Student Scoop: Aeri Iamsirithaworn

Aeri IamsirithawornThe Academic Computing & Media Services (ACMS) Help Desk is primarily staffed by current UC San Diego students. One of the newest Help Desk/ResNet Technicians is Aeri Iamsirithaworn, a second year student who joined the team this summer.

Aeri, a Computer Science major in Muir College, applied to become a Technician because one of her friends had worked for the Help Desk. “They recommended the job because they said they got a lot of on-site experience in term of technical skills and learning more about computers and customer service, interacting with people,” Aeri said. “I thought it would be a good set of professional skills to learn and develop.”

After being hired, she went through extensive training to develop both her technical knowledge and her customer service skills. “We would come in for about five to six hours every day,” she said. “After about two weeks they let us start on phones, getting the basics down, helping users with basic issues.” Aeri and the other new technicians rotate through specific positions within the Help Desk. She has already worked the front desk and the phones in the call center.

One of the technology tools that Aeri found helpful in her first year at UC San Diego was the screencasting service available through podcast.ucsd.edu. Faculty can sign up for the service to have their lecture slides and other projected material captured along with the audio from their lecture for later review by their students. “It helped when I was stuck studying on a specific spot,” she explained. “I would go to that section and I would re-listen to what [my professor] said. I thought that was extremely helpful.”

A service that Aeri wishes she had known about sooner was the GoVirtual computing lab, which gives students using a broadband connection access to University-licensed software anytime, anywhere. “There’s so much good, well-known software that you can use through it, like Photoshop and MATLAB and other stuff that would be really helpful,” she said. “That was something I wish I [had] utilized my first year here. I didn’t know we had Photoshop and Illustrator and all those things.”

In addition to working at the Help Desk, Aeri is also involved in groups on campus, including Theta Tau, the coed engineering fraternity, which she joined in her first quarter on campus. “That gave me a lot of brand-new perspectives because of the other people who were older, like second, third, and fourth years, and a lot of them already have experience in the industry interning and [know] what classes to take.”

The next time you have a technology question or issue, stop by the ACMS Help Desk to get assistance from Aeri and her fellow Help Desk/ResNet Technicians. Welcome to the team Aeri!

The Student Scoop features UC San Diego students and explores how technology provided by Academic Computing & Media Services intersects with their lives on campus. Keep checking back for more interviews to find out what students really think about technology at UC San Diego inside and outside of the classroom!

Planned GoVirtual Lab Maintenance September 11-17

The UC San Diego GoVirtual virtual computer lab will undergo a series of patches and upgrades between Thursday, September 11 and Wednesday, September 17. The lab will be intermittently unavailable during this time causing users to lose connection.

ACMS encourages GoVirtual users to visit a campus computer lab to access campus software while the upgrades are being completed to ensure no work is lost due to GoVirtual down time.

We apologize for any inconvenience and appreciate your patience as we make improvements to the GoVirtual service.

For questions about outages or the GoVirtual computer lab, contact the ACMS Help Desk.

i>clicker 7 Is Here!

Student using an i>clickerThe newest software version of i>clicker, the student response system supported at UC San Diego, is available for Fall Quarter 2014.

The main improvements include:

  • Gradebook integration with the i>clicker program, eliminating the need for the separate i>grader program
  • Performance and participation points are exported to Ted separately
  • Useful Excel reports

What Can i>clicker Do?

i>clicker creates an interactive learning experience by polling your class and providing immediate feedback through a handheld clicker device.

Benefits include:

  • Instant evaluation of class comprehension to know when to move forward or review
  • Increased student engagement
  • Students get to practice thinking and communicating in expert-like ways
  • Automated scoring for student participation and quizzes

i>clicker 7 is Mac and Windows compatible and works with common applications like PowerPoint, Acrobat, Keynote, and Word. Results can be exported to Excel, Notepad, or Word and imported directly into Ted or other learning management systems.

Upgrading to i>clicker 7 only requires new software and does not require upgrading the base station or clicker hardware.

i>clicker 7 Training

Training sessions are available for beginning and experienced users to learn the upgraded software. Sign up through the i>clicker training calendar.

  • i>clicker Overview (Beginning Users): Receive an instructor kit, download i>clicker software, set up the base station, add a course, start and stop polling sessions in class
  • i>clicker 7 Upgrade (Experienced Users): Download the all-new software version 7 and learn about the major changes,

Self-Service Upgrades

Existing i>clicker users can upgrade the software on their own at clickers.ucsd.edu.

