Center 216 Is Tricked Out

Center 216Summer 2014 saw the Lecture Hall Refresh Project finish up at Center Hall. Center 216 was the first of two lecture halls in the building to receive media equipment improvements this summer.

Previously, audiovisual controls were scattered throughout the hall. As part of the refresh, all of these elements are brought together in Center 216’s new lectern. Faculty can control lights and media inputs from the touch screen panel installed in the lectern and conveniently access the DVD/VHS player located in the lectern. Laptop connections, including an HDMI cable, are provided as well.

One of the nifty features of the lectern is the document camera, found in a drawer on the right side. Everything placed beneath the camera can be shown through the projector so the entire class can see. For example, faculty can place (or even create!) handwritten notes or diagrams beneath the camera instead of doing them on the chalkboard.

A new, energy-efficient projector was also installed in Center 216. It is brighter, making it easier for students to see the image. The lecture hall also has new lighting options. The most helpful when using the projector is the presentation option. This turns off lights at the front of the room while leaving other lights on to facilitate student note taking.

The next time you visit Center 216, check out these great new features for yourself!

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Lecture Hall and Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project:

ACMS Aces: Debbie Mowry

Debbie MowryDebbie Mowry is Facilities Manager for Academic Computing & Media Services (ACMS). This role has her switching hats throughout a typical day. Debbie oversees the maintenance and upkeep of the Applied Physics & Mathematics building (AP&M) where ACMS’s main offices are located, ACMS-managed computer labs, part of the Communications building (home to the Media Teaching Lab), and even some lecture halls. Included in her duties is designing computer lab floor plans and ensuring that they meet all legally mandated requirements. She coordinates repairs and maintenance for these physical spaces and ensures the security through key and lock management.

As Safety Coordinator, Debbie arranges for training to ensure the department remains properly educated about how to handle emergency situations, ensures that ACMS keeps proper emergency and first aid supplies, and maintains the ACMS Emergency Action Plan. Debbie maintains the ACMS inventory, including coordinating ACMS’s fleet of carts. She also oversees the supplies for printers in the computer lab of the ACMS large format printer to ensure that the department always has sufficient supply on hand.

This summer, Debbie completed several projects that improved ACMS spaces. At ACMS’s main offices in AP&M, she undertook a much-needed deep cleaning project that included all staff offices and the building’s lobbies and stairwells. These projects included coordinating the improvement of the AP&M basement, where students often study between classes. New furniture with built in electrical plugs make it easier for students to study in the area. Another planned improvement is new paint for the AP&M basement computer lab to brighten up the space. Debbie also helped coordinate the recent improvements to the Media Teaching Lab, which included new flooring, acoustic panel installation, painting, lighting upgrades, and lock upgrades.

Debbie has worked at ACMS for 28 years, so it is no surprise that she is part of a network of facilities professionals at UC San Diego. “I do a lot of coordination with other facilities managers throughout campus on trying to improve certain areas that we have computer labs in, as well as just maintaining a camaraderie between all of them so we all have a really good flow of communication into Facilities Management to try to help them,” she said.

Debbie plays soccer three or four times a week in different leagues. Though she sometimes plays against younger teams, she holds her own. “It’s not necessarily about speed. It’s about smarts,” she said. Debbie travels to soccer tournaments a couple of times a year and has participated in tournaments in Hawaii, Puerto Vallarta, Washington, Virginia, Utah, and Nevada, as well as local tournaments around the San Diego area.

Thank you Debbie for all you do to keep ACMS spaces bright and pleasant for students and staff at UC San Diego!

ACMS Aces is a series of articles that highlights the dedicated employees of Academic Computing & Media Services at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

Have You Tried The Account Lookup Tool?

account-lookupDo you know all of the computing resources available to you as a UC San Diego student? Did you know that these resources can change from quarter to quarter?

To help students keep track of these resources, Academic Computing & Media Service (ACMS) developed the account lookup tool, a personalized overview of your ACMS account and privileges.

The account lookup tool provides students with a host of information and options, including:

  • Look up your email server, which is required to access UC San Diego webmail
  • Link to a tool to change your password
  • Account balance, status, recent and active print jobs, and printer use history for ACMS computer lab printing
  • Access to the large format CPLOT printer for poster printing
  • Eliminate cover sheets from print jobs with the green printing option
  • Course/major-specific computer lab access and door codes
  • Server space quotas
  • Ted course websites
  • GoVirtual, access to software like MATLAB, Autocad, and Solidworks from anywhere with a broadband connection
  • Links to all ACMS-supported courses on
  • Open computing environment (OCE) account upgrade option for students in certain majors and divisions
  • Personal web page setup and publishing
  • Remote access to files stored on ACMS systems

Students who have multiple identities due to enrollment in certain classes can switch between their identities inside of the account lookup tool to see all their computing resources.

Changes in course enrollment take effect overnight. Check back the day after adding or dropping classes to see the impact on allocations.

