i>clicker Issues and Workarounds

This page will address i>clicker issues you might come across, with additions and updates made as needed. Report any issues not listed below to clickers@ucsd.edu and check back frequently for updates.

i>clicker Version 6

Ted Export Alert!   (10/16/14)

A recently discovered vulnerability in security technology SSL version 3 affects users of the older i>clicker software, version 6. (Read about the Fall Quarter 2014 upgrade to version 7). If you are using version 6 you will not able to sync your roster or upload clicker scores to Ted.

i>clicker is scheduled to release a fix next week. You will then be able to export all previous scores to Ted at that time, so you might want to tell students that their clicker scores will be delayed by about a week. Please contact Craig Bentley to request notification when the fix is available.

Note: i>clicker version 7 is not affected by this issue. However, we recommend updating from version 6 to version 7 only between quarters, as polling results from version 6 are not compatible with version 7.

Lecture Hall Frequency Changes (10/16/14)

As some of you may have noticed on the i>clicker base station labels, the assigned frequencies for some of the lecture halls was changed recently.  When frequency AA is used, the instructor does not have the option of having a message appear on the first clicker question that reminds students which frequency to select on their clickers.  With all other frequencies, the instructor can choose in Settings whether or not the message appears.

So that all instructors have the message option, the lecture halls that were formerly AA have been switched to another frequency. To change your software to the new frequency, choose your i>clicker course and on the General tab of your settings, select the new frequency.

If you and your students already set your clickers to AA before you noticed the change, feel free to keep using AA for this quarter.

Compatibility with New Mac OS Yosemite (10/17/14)

After some preliminary testing, i>clicker software and the Ted integration file seem to be compatible with Apple’s new Operating System.  If you upgrade to Yosemite and find any i>clicker issues, please contact clickers@ucsd.edu.

i>clicker Version 7

Known Issues and Workarounds

If you’ve started using version 7 of the i>clicker software, we hope you’re enjoying improvements like the integrated Gradebook and the ability to export participation and performance scores separately to Ted.

As with most new software, we have found some bugs and issues upon implementation.

Base Station

Firmware Updates

Base stations that are more than a year old may require a firmware update to work with version 7 software. The lecture hall base stations have been updated, but if you receive a message with your own base station that says your firmware must be updated, contact Craig Bentley, who will exchange it for a new one.

You may also update the firmware yourself by downloading the updater.

You may see a message that the base station’s firmware may need updating. Clicking OK, unplugging, and replugging the base should clear the message.


Renaming a Course

In the i>clicker 7 software, click on Settings and edit the Course Name on the General tab and Save. After saving, you will not immediately see the new name in the i>clicker course list (and if you click on the course’s old name, the program may crash). Close the i>clicker program and reopen it to see the new course name.

LMS Course on Gradebook Tab

To use i>clicker in conjunction with Ted, be sure to download the Ted version of i>clicker software.  When you open i>clicker Settings, on the Gradebook tab you should see ted.ucsd.edu for LMS name.  Do not click on Select Course on the Gradebook tab — you will be able to select the appropriate Ted course correctly when you sync your roster in the Gradebook.


Opening the Gradebook

On the first open of Gradebook for each class in i>clicker version 7, you may get a message that your Gradebook hasn’t been set up yet — ignore the message.

Session Dates in Gradebook (Updated 10/20/14)

i>clicker version 7 has a bug that the session dates in Gradebook sometimes change to later dates after the fact.  There is no way to correct the date in the i>clicker Gradebook, but you can edit the name of the session to include the correct date by viewing the session and clicking on Summary.  If you export the scores to Ted, only the session name transfers to Ted, not the date.  So if you want the date to show in Ted, you can either add it to the session name in i>clicker, or simply rename the column in Ted. (i>clicker says this bug will be fixed in a November update.)

Points for Multiple Answers in Gradebook

i>clicker version 7 does not yet support the awarding of points for more than one correct answer.  i>clicker is working on this feature and we will post an update here when it is available.

Syncing Your Roster

Some instructors have found they needed to sync their rosters twice before students show up in the Gradebook.


Syncing Scores to Ted (Updated 10/16/14)

1.  Some instructors have found that if they try to send more than one set of scores at a time to Ted, they get an error message that the file is too large. (This applies to either sending multiple sessions, or performance and participation scores for one session separately.)  As we work on a fix, you may be limited to sending one set of scores at a time.

2.  Some instructors have also reported that one or two scores per session have not been successfully received by Ted. It may have to do with multiple students whose user names vary only by one character, though we’re still researching this issue.