Please note: Do not delete your old software until you are finished with your existing class session data. i>clicker 7 is not compatible with data from previous versions.

More Information

For more information on teaching and learning with Peer Instruction and how clickers can complement this pedagogy, visit Peer Instruction resources at the Center for Teaching Development.

Contact Instructional Technology Integration for more information at iti@ucsd.edu or at (858) 534-4120.

Instructional Technology Showcase – Fall 2014

Ted homepage, Mandeville B150, clickers, the Learning GlassAcademic Computing & Media Services (ACMS) is hosting an instructional technology showcase for all faculty, TAs, and departmental staff members interested in receiving more information on Ted, the i>clicker 7 software upgrade, and instructional technology services at UC San Diego.

  • When: Thursday, September 25, 2014
  • Where: Mandeville B150 (map)

Register by Friday, September 19

Each showcase presentation will be offered during the morning session then again in the afternoon. See the times and topics below and register for those that best fit your schedule.

Time

Session

9:00 – 9:15 a.m. What instructional technology does UC San Diego offer?
(Coffee and pastries provided)
9:15 – 9:50 a.m. Have you met Ted, UC San Diego’s learning management system?
10:00 – 10:50 a.m. i>clicker 7 is here (overview and Q&A)
11:00 a.m. – 12:00 p.m. New resources

  • Learning Glass
  • Online education
  • Blackboard Collaborate
  • Flexible furniture
  • Faculty technology studio
12:00 – 1:00 p.m. Lunch and general Q&A
(pizza and soda provided)
1:00 – 1:15 p.m. What instructional technology does UC San Diego offer?
1:15 – 1:50 p.m. Have you met Ted, UC San Diego’s learning management system?
2:00 – 2:50 p.m. i>clicker 7 is here (overview and Q&A)
3:00 – 4:00 p.m. New resources

  • Learning Glass
  • Online education
  • Blackboard Collaborate
  • Flexible furniture
  • Faculty technology studio

Register for sessions by September 19.

For more information, contact ACMS instructional technologies at its@ucsd.edu or (858) 822-3315.

ACMS Aces: Pedro Cruz

Pedro CruzDepartment veteran Pedro Cruz is one of the five Assistant Directors of Academic Computing & Media Services (ACMS). He oversees Computer Room & Lab Operations, Hardware Technical Services, Desktop Support, and Facilities.

Computer Room & Lab Operations and Hardware Technical Services work together to install and maintain approximately 115 computer labs throughout campus. Hardware Technical Services designs and maintains the computer networks in the labs and repairs machines with hardware problems. Computer Room & Lab Operations installs the computers, printers, projectors, furniture, and security systems. How does Pedro make sure these groups do their job? “Stay out of their way!” he reported. “I talk with each of the supervisors and the staff on a regular, daily basis and make sure that they’ve got what they need.”

One of Pedro’s priorities is making sure that students have good computer labs to work in. He frequently observes how students are using the labs to find ways to improve them. He cited one example: “I’ll go to the Triton Lab at the Price Center and I’ll sit there for just a couple minutes just to observe how people are sitting down, where they’re putting their backpacks, how they’re using their laptops on our laptop stations and are they actually plugging in their laptops or just using it for a flat surface, and seeing how people collaborate with each other and move around.” He then makes improvements across campus so students have a better experience in computer labs.

Pedro moved up through the ranks of the Hardware Technical Services group over his long career with the department, working in “almost every aspect of Operations, Technical Services, [and] Facilities Management.” This helps him work productively with his staff, especially when he combines his experience with their view from the field. “One of my goals is to make sure that I stay abreast of what’s really going on out there, because they’re the ones that are doing all of the work and now they know better than I do exactly what’s happening,” Pedro said. “I rely on their expertise, their eyes, and their ears to keep things going. The staff is very well trained. They’re committed to providing good service to the campus.”

In addition to being a member of the UC San Diego community for nearly 30 years, Pedro has deep roots in La Jolla. His parents met in La Jolla and he was born at Scripps hospital when it was located on Prospect Street. His father built one of the original “mud huts” that served as one of the residence halls on campus. Over the years, Pedro has seen the La Jolla area change and expand with the addition of highways, buildings, and shopping centers. “From the roof [of the AP&M building where ACMS is located] I can see where I was born, where I had my first job, where I used to live, where I grew up,” he said. In fact, Pedro has never worked east of Interstate 5.

