This page will address i>clicker issues you might come across, with additions and updates made as needed. Report any issues not listed below to email@example.com and check back frequently for updates.
i>clicker Version 6
Ted Interface Alert! (10/29/14)
If you are using the older version 6.x i>clicker software in conjunction with Ted, you need to install new version 6.4.2. The software and installation instructions are here.
Lecture Hall Frequency Changes (10/16/14)
As some of you may have noticed on the i>clicker base station labels, the assigned frequencies for some of the lecture halls was changed recently. When frequency AA is used, the instructor does not have the option of having a message appear on the first clicker question that reminds students which frequency to select on their clickers. With all other frequencies, the instructor can choose in Settings whether or not the message appears.
So that all instructors have the message option, the lecture halls that were formerly AA have been switched to another frequency. To change your software to the new frequency, choose your i>clicker course and on the General tab of your settings, select the new frequency.
If you and your students already set your clickers to AA before you noticed the change, feel free to keep using AA for this quarter.
Compatibility with New Mac OS Yosemite (10/17/14)
After some preliminary testing, i>clicker software and the Ted integration file seem to be compatible with Apple’s new Operating System. If you upgrade to Yosemite and find any i>clicker issues, please contact firstname.lastname@example.org.
i>clicker Version 7
Known Issues and Workarounds
If you’ve started using version 7 of the i>clicker software, we hope you’re enjoying improvements like the integrated Gradebook and the ability to export participation and performance scores separately to Ted.
As with most new software, we have found some bugs and issues upon implementation.
Base stations that are more than a year old may require a firmware update to work with version 7 software. The lecture hall base stations have been updated, but if you receive a message with your own base station that says your firmware must be updated, contact Craig Bentley, who will exchange it for a new one.
You may also update the firmware yourself by downloading the updater.
You may see a message that the base station’s firmware may need updating. Clicking OK, unplugging, and replugging the base should clear the message.
Renaming a Course
In the i>clicker 7 software, click on Settings and edit the Course Name on the General tab and Save. After saving, you will not immediately see the new name in the i>clicker course list (and if you click on the course’s old name, the program may crash). Close the i>clicker program and reopen it to see the new course name.
LMS Course on Gradebook Tab
To use i>clicker in conjunction with Ted, be sure to download the Ted version of i>clicker software. When you open i>clicker Settings, on the Gradebook tab you should see ted.ucsd.edu for LMS name. Do not click on Select Course on the Gradebook tab — you will be able to select the appropriate Ted course correctly when you sync your roster in the Gradebook.
Cursor & Toolbar Issues (10/29/14)
Some instructors have found that when they use Powerpoint in Presenter View (Mac users only, so far), they have one of the issues listed below. The easiest fix is to click on Mirror Show at the far right of the ribbon menu under the Slideshow tab. (This puts the same single slide on both your laptop and the projection screen; you don’t see your notes or the next slide.)
If you feel like you need Presenter View, however, you might try these workarounds:
The Session Toolbar disappears when you click on it: Before trying to move the Toolbar onto the projection screen, try starting and stopping an quick test poll, then click on the Toolbar and drag it onto the projection screen.
Cursor goes behind the Toolbar: If the cursor appears to go behind the Toolbar on the projection screen instead of on top of it, try clicking back on your laptop display, then go back to the projection screen.
If you use Keynote with i>clicker, see the suggested preference settings at the bottom of this page.
Opening the Gradebook
On the first open of Gradebook for each class in i>clicker version 7, you may get a message that your Gradebook hasn’t been set up yet — ignore the message.
Session Dates in Gradebook (Updated 10/20/14)
i>clicker version 7 has a bug that the session dates in Gradebook sometimes change to later dates after the fact. There is no way to correct the date in the i>clicker Gradebook, but you can edit the name of the session to include the correct date by viewing the session and clicking on Summary. If you export the scores to Ted, only the session name transfers to Ted, not the date. So if you want the date to show in Ted, you can either add it to the session name in i>clicker, or simply rename the column in Ted. (i>clicker says this bug will be fixed in a November update.)
Points for Multiple Answers in Gradebook
i>clicker version 7 does not yet support the awarding of points for more than one correct answer. i>clicker is working on this feature and we will post an update here when it is available.
Syncing Your Roster
Some instructors have found they needed to sync their rosters twice before students show up in the Gradebook.
Syncing Scores to Ted (Updated 10/16/14)
1. Some instructors have found that if they try to send more than one set of scores at a time to Ted, they get an error message that the file is too large. (This applies to either sending multiple sessions, or performance and participation scores for one session separately.) As we work on a fix, you may be limited to sending one set of scores at a time.
2. Some instructors have also reported that one or two scores per session have not been successfully received by Ted. It may have to do with multiple students whose user names vary only by one character, though we’re still researching this issue.
Two instructors have found that syncing the scores again fixed the error. If it’s only a student or two who reports missing scores in Ted, another option is to check the i>clicker gradebook, and if they have a score there, you can enter it manually in Ted.
NOTE: Keep notes of all manual Ted entries. If you export that same session from i>clicker to Ted again, manual entries will be overwritten.