-to-date information on common questions for UC San Diego users is now available.

One of the things that Brian likes most about his position is that he gets to help others through his work. “What I love to do is fix things,” he said. As a UC San Diego alumnus, he knows first-hand what students go through. His goal is to provide every student with a positive experience.

A piece of advice that Brian has for current students is to take the opportunity to work at UC San Diego. “Not only do you learn what you’re specializing in very well, but you learn to field other issues because you’ve got to forward [them] to other departments,” he explained. “It helps you map out how the University is structured. That helps you a lot as a student. If I have a problem with this, I know exactly where to go to and I can help my friends out with that.”

Like many Tritons, Brian studied abroad during his college years. He brought back with him an unexpected memento of his studies in the Netherlands. He found it when he was browsing the meager pickings of the English language shelf in a bookstore. “I couldn’t find anything that I really wanted to read, so I just kept looking,” he related. “I realized there was this one book I kept skipping over because on the spine the title was worn out. I pulled it out and it was The Genius and the Goddess by Aldous Huxley and I love Huxley. He’s always been one of my favorites so I just bought it. I read it and it was so good, I read it in one sitting…it’s beautiful and thought-provoking.”

The next time you need help with your computing accounts, give the ACMS Help Desk a call. It just might be Brian who gets everything running smoothly for you again. Thanks for all your great work Brian!

ACMS Aces is a series of articles that highlights the dedicated employees of Academic Computing & Media Services at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

Fall 2014 Ted & i>clicker Training

Presentation at the Faculty Technology ShowcaseWant training for Ted, UC San Diego’s learning management system, and its tools? Instructional Technology Support has just what you need. Multiple sessions will be offered throughout the fall quarter for the following classes:

  • Ted Overview – designed for beginners in Ted, including how to navigate Ted and set up a new course
  • Ted Grade Center – how to customize the grade center and set up weighted columns
  • Blackboard Collaborate – learn how to do video conferencing and hold virtual office hours inside of Ted

Training for clickers is also available, offered in conjunction with Instructional Technology Integration, a fellow unit of Academic Computing & Media Services (ACMS):

  • i>clicker Overview – covers the equipment and software required, as well as the basics of how to setup and use clickers in your course
  • Ted / i>clicker Integration – find out how to sync i>clicker with Ted and upload scores (for Ted users only)

Visit the Ted training webpage to view the calendar and register for a training session. Space is limited, so reserve your spot today! Faculty can also request one-on-one training with Ted online.

Student Scoop: Aeri Iamsirithaworn

Aeri IamsirithawornThe Academic Computing & Media Services (ACMS) Help Desk is primarily staffed by current UC San Diego students. One of the newest Help Desk/ResNet Technicians is Aeri Iamsirithaworn, a second year student who joined the team this summer.

Aeri, a Computer Science major in Muir College, applied to become a Technician because one of her friends had worked for the Help Desk. “They recommended the job because they said they got a lot of on-site experience in term of technical skills and learning more about computers and customer service, interacting with people,” Aeri said. “I thought it would be a good set of professional skills to learn and develop.”

After being hired, she went through extensive training to develop both her technical knowledge and her customer service skills. “We would come in for about five to six hours every day,” she said. “After about two weeks they let us start on phones, getting the basics down, helping users with basic issues.” Aeri and the other new technicians rotate through specific positions within the Help Desk. She has already worked the front desk and the phones in the call center.

One of the technology tools that Aeri found helpful in her first year at UC San Diego was the screencasting service available through Faculty can sign up for the service to have their lecture slides and other projected material captured along with the audio from their lecture for later review by their students. “It helped when I was stuck studying on a specific spot,” she explained. “I would go to that section and I would re-listen to what [my professor] said. I thought that was extremely helpful.”

A service that Aeri wishes she had known about sooner was the GoVirtual computing lab, which gives students using a broadband connection access to University-licensed software anytime, anywhere. “There’s so much good, well-known software that you can use through it, like Photoshop and MATLAB and other stuff that would be really helpful,” she said. “That was something I wish I [had] utilized my first year here. I didn’t know we had Photoshop and Illustrator and all those things.”

In addition to working at the Help Desk, Aeri is also involved in groups on campus, including Theta Tau, the coed engineering fraternity, which she joined in her first quarter on campus. “That gave me a lot of brand-new perspectives because of the other people who were older, like second, third, and fourth years, and a lot of them already have experience in the industry interning and [know] what classes to take.”

The next time you have a technology question or issue, stop by the ACMS Help Desk to get assistance from Aeri and her fellow Help Desk/ResNet Technicians. Welcome to the team Aeri!

The Student Scoop features UC San Diego students and explores how technology provided by Academic Computing & Media Services intersects with their lives on campus. Keep checking back for more interviews to find out what students really think about technology at UC San Diego inside and outside of the classroom!