Away from work, Pedro is an avid sportsman. He is a skeet shooter, archer, fisherman, and golfer. When it comes to golfing, he says, “I’m not very good at it, but I have a good time no matter what my score is.” Pedro spends most of his free time with his family, “whether it’s going to the beach, hanging out in the backyard, or going to a park. Family is a priority for me.”

Thanks for everything you do to keep things running smoothly, Pedro!

ACMS Aces is a series of articles that highlights the dedicated employees of Academic Computing & Media Services at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

 

Updated Ted Instructor Resources

Find out what’s new with Ted, the campus learning management system (LMS), for 2014-2015 in this short video featuring the Instructional Technology Support (ITS) team!

Over the summer, ITS improved help resources for Ted. Get answers to common questions like:

Take a look at all of the new resources today!

In person training is also available on a variety of Ted topics. Faculty can sign up for a session via the training calendar.

ACMS to the Rescue!

Enhance your department’s superpowers with personalized, expert media and tech services from Academic Computing & Media Services!

ACMS Aces: Emily Mack-Maulupe

Emily MackNo two days are the same for Emily Mack-Maulupe. As an Administrative Assistant, she works with every unit in Academic Computing & Media Service (ACMS) and is one of the department’s many public faces.

One of Emily’s primary duties is to facilitate Media Event Support orders and billing. She receives requests for special event audiovisual (AV) equipment and services and creates estimates. Once the order is approved, she performs the internal scheduling to ensure the event goes smoothly. Customers unfamiliar with what AV equipment they need to order can rest easy. Emily helps each customer determine the right setup they need to make their event a success.

Emily also greets visitors to the department and answers questions from members of the UC San Diego community at the second floor front desk. Her keys to providing good customer service are to be friendly, listen to customers, and provide prompt service.

In addition to these duties, Emily assists the ACMS Business Office with a variety of tasks to make sure that the department continues to run smoothly. These include helping with the department’s finances, like making sure that accounts are reconciled and Express Card charges are in order, as well as routine supply ordering and stocking.

Emily is thrilled be a part of UC San Diego. One of the things that she appreciates most is the opportunity to grow not just professionally, but intellectually as well. She is impressed with the way that her coworkers readily share knowledge with each other.

Outside of work, Emily enjoys reading books and comparing them to their film adaptations. She recently finished The Longest Ride by Nicholas Sparks in anticipation of the upcoming film. The best page-to-screen adaptation that Emily has seen is Emily Giffin’s Something Borrowed. When she is not reading, she keeps tabs on two dogs and one cat at home.

The next time you visit ACMS, stop by 2101 in the Applied Physics & Mathematics building and say hello to Emily!

ACMS Aces is a series of articles that highlights the dedicated employees of Academic Computing & Media Services at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

Making Instructional Videos with ACMS

Professor Keith Pezzoli of the Urban Studies & Planning (USP) Program collaborated with Academic Computing & Media Services (ACMS) to create instructional videos for students to watch online before class meetings. Professor Pezzoli reflected on his experience in a video interview with ACMS staff.

To find out how ACMS can help you create engaging videos for your course, contact ACMS online or by calling (858) 822-1456.

HSS 1330 is the Latest Refreshed Lecture Hall

HSS 1330Humanities and Social Sciences (HSS) 1330 is the second lecture hall this summer to be refreshed with new audiovisual equipment.

Central to the refresh is the new projector. It is brighter and more energy efficient than the model previous installed in HSS 1330. Not only will this projector make it easier for students to see slides and other projected media, but it will also contribute to UC San Diego’s sustainability efforts.

One of the devices that can be displayed by the projector is the document camera. Anything placed underneath the document camera is projected for the entire class to see. All of these projected images are included if faculty sign their course up for screencasting as part of UC San Diego’s podcasting service.

All of the projection inputs are selected through the touch screen control panel installed in the lectern. This control panel brings together media input, lighting, and sound controls in one place for the convenience of faculty.

The lighting options are also an addition to the lecture hall. HSS 1330’s lights have been programmed with several configurations that allow faculty to choose the right amount of light for class activities. Low lighting is available for showing video in class. Bright lighting is available for class discussions. Dimmed lighting in the front of the room and full lighting in seating areas can be used for showing lecture slides.

As in every refreshed classroom, HSS 1330 was cleaned after the completion of installation work.

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Lecture Hall and Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project: