Ted Is Getting a New Name

On January 4, 2016, Ted (UC San Diego’s learning management system) will become known as TritonEd. It’s the same system, just with a different name.

  • Your username and password will not change
  • The interface will be the same
  • All the same features will be available
  • Faculty will still have access to their past courses
  • The web address will change to tritoned.ucsd.edu, but ucsd.edu will redirect in the short term so be sure to update your bookmarks in winter quarter

If you have any questions about this transition, contact Instructional Technology Support at its@ucsd.edu or (858) -822-3315 (extension 2-3315 from any campus phone).

Printer Service Down [RESOLVED]

UPDATE, 9:09 a.m.: Printing service has been restored. Once again, we apologize for any inconvenience this outage caused you. If you continue to report problems, please contact the ACMS Help Desk.

As of early this morning (November 17, 2015, at approximately 7:00 a.m.), all printers in ACMS-managed computer labs stopped functioning. The Academic Computing & Media Services (ACMS) Help Desk is aware of the problem. While we have diagnosed this as a server issue, we currently do not have any timeline for the restoration of service. We are working on the problem and will provide updates here as we know more.

We apologize for any inconvenience the campus experiences while we resolve this issue.

Know the Facts on File Sharing

Copyright logosUC San Diego students, faculty, and staff received over 300 copyright violations last year.

Get the facts about the most common misconceptions about copyright violations, according to the campus Academic Computing & Media Services (ACMS) Help Desk.

Only students can get a copyright violation

UC San Diego received over 100 violations for staff and faculty members during the 2014-2015 school year. In fact, staff and faculty violations have been increasing over the past few years. Copyright agencies treat all university Internet connections the same, regardless of whether they come from a residence hall, an office, or the wireless network. Even UC San Diego VPN connections can be monitored by a copyright agency.

I don’t live in a residence hall, so I can’t get a copyright violation

Anyone who accesses the UC San Diego network, including the UCSD-PROTECTED wireless network, is at risk of being noticed by a copyright agency—even if they use their own device. For the first time since UC San Diego has received copyright violations, the majority of violations last year (around 60%) came from users who live outside the residence halls.

I closed my file-sharing program at home before I brought my computer to campus, so no one will ever know

Many file-sharing programs continue running in the background, even after you think you’ve closed them. If you bring your device while it is still running a file-sharing program, to UC San Diego and it automatically connects to the network, you could receive a copyright violation.

They’ll never notice I’m running a file-sharing program

Agencies aggressively target university Internet connections, including UC San Diego’s, to find devices running file-sharing programs. They frequently scan university networks to detect file sharing activity. One user was even detected by copyright agencies 15 seconds after connecting to the UC San Diego network.

Fair use

Copyrighted content can be used in certain ways. US copyright law allows what is known as “fair use” of copyrighted materials for academic purposes. While there is no definitive answer about what constitutes fair use, the University of California Office of the President maintains a website with information about copyright issues, including guidelines on how to use copyrighted content fairly.

Learn more

Information and resources about file sharing for UC San Diego are available at p2p.ucsd.edu, including:

  • More information about file sharing and what it is

November 17 Service Downtime

We’ll be doing a little troubleshooting and system repair from 6:00 – 8:00 a.m. on Tuesday, November 17, 2015. Affected services include:

  • Some software on Linux machines in ACMS-managed computer labs
  • Student organization websites

We apologize for any inconvenience and will work diligently to complete our work as quickly as possible. We’ll keep everyone updated on the progress of work as we have updates.

Learn A New Language Today

Mango Languages logoHave you been thinking about learning a 2nd, 3rd, or even 4th language? You can! UC San Diego students, faculty, and staff can access to Mango Languages Online for free.

The Mango approach uses vocabulary, pronunciation, grammar, and culture to teach a language. You will build fluency through interactive guided conversations where you learn sentences and phrases that you can use in real situations.

Mango offers 71 different languages and dialects including Spanish, French, Portuguese, Cherokee, Dzongkha, and even American Sign Language. There are also 17 different courses that help non-native English speakers improve their skills in English.

To access Mango Languages Online:


A shortcut to the Mango Languages Online website is available on the desktops of many of computers in Academic Computing & Media Services (ACMS)-managed computer labs around campus, including:

  • Language Lab
  • Geisel Library
  • Biomedical Library
  • Triton Lounge
  • Sun God Lounge

Use your UC San Diego Active Directory account username and password to log in to lab computers.

Staff, faculty, and students:

Access Mango Languages Online from any computer on UC San Diego property (including Residence Halls and the UC San Diego Health System) at the UC San Diego login page for Mango Languages Online. Please note that Mango Languages Online will not work from computers using a web proxy, virtual private network (VPN), or private IP addresses.

Student Services from the Media Teaching Lab

Adam Davies and Lev Kalman demonstrating cameras at a recent workshop

Adam Davies and Lev Kalman demonstrating cameras at a recent workshop

The Media Teaching Lab supports students enrolled in any course that requires the production of video, photography, or audio for assignments. Examples of projects the Lab can help with include videos, podcasts, and interviews. Students have access to:


Each quarter, workshops are available on a variety of topics including:

  • Camera use and techniques
  • Editing software
  • Sound recording and editing
  • Lighting
  • Color correction
  • Stop-Motion animation

Learn more about the 17 workshops offered for Fall Quarter 2015.

Equipment Checkout

The Equipment Checkout Facility can meet the needs of all students with production assignments for their courses. Students without a production background can check out equipment, including easy-to-use cameras to capture video. Students enrolled in production courses through certain Communications and Visual Arts courses have access to cameras and equipment with settings that allow for greater control.

Look at some of the inventory available for checkout.

Editing Software

Some computer labs managed by Academic Computing & Media Services (ACMS) feature Apple’s iMovie, an easy-to-use video editing program. Many labs are open to all students and computers are available on a first come, first served basis to any students who need to edit video.

Find out where you can access iMovie via the ACMS Lab Explorer.

Assistance and Troubleshooting

The Media Teaching Lab staff provides limited assistance and troubleshooting on media production issues as they relate to coursework. Their years of experience help them answer a wide array of questions about media production.

Get to know the Media Teaching Lab staff through their profiles.

Visit the Lab

If you have media production needs, stop by the Media Teaching Lab in Communications (MCC) room 251 to find out how they can help!

Get Work Done in Computer Labs

Price Center East Computer LabNeed certain software to complete an assignment? How about a place to work on a paper? Just want to check your email between classes? Academic Computing & Media Services (ACMS) runs nearly 130 computer labs throughout campus for students to use for just these sorts of things.

Use the Lab Lookup tool to search for computer labs by location and operating system. Select a lab to get information about the number of computers, printers, hours, and available software.

Some rooms require a door code to access. Find out if you have any computer lab door codes using the Account Lookup tool.

This summer, ACMS refreshed 24 computer labs by replacing 484 computers, some desks, and six projection systems with new ones.. A five year replacement cycle keeps computers under warranty and ensures that Tritons always have the tools they need to succeed.

Technicians monitor systems and keep resources like printer paper stocked seven days a week. If you ever see something that needs attention in a computer lab, let us know using an ACMS Trouble Report. For immediate help, contact the ACMS Help Desk.

Happy computing!

ACMS Aces: Dan Suchy

Dan SuchyAssistant Director Dan Suchy leads the Instructional Technology Support team, which assists faculty using instructional technology in their courses. “Ultimately our goal as a team is to make sure faculty are supported in any place instruction and technology meet,” Dan said. “It’s increasingly hard to teach and manage a course without some sort of technology….Right now it could be anything from a simple, ‘I need to place to put my syllabus online’…all the way to ‘I’m thinking about moving a course online. What should I do?’ My job is to make sure [faculty] get the resources they need and get in touch with the right experts, who are generally some of the people on the ITS team.”

Many of the questions that the Instructional Technology Support team answers are about Ted, the UC San Diego learning management system. They also provide instructional design services for instructors who want to move parts of their course online.

Recently, Instructional Technology Support held their 2015 Fall Instructional Technology Showcase. This annual event highlights available instructional technology for new faculty and demonstrates how Academic Computing & Media Services (ACMS) can assist instructors with their hybrid, flipped, and online course ideas. Staff throughout ACMS contributed a tremendous amount of time to the Showcase, which is a source for many of new projects that Instructional Technology Support works on during the year.

Dan has also taken on new duties as the Managing Director of the Office for Online & Technology Enhanced Education, a branch of the Teaching + Learning Commons. He is currently focused on helping establish the Office. “A large part of my job is to collaborate with [Faculty Director Jeff Elman] and determine what administrative and organizational help [the Office] needs,” Dan explained. Once the Office is set up, Dan will facilitate the delivery of services needed to enable this new kind of learning.

Dan is an avid cyclist. “I ride to work most days,” Dan said. “It’s about 15 miles each way and I do it three or four times a week.” The longest ride he has ever done was after the University of California Computing Services Conference earlier this year at UC Riverside. “I did 141 miles in one day,” he reported. “I started at 5:00 in the morning and got back to San Diego at 7:00 at night. I was on the bike for the entire time except to get off for breaks.”

Dan is helping lead UC San Diego’s charge into the future of education through instructional technology. It might be a longer trek than 141 miles on a bicycle, but he has the fortitude to help see us through. Keep on pedaling Dan!

ACMS Aces is a series of articles that highlights the dedicated employees of ACMS at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

Fall 2015 Media Teaching Lab Workshops

Adam Davies leading a workshopUC San Diego’s Media Teaching Lab offers workshops on video production to the campus community. Topics include editing, HD workflows, camera use, sound, and lighting techniques.

Featured workshops for Fall Quarter 2015:

  • Blackmagic Pocket Cinema Camera – Learn how to use these new minimal (but powerful) cameras. This workshop covers the whole workflow: exposure for great shots, importing from the SD card, and using look up tables to bring out your footage.
  • Adobe Premiere CC: Getting Started – This video editing software, found in the Media Teaching Lab’s editing suites, features an intuitive interface and integrates easily with Adobe’s other programs. Learn how to import footage, organize your projects, make edits, and export straight to services like Vimeo or YouTube.
  • Advanced Cameras – Designed for students enrolled in Visual Arts 180 and above, this two hour workshop covers the Canon 5D Mark III, Sony FS-700, and Sony A7-series cameras. Learn about the strengths of each camera and how to choose the right one for your project. This course also covers several of the accessories that can be used with these cameras.

All 17 Media Teaching Lab workshops can be found on the Fall Quarter 2015 workshop calendar. Check them out today!

Summer Classroom Refresh Update

Pepper Canyon Hall 109Classes are underway and more students are enjoying the benefits of improve audiovisual equipment thanks to the Lecture Hall and Classroom Refresh Project. Pepper Canyon 106 & 222, Center 115, and Warren Lecture Hall 2204 were all recently refreshed. New features include:

  • New energy-efficient projectors
  • Power controlled projector screens
  • Additional lighting configurations (including presentation mode, ideal for projection and note taking)
  • Touch screen panels that control media inputs
  • Document cameras installed in the lectern (accessible via a side drawer)

A video tutorial demonstrates the use of the new equipment. Immediate assistance is available by calling extension 4-ACMS (4-2267) from the phone located in any general assignment lecture hall or classroom.

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Lecture Hall and Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project: