Heartbleed Bug

Heartbleed bugA computer bug called Heartbleed was detected last week and revealed widely within the IT community this week. The Heartbleed bug can potentially allow malicious hackers to steal personal information such as passwords and credit card numbers.

There is no indication that a compromise has occurred among ACMS servers or at UCSD in general. However, best practice dictates that you reset your passwords. See the ACMS Global
Password reset page for instructions. Check for non-UCSD site recommendations on individual site websites or blogs.

For questions and more information about the bug, contact the ACMS Help Desk at (858) 534-2267 or acms-help@ucsd.edu, or talk to Help Desk staff in Room 1313 of the Applied Physics & Mathematics building.

Upcoming Datacenter Maintenence

A set of network upgrades/architecture changes in the ADCOM Datacenter has been scheduled from midnight on Sunday April 13th (Saturday night/Sunday morning) into 9am on Sunday April 13th. During this time, the networking in the Torrey Pines Center South (TPCS) Administrative Computing & Telecommunications (ACT) Datacenter along with ACT applications and services reliant on that Datacenter will be intermittent and down.

Services that will be affected by this maintenance include but are not limited to:

  • ACT-hosted Financial Applications
  • ACT-hosted Student Applications
  • All apps which use SSO/shibboleth for authentication, even if they only use AD as an authenticator.  (This includes departmental apps not located in ACT Datacenters since the SSO interface requires systems which only live in ADCom.)
  • ACT managed ER systems (millennium/fiscal2xxx/etc.)
  • password.ucsd.edu
  • adtools.ucsd.edu
  • WINS
  • Campus WSUS server
  • ACT vCenter server.  (ESXi hosts will continue to run, but vCenter will NOT be accessible.)
  • Data Warehouse
  • ldap.ucsd.edu (ldap.AD.ucsd.edu will be up)
  • UCSD spam quarantine web interface
  • Hostmaint
  • arpq
  • Some mailing lists may experience delayed delivery
  • status.ucsd.edu

If you have any questions regarding the planned maintenance please contact the ACMS Help Desk at (858) 534-2267.

[Resolved] Webmail Down

UPDATE: Webmail services has been restored! If you continue to experience any problems, please contact the ACMS Help Desk by email acms-help@ucsd.edu or by phone at (858) 534-2267. Thanks again for your understanding and patience!

We are currently experiencing issues with UC San Diego Webmail. During this time, you may not be able to log in, send, or receive emails. We are working on resolving these issues as soon as possible. Thank you for your patience!

Winter Break Help Desk Hours

Happy Holidays from ACMSThe ACMS Help Desk will follow an altered schedule for the winter break.

  • Saturday, December 14: Phone support only from noon to 3:00 pm
  • Sunday, December 15: Help Desk closed
  • Monday, December 16 through Friday, December 20: Regular support from 8:00 am to 4:30 pm (no extended phone support)
  • Saturday, December 21, 2013 through Wednesday, January 1, 2014: Help Desk closed
  • Thursday, January 2 and Friday January 3: Regular service from 8:00 am to 4:30 pm (no extended phone support)
  • Saturday, January 4: Help Desk closed
  • Sunday, January 5: Phone support only from 4:00 pm to 7:00 pm
  • Monday, January 6: Regular hours resume

In the event of a network outage or time-sensitive problem, call the Help Desk at 858-534-2267 and leave a message. Please report the number of people affected by the problem, if possible. ResNet Technicians will address urgent issues as soon as possible.

Everyone at the Help Desk and Academic Computing & Media Services wishes you a very wonderful and relaxing campus closure. We look forward to seeing you again in January for the beginning of Winter Quarter and another great year at UC San Diego!

[UPDATED] Ted Has Been Upgraded!

Ted screen shotUPDATE: Ted is back up and running as normal! We hope you enjoy using all of the new features!

The Ted learning management system servers will be offline on December 18 for planned maintenance and upgrades.

Ted is scheduled to come back online the afternoon of December 18. It is anticipated that need for Ted will be low, as course grades should have been submitted by the 18th, but we apologize for any inconvenience. Schedule updates will be posted on the ACMS home page and here on the ACMS Blog.

The Ted upgrade will bring new features that will provide a better learning management system experience for faculty and students alike.

Download the Ted Feature Guide for Instructors to see an overview of the new features. (PDF)

The ACMS 2014 Calendar Is Here!

February in the 2014 ACMS CalendarAcademic Computing & Media Services (ACMS) is proud to provide everyone at UC San Diego with the completely free ACMS 2014 calendar. The calendar includes the academic calendar, payroll calendar dates, and popular events on campus and around San Diego County. Additionally, the back of the calendar contains an updated list of media equipment in UC San Diego lecture halls and classrooms (and the latest information can always be found on the Classroom Details page on the ACMS website). We sincerely hope that you will find this calendar useful over the coming year and that 2014 will bring wonderful things for everyone on campus.

Download the 2014 Calendar here in PDF!

Help Desk Thanksgiving Holiday Hours

CornucopiaIn observance of the Thanksgiving holiday, the Academic Computing & Media Services (ACMS) Help Desk will be closed Thursday, November 28 through Saturday, November 30. Phone support will be available on Sunday, December 1 from 4:00 pm to 7:00 pm. Regular Help Desk support hours will resume on Monday, December 2 at 8:00 am.

In the event of a network outage for residential students, call the ACMS Help Desk’s main number at 858-534-2267 and leave a message. ResNet Technicians will address the outage as soon as possible.

The entire ACMS Help Desk would like to take a moment to express their thanks for the opportunity to serve the amazing students, faculty, and staff of UC San Diego with their computing needs. It is a true pleasure for us to enable learning at this world-class university. Thank you to everyone who trusts the ACMS Help Desk to assist them with their computing issues! We wish you a wonderful Thanksgiving and look forward to seeing you again after the break.

Webmail Login Issues (Resolved)

UPDATE: Webmail is back up and running at full capacity. Please contact the ACMS Help Desk if you continue to experience any problems.

We are currently experiencing issues with UC San Diego Webmail. During this time, you may not be able to log into Webmail directly or through an email client. We are working on resolving these issues as soon as possible. Thank you for your patience!

Get Your UC San Diego Email on Your Phone or Computer

Email on an iPhoneWant to get your UC San Diego email on the go without logging into ACS Webmail all the time? No problem! Academic Computing & Media Services (ACMS) has compiled some handy instructions to help you set up your @ucsd.edu email on your phone or computer.

Setting up your phone to automatically get your email is easy. There are step-by-step instructions for both iPhone and Android phones available. If you want to access your email account on a computer without going through ACS Webmail, we have guides for both Mac Mail and Microsoft Outlook.

If you have any problems getting your phone set up, feel free to stop by the ACMS Help Desk, located on the first floor of AP&M just off the lobby in room 1313. Our friendly technicians are available to help students with all of their computing needs.

sdcc15 Mail Server Down Time (Resolved)

UPDATE: This issue has been resolved and Ted should be functioning properly. If you are still encountering issues, please contact the ACMS Help Desk.

We are currently experiencing issues with the mail server sdcc15. As a potential workaround, please try using acsmail.ucsd.edu as your mail server instead of sdcc15. We are working as quickly as possible to find a solution. Thank you for your patience!