Don’t miss out on all of the great resources available to you! Look yourself up in the account lookup tool today!

Ted Spam Alert

Have you recently received an email that looks like this?

Text of a spam email

Believe it or not, this is very sophisticated spam, likely phishing for your UC San Diego login credentials. No such person or position exists at Academic Computing & Media Services (ACMS). Access to Ted will not require reactivation as you are automatically added to courses based on your enrollment as a student or as the designated instructor. Disregard this email and do not click on the link.

If you have already followed this link, change your password immediately at

ACMS Aces: Brian Park

Brian ParkMany courses need computing resources, like specific software deployed in computer labs or access to labs, for students to succeed. The Instructional User Services unit works hard to get students and courses properly provisioned for the start of each quarter. Brian Park is part of this team. “We do a lot of setting up webmail, setting up [student] accounts and making sure they have the right allocations for [their] courses, and setting up courses with whatever professors request,” Brian explained.

As a former student technician with the Academic Computing & Media Services (ACMS) Help Desk/ResNet unit, Brian has a lot of experience helping with a wide variety of computing issues. In his prior position, he sometimes escalated issues to the User Services group. Now Brian receives requests from Help Desk/ResNet technicians. “My prior work at the Help Desk really helped [me] because I was already familiar with the issues and the solutions,” Brian explained, “but now I could finally implement them myself.”

Brian also proactively provides users with resources to address issues themselves. He recently reviewed and improved help articles on Thanks to these efforts, up-to-date information on common questions for UC San Diego users is now available.

One of the things that Brian likes most about his position is that he gets to help others through his work. “What I love to do is fix things,” he said. As a UC San Diego alumnus, he knows first-hand what students go through. His goal is to provide every student with a positive experience.

A piece of advice that Brian has for current students is to take the opportunity to work at UC San Diego. “Not only do you learn what you’re specializing in very well, but you learn to field other issues because you’ve got to forward [them] to other departments,” he explained. “It helps you map out how the University is structured. That helps you a lot as a student. If I have a problem with this, I know exactly where to go to and I can help my friends out with that.”

Like many Tritons, Brian studied abroad during his college years. He brought back with him an unexpected memento of his studies in the Netherlands. He found it when he was browsing the meager pickings of the English language shelf in a bookstore. “I couldn’t find anything that I really wanted to read, so I just kept looking,” he related. “I realized there was this one book I kept skipping over because on the spine the title was worn out. I pulled it out and it was The Genius and the Goddess by Aldous Huxley and I love Huxley. He’s always been one of my favorites so I just bought it. I read it and it was so good, I read it in one sitting…it’s beautiful and thought-provoking.”

The next time you need help with your computing accounts, give the ACMS Help Desk a call. It just might be Brian who gets everything running smoothly for you again. Thanks for all your great work Brian!

ACMS Aces is a series of articles that highlights the dedicated employees of Academic Computing & Media Services at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

Fall 2014 Ted & i>clicker Training

Presentation at the Faculty Technology ShowcaseWant training for Ted, UC San Diego’s learning management system, and its tools? Instructional Technology Support has just what you need. Multiple sessions will be offered throughout the fall quarter for the following classes:

  • Ted Overview – designed for beginners in Ted, including how to navigate Ted and set up a new course
  • Ted Grade Center – how to customize the grade center and set up weighted columns
  • Blackboard Collaborate – learn how to do video conferencing and hold virtual office hours inside of Ted

Training for clickers is also available, offered in conjunction with Instructional Technology Integration, a fellow unit of Academic Computing & Media Services (ACMS):

  • i>clicker Overview – covers the equipment and software required, as well as the basics of how to setup and use clickers in your course
  • Ted / i>clicker Integration – find out how to sync i>clicker with Ted and upload scores (for Ted users only)

Visit the Ted training webpage to view the calendar and register for a training session. Space is limited, so reserve your spot today! Faculty can also request one-on-one training with Ted online.

Student Scoop: Aeri Iamsirithaworn

Aeri IamsirithawornThe Academic Computing & Media Services (ACMS) Help Desk is primarily staffed by current UC San Diego students. One of the newest Help Desk/ResNet Technicians is Aeri Iamsirithaworn, a second year student who joined the team this summer.

Aeri, a Computer Science major in Muir College, applied to become a Technician because one of her friends had worked for the Help Desk. “They recommended the job because they said they got a lot of on-site experience in term of technical skills and learning more about computers and customer service, interacting with people,” Aeri said. “I thought it would be a good set of professional skills to learn and develop.”

After being hired, she went through extensive training to develop both her technical knowledge and her customer service skills. “We would come in for about five to six hours every day,” she said. “After about two weeks they let us start on phones, getting the basics down, helping users with basic issues.” Aeri and the other new technicians rotate through specific positions within the Help Desk. She has already worked the front desk and the phones in the call center.

One of the technology tools that Aeri found helpful in her first year at UC San Diego was the screencasting service available through Faculty can sign up for the service to have their lecture slides and other projected material captured along with the audio from their lecture for later review by their students. “It helped when I was stuck studying on a specific spot,” she explained. “I would go to that section and I would re-listen to what [my professor] said. I thought that was extremely helpful.”

A service that Aeri wishes she had known about sooner was the GoVirtual computing lab, which gives students using a broadband connection access to University-licensed software anytime, anywhere. “There’s so much good, well-known software that you can use through it, like Photoshop and MATLAB and other stuff that would be really helpful,” she said. “That was something I wish I [had] utilized my first year here. I didn’t know we had Photoshop and Illustrator and all those things.”

In addition to working at the Help Desk, Aeri is also involved in groups on campus, including Theta Tau, the coed engineering fraternity, which she joined in her first quarter on campus. “That gave me a lot of brand-new perspectives because of the other people who were older, like second, third, and fourth years, and a lot of them already have experience in the industry interning and [know] what classes to take.”

The next time you have a technology question or issue, stop by the ACMS Help Desk to get assistance from Aeri and her fellow Help Desk/ResNet Technicians. Welcome to the team Aeri!

The Student Scoop features UC San Diego students and explores how technology provided by Academic Computing & Media Services intersects with their lives on campus. Keep checking back for more interviews to find out what students really think about technology at UC San Diego inside and outside of the classroom!

i>clicker 7 Is Here!

Student using an i>clickerThe newest software version of i>clicker, the student response system supported at UC San Diego, is available for Fall Quarter 2014.

The main improvements include:

  • Gradebook integration with the i>clicker program, eliminating the need for the separate i>grader program
  • Performance and participation points are exported to Ted separately
  • Useful Excel reports

What Can i>clicker Do?

i>clicker creates an interactive learning experience by polling your class and providing immediate feedback through a handheld clicker device.

Benefits include:

  • Instant evaluation of class comprehension to know when to move forward or review
  • Increased student engagement
  • Students get to practice thinking and communicating in expert-like ways
  • Automated scoring for student participation and quizzes

i>clicker 7 is Mac and Windows compatible and works with common applications like PowerPoint, Acrobat, Keynote, and Word. Results can be exported to Excel, Notepad, or Word and imported directly into Ted or other learning management systems.

Upgrading to i>clicker 7 only requires new software and does not require upgrading the base station or clicker hardware.

i>clicker 7 Training

Training sessions are available for beginning and experienced users to learn the upgraded software. Sign up through the i>clicker training calendar.

  • i>clicker Overview (Beginning Users): Receive an instructor kit, download i>clicker software, set up the base station, add a course, start and stop polling sessions in class
  • i>clicker 7 Upgrade (Experienced Users): Download the all-new software version 7 and learn about the major changes,

Self-Service Upgrades

Existing i>clicker users can upgrade the software on their own at

Please note: Do not delete your old software until you are finished with your existing class session data. i>clicker 7 is not compatible with data from previous versions.

More Information

For more information on teaching and learning with Peer Instruction and how clickers can complement this pedagogy, visit Peer Instruction resources at the Center for Teaching Development.

Contact Instructional Technology Integration for more information at or at (858) 534-4120.

Instructional Technology Showcase – Fall 2014

Ted homepage, Mandeville B150, clickers, the Learning GlassAcademic Computing & Media Services (ACMS) is hosting an instructional technology showcase for all faculty, TAs, and departmental staff members interested in receiving more information on Ted, the i>clicker 7 software upgrade, and instructional technology services at UC San Diego.

  • When: Thursday, September 25, 2014
  • Where: Mandeville B150 (map)

Register by Friday, September 19

Each showcase presentation will be offered during the morning session then again in the afternoon. See the times and topics below and register for those that best fit your schedule.



9:00 – 9:15 a.m. What instructional technology does UC San Diego offer?
(Coffee and pastries provided)
9:15 – 9:50 a.m. Have you met Ted, UC San Diego’s learning management system?
10:00 – 10:50 a.m. i>clicker 7 is here (overview and Q&A)
11:00 a.m. – 12:00 p.m. New resources

  • Learning Glass
  • Online education
  • Blackboard Collaborate
  • Flexible furniture
  • Faculty technology studio
12:00 – 1:00 p.m. Lunch and general Q&A
(pizza and soda provided)
1:00 – 1:15 p.m. What instructional technology does UC San Diego offer?
1:15 – 1:50 p.m. Have you met Ted, UC San Diego’s learning management system?
2:00 – 2:50 p.m. i>clicker 7 is here (overview and Q&A)
3:00 – 4:00 p.m. New resources

  • Learning Glass
  • Online education
  • Blackboard Collaborate
  • Flexible furniture
  • Faculty technology studio

Register for sessions by September 19.

For more information, contact ACMS instructional technologies at or (858) 822-3315.