Two instructors have found that syncing the scores again fixed the error. If it’s only a student or two who reports missing scores in Ted, another option is to check the i>clicker gradebook, and if they have a score there, you can enter it manually in Ted. 
NOTE: Keep notes of all manual Ted entries. If you export that same session from i>clicker to Ted again, manual entries will be overwritten.

Instructional Technology Showcase – Fall 2014

Ted homepage, Mandeville B150, clickers, the Learning GlassAcademic Computing & Media Services (ACMS) is hosting an instructional technology showcase for all faculty, TAs, and departmental staff members interested in receiving more information on Ted, the i>clicker 7 software upgrade, and instructional technology services at UC San Diego.

  • When: Thursday, September 25, 2014
  • Where: Mandeville B150 (map)

Register by Friday, September 19

Each showcase presentation will be offered during the morning session then again in the afternoon. See the times and topics below and register for those that best fit your schedule.



9:00 – 9:15 a.m. What instructional technology does UC San Diego offer?
(Coffee and pastries provided)
9:15 – 9:50 a.m. Have you met Ted, UC San Diego’s learning management system?
10:00 – 10:50 a.m. i>clicker 7 is here (overview and Q&A)
11:00 a.m. – 12:00 p.m. New resources

  • Learning Glass
  • Online education
  • Blackboard Collaborate
  • Flexible furniture
  • Faculty technology studio
12:00 – 1:00 p.m. Lunch and general Q&A
(pizza and soda provided)
1:00 – 1:15 p.m. What instructional technology does UC San Diego offer?
1:15 – 1:50 p.m. Have you met Ted, UC San Diego’s learning management system?
2:00 – 2:50 p.m. i>clicker 7 is here (overview and Q&A)
3:00 – 4:00 p.m. New resources

  • Learning Glass
  • Online education
  • Blackboard Collaborate
  • Flexible furniture
  • Faculty technology studio

Register for sessions by September 19.

For more information, contact ACMS instructional technologies at its@ucsd.edu or (858) 822-3315.

Making Instructional Videos with ACMS

Professor Keith Pezzoli of the Urban Studies & Planning (USP) Program collaborated with Academic Computing & Media Services (ACMS) to create instructional videos for students to watch online before class meetings. Professor Pezzoli reflected on his experience in a video interview with ACMS staff.

To find out how ACMS can help you create engaging videos for your course, contact ACMS online or by calling (858) 822-1456.

HSS 2305A: The Final Refreshed Room of Spring 2014

HSS 2305AThe Classroom Refresh Project wrapped up for Spring Quarter 2014 with Humanities & Social Sciences (HSS) 2305A, which is ready to go for summer session classes.

From the first moment you step into HSS 2305A, the benefit of the refresh is apparent through the new lighting options. Rather than a simple on-off switch, HSS 2305A now features a number of choices that give the right amount of lighting for the circumstances. Ever been frustrated that darkening the room to see projected material meant that all the lights had to be turned off making the rest of the room too dark? Lights at the front of the room near the projection screen can now be turned off independently from the rest of the room. Intermediate light levels also allow occupants to supplement the room’s natural lighting and reduce energy consumption.

Another energy efficient feature of HSS 2305A is the new projector installed in the room. Not only does the projector use less energy than the previous model, but it is also brighter. This makes it easier for students to see slides, images, websites, and other projected media on the new projection screen.

One of the things that can be projected is images or objects through the document camera installed in the ceiling of HSS 2305A. Faculty no longer need to purchase transparencies and special pens to project notes for the entire class. Instead, they can write by hand with pen and paper underneath the document camera and the whole room can see.

A VHS/DVD/Blu-ray player was also installed as part of the classroom refresh.

The lights, media inputs, and media volume are controlled by a touch screen control panel installed in the front of the room. This single point of control makes it easy for faculty to control all of the audiovisual elements in the room during class with minimal interruption of instruction.

After the room was refreshed, Facilities Management gave the room a full cleaning to make sure that it shines and sparkles for its occupants.

During the summer, Academic Computing & Media Services (ACMS Blog) will refresh five lecture halls to be ready for the start of the 2014-2015 academic year, including HSS 1330. Keep checking in with the ACMS Blog over the summer to see the lecture halls as they get refreshed.

ACMS is proud to raise the quality of classrooms and lecture halls throughout campus through the Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project:

[COMPLETE] Student Mail System Maintenance

UPDATE: The transition finished Monday morning. If you experience any further problems, please contact the ACMS Help Desk at acms-help@ucsd.edu or (858) 534-2267.

System maintenance to improve performance and capacity will take place on the ACMS student email system in the early morning hours of Monday, June 2 with anticipated completion before 7am. Service interruption for individual users, if any, should be no more than a few minutes.

Thank you for your patience.

