Expected Downtime for Residential Wireless Network Upgrade

Academic Computing & Telecommunications (ACT) has scheduled maintenance of the Residential Wireless Network. This maintenance involves hardware and software changes that will require all Cisco-based Residential wireless networks to be offline until complete. During this time, Residential wireless service will not be available.

START – Monday 6/17/2013, 7:00 AM

STOP – Wednesday 6/19/2013, 4:00 PM

NOTE – This upgrade will have no downtime for any of the campus wireless networks including UCSD-PROTECTED, UCSD-SCRM, UCSD-GUEST and eduroam. The window of maintenance was set to accommodate unforeseen challenges associated to large scale projects. It is our goal to complete the work ASAP.

Upcoming Help Desk Hours

FRONT DESK

Monday – Friday
8 AM – 4:30 PM

PHONE SUPPORT

Monday – Wednesday, June 17th -19th
8 AM – 4:30 PM

Thursday – Friday, June 20th – 21st
8 AM – 6 PM

Saturday – Sunday, June 22nd going forward
4 PM – 7 PM

Monday – Friday, June 24th – 28th
8 AM – 6 PM

Monday – Friday, starting July 1st
7:45 AM – 7:30 PM

We will be staying open until 6 PM from June 20th – June 30th for Conference Guest support.

Please note that Classroom Support / Lab calls will still go through, but we will not have a dedicated person answering this phone during the two weeks between Finals and Summer Session I. We will be resuming classroom support hours / staffing (7:45 AM – 7:30 PM) once summer session begins on July 1st.

ACMS Webmail Outage [RESOLVED]

The ACMS Webmail system has been restored to working order. If you are still experiencing problems with Webmail please contact the ACMS Help Desk by calling (858) 534-2267

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We are currently experiencing issues with the ACMS Webmail system and are working to resolve the problem as soon as possible. Please check back for updates.

Faculty and TAs: Help Shape the Future of Ted and Win an iPad or iPod!

email-survey

Click Here To Start Survey!

In an effort to improve the user experience for faculty Academic Computing & Media Services (ACMS) is conducting a survey to determine our next-generation learning management system (LMS).  Blackboard Learn, also known as Ted, is UCSD’s current LMS.

This survey will be available through June 14, 2013 and takes just 10 to 15 minutes to complete. It is being distributed to all faculty, TAs, and staff who support faculty instruction.  Your thoughts and opinions are important to us, and will be a determining factor in the selection of our next LMS. Please feel free to forward this to your colleagues and encourage them to complete the survey.

As an added incentive, two randomly chosen respondents will win a new 32GB Apple iPad or a 16GB iPod Nano!

[Resolved] Chat.ucsd.edu Down

8:30 AM – Chat.ucsd.edu is now fully back online and accepting logins. If you are still experiencing issues, please fully close and restart your chat client. If you are still experiencing problems, please contact us at 858-534-2267. Thank you.

8:20 AM – Chat.ucsd.edu is no longer accepting new logins to the server. Users that were already connected should not experience any interruptions. We are troubleshooting the issue and hope to have it back online as soon as possible. Thank you for your patience.

ACMS Aces: Fred Marques

Fred MarquesProjectors, document cameras, DVD players, speakers, and podcasting equipment do not magically appear in classrooms and lecture halls at UC San Diego. The Audiovisual (AV) Design and Engineering team at Academic Computing & Media Services (ACMS) works with departments who want to install or upgrade AV equipment. One of the members of this team is Project Manager Fred Marques.

Fred makes it easy for departments with AV needs by serving as their point of contact from start to finish, which includes:

  • Visiting the site to assess the space
  • Sitting down with the department to understand their needs
  • Working with ACMS’s AV engineers to design a system to meet those needs
  • Purchasing equipment
  • Coordinating with Facilities Management
  • Installing equipment

An important benefit for departments using ACMS’s AV Design and Engineering services is the ability to save money. Fred makes sure that UC San Diego gets the lowest price for equipment whenever ACMS performs an installation. Additionally, Fred highlighted that ACMS’s AV design services also save departments money, saying that UC San Diego “would definitely be spending more outsourcing it outside campus.”

Fred worked on the recently completed upgrade at the Skaggs School of Pharmacy and Pharmaceutical Sciences. “During the summer we did eight classrooms, upgrading their projectors and retrofitting them for the new digital era,” Fred said, “More recently, we upgraded their auditorium in the winter break.” Fred really enjoys finishing projects and seeing how excited departments are to have their new technology installed with such little hassle for them. Fred is currently working on the ongoing Lecture Hall Refresh Project, making sure that UC San Diego gets the best deals possible.

Fred hails from Guam and returns to visit his family and friends there whenever he can. People might be surprised to learn that back on Guam Fred was considered “the karaoke king” among his friends and family. Karaoke has long been popular on Guam and when Fred worked for an electronics retailer he had access to all of the latest karaoke equipment and tracks. His status as karaoke royalty might also have something to do with his renditions of the works of Billy Joel and Elton John.

Thanks to AV Design and Engineering, classrooms, lecture halls, and meeting spaces throughout UC San Diego are staying up-to-date with the latest technology. Departments can rest easy knowing that Fred Marques will be there to make upgrading their spaces as easy as possible. He’s our very own Rocket Man: it’s just his job, five days a week. Si Yu’us ma’åse’ Fred!

ACMS Aces is a series of articles that highlights the dedicated employees of Academic Computing & Media Services at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!