HSS Spring Refresh Begins

HSS 1305

HSS 1305 after being refreshed

For Spring Quarter 2014 the Classroom Refresh Project moves to the Humanities & Social Sciences (HSS) building, beginning with rooms 1305 and 1315.

One of the most noticeable improvements to the classrooms is the installation of a new projector. It is brighter than the previous one, which makes it easier to see the projection. Just as importantly, it also uses less energy to contribute to campus sustainability efforts. New projection screens also improve the picture.

Touch screen control panels were installed in the front of both rooms. The touch screen panel is a standard feature in all refreshed classrooms. It brings input, volume, and lighting controls together in one convenient place. A video about how to use the control panel is available.

HSS 1315

HSS 1315

Another new feature is the document camera in the ceiling of each room. The camera can be selected from the touch screen and used to display anything through the projector. All images captured by the document camera are included in course screencasts, if enabled by faculty.

HSS 1035 and 1315 also have six new lighting presets, which have been configured to light different situations.

If you need assistance using the installed media equipment, email Classroom Technology Supportto schedule an orientation or call 534-5784 (x4-5784) to receive immediate help.

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom Refresh Project:

Heartbleed Bug

Heartbleed bugA computer bug called Heartbleed was detected last week and revealed widely within the IT community this week. The Heartbleed bug can potentially allow malicious hackers to steal personal information such as passwords and credit card numbers.

There is no indication that a compromise has occurred among ACMS servers or at UCSD in general. However, best practice dictates that you reset your passwords. See the ACMS Global
Password reset page for instructions. Check for non-UCSD site recommendations on individual site websites or blogs.

For questions and more information about the bug, contact the ACMS Help Desk at (858) 534-2267 or acms-help@ucsd.edu, or talk to Help Desk staff in Room 1313 of the Applied Physics & Mathematics building.

Upcoming Datacenter Maintenence

A set of network upgrades/architecture changes in the ADCOM Datacenter has been scheduled from midnight on Sunday April 13th (Saturday night/Sunday morning) into 9am on Sunday April 13th. During this time, the networking in the Torrey Pines Center South (TPCS) Administrative Computing & Telecommunications (ACT) Datacenter along with ACT applications and services reliant on that Datacenter will be intermittent and down.

Services that will be affected by this maintenance include but are not limited to:

  • ACT-hosted Financial Applications
  • ACT-hosted Student Applications
  • All apps which use SSO/shibboleth for authentication, even if they only use AD as an authenticator.  (This includes departmental apps not located in ACT Datacenters since the SSO interface requires systems which only live in ADCom.)
  • ACT managed ER systems (millennium/fiscal2xxx/etc.)
  • password.ucsd.edu
  • adtools.ucsd.edu
  • WINS
  • Campus WSUS server
  • ACT vCenter server.  (ESXi hosts will continue to run, but vCenter will NOT be accessible.)
  • Data Warehouse
  • ldap.ucsd.edu (ldap.AD.ucsd.edu will be up)
  • UCSD spam quarantine web interface
  • Hostmaint
  • arpq
  • Some mailing lists may experience delayed delivery
  • status.ucsd.edu

If you have any questions regarding the planned maintenance please contact the ACMS Help Desk at (858) 534-2267.

[Resolved] Webmail Down

UPDATE: Webmail services has been restored! If you continue to experience any problems, please contact the ACMS Help Desk by email acms-help@ucsd.edu or by phone at (858) 534-2267. Thanks again for your understanding and patience!

We are currently experiencing issues with UC San Diego Webmail. During this time, you may not be able to log in, send, or receive emails. We are working on resolving these issues as soon as possible. Thank you for your patience!

Winter Break Help Desk Hours

Happy Holidays from ACMSThe ACMS Help Desk will follow an altered schedule for the winter break.

  • Saturday, December 14: Phone support only from noon to 3:00 pm
  • Sunday, December 15: Help Desk closed
  • Monday, December 16 through Friday, December 20: Regular support from 8:00 am to 4:30 pm (no extended phone support)
  • Saturday, December 21, 2013 through Wednesday, January 1, 2014: Help Desk closed
  • Thursday, January 2 and Friday January 3: Regular service from 8:00 am to 4:30 pm (no extended phone support)
  • Saturday, January 4: Help Desk closed
  • Sunday, January 5: Phone support only from 4:00 pm to 7:00 pm
  • Monday, January 6: Regular hours resume

In the event of a network outage or time-sensitive problem, call the Help Desk at 858-534-2267 and leave a message. Please report the number of people affected by the problem, if possible. ResNet Technicians will address urgent issues as soon as possible.

Everyone at the Help Desk and Academic Computing & Media Services wishes you a very wonderful and relaxing campus closure. We look forward to seeing you again in January for the beginning of Winter Quarter and another great year at UC San Diego!