New AV Equipment in Pepper Canyon 109

pepper-canyon-109In Summer Sessions I and II, the Lecture Hall & Classroom Refresh Project focuses on Pepper Canyon. Last week, Pepper Canyon 109’s refresh was completed, bringing new audiovisual equipment to the 198 seat lecture hall.

A new brighter projector was added to Pepper Canyon 109. The brighter projection makes it easier for students to see the image. Even though the projector is brighter, it is actually more energy efficient than its predecessor, which contributes to the campus’ sustainability goals.

Controls for the projector, DVD/VCR, lights, and volume are now all accessed through the touch screen control panel in the lectern. Instructors can switch between media inputs and control the atmosphere of the room from one spot. HDMI and VGA connections are also available at the lectern for use with a laptop.

New lighting options were programmed into Pepper Canyon 109 during the refresh. These include several intermediate options that are ideal for projecting images by lowering lights in only in the front of the room.

A document camera can be found in a drawer on the right side of the lectern. Anything placed beneath this versatile tool is projected. Courses that sign up for screencasting through will also have these images captured as part of the recording.

After the conclusion of the refresh, Pepper Canyon 109 was cleaned to get it ready for use by students.

An audiovisual system tutorial video is available for instructors who need assistance in a refreshed classroom. Receive immediate assistance by calling extension 4-ACMS (4-2267) from the phone located in every general assignment classroom or lecture hall.

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Lecture Hall and Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project:

Get Computer Help from Desktop Support

Pete Gonzalez working on a computer

Desktop Support specialist Pete Gonzalez diagnosing and fixing a computer

Does your department need help with computers? Desktop Support from Academic Computing & Media Services (ACMS) is a UC San Diego recharge computer service for when you need on-site help with Apple or Windows systems.

Desktop Support assists faculty and staff with:

  • Windows & Apple workstation installation, setup, and upgrades
  • Business software installation and troubleshooting
  • Printer configuration and setup (local and networked)
  • Firewall, antivirus, and security setup
  • Virus and malware removal
  • Data backups for individual desktops or office-wide
  • Active Directory migration for department networks
  • Windows or Apple file server setup
  • Data migration from Windows and Apple (and vice versa)

Desktop Support provides service to UC San Diego-affiliated locations including the main campus, the Scripps Institution of Oceanography, and the Health System.

Request an appointment through a brief online form or by emailing You will be contacted within 24 hours during the work week.

A UC San Diego index number is required to request Desktop Support services.

Get more information about Desktop Support at

Academic Computing & Media Services provides a variety of services to students, faculty, and staff. Learn more about them at

Pepper Canyon 121 Refreshed

pepper-canyon-121Pepper Canyon 121 is the latest room to be refreshed as part of the Lecture Hall & Classroom Refresh Project at UC San Diego.

The most notable new feature is the touch screen control panel in the front of the room. This panel allows faculty and TAs to control the projection inputs, lights, and speaker volume from a single source. A DVD/Blu-Ray player is conveniently located next to the touch panel.

Another improvement to the room is the reconfiguration of the lights. Pepper Canyon 121 now offers several lighting presets that provide the right amount of illumination for different situations. For example, presentation mode turns off lights by the projection screen but leaves lights on throughout the rest of the room. This makes projected material easier to see and gives students the light needed to take notes.

The projection is also brighter thanks to a new digital projector, mounted on the ceiling. The projector is also energy-efficient and helps UC San Diego achieve its sustainability goals. VGA and HDMI cables are provided to connect laptop computers to the projector.

The overhead transparency projector has been replaced by a new, more versatile document camera. This camera, installed in the ceiling, projects anything placed beneath it, not just specially prepared transparencies. These can be handwritten notes, photos, or objects. These projections can be captured by ACMS’s screencasting service, which allows students to review audio and media from class later. The audio for screencasting is captured through a microphone installed in the ceiling near the touch screen panel.

Facilities Management cleaned the room after the new equipment was installed, waxing floors and painting walls to ensure an inviting learning environment.

If you need any assistance using the installed media equipment, email Classroom Technology Support, or call 534-5784 (x4-5784) to receive immediate help.

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Lecture Hall and Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project:

ACMS Aces: Treb Padula

treb-padulaElectronics Technician Treb Padula is the newest addition to Academic Computing & Media Services’ (ACMS) audiovisual (AV) installation team, which upgrades or adds AV systems to rooms across campus.

Treb works on the Lecture Hall and Classroom Refresh Project, which is finishing its third year of improving lecture halls and classrooms. “UC San Diego isn’t just keeping up with classroom technology. We’re on the cutting edge with the touch screens and projectors,” he said. “I’m blown away by the opportunity to work on systems like these.” He has ample basis to make such a statement. Treb joined UC San Diego after nearly ten years of experience at CSU Stanislaus where he performed similar AV installation work. One of his first projects was a similar classroom refresh project that added projectors to all of classrooms, a transition that Treb worked on for five years.

Other AV installations that Treb works on take place through ACMS’s AV Design & Installation recharge service, which is open to all campus departments. He recently finished an AV Design & Installation job upgrading two rooms at Geisel Library.

Treb also works with Media Event Support to provide sound reinforcement services at events around campus. He sets up microphones and speakers prior to the start of the event and runs the mixer board during the event. His first experience in sound work came in his college job working events for the local parks and recreation department.

One of Treb’s favorite pastimes is listening to audiobooks. He particularly enjoys experiencing each work’s approach to its source material. “Audiobooks have really become an art form,” Treb said, “and there are so many different types. There are wonderful, full cast, ensemble audiobooks that are done wonderfully and they suck you in. It’s like you’re watching a movie. Then there are audiobooks where someone is reading the book to you. Autobiographies are some of the best because often it’s the author reading them and that makes it really powerful.” Treb singled out Michael J. Fox’s autobiography Lucky Man and Wil Wheaton’s reading of Ready Player One as outstanding audiobooks.

Treb, at right, in with his steampunk stilts

Treb, at right, in with his steampunk stilts (click for larger view)

In his spare time, Treb and his wife participate in cosplay, especially at conventions like Comic Con. Their steampunk costumes have won contests and been featured in magazine spreads, which should surprise no one since Treb’s includes stilts.

Welcome to the team Treb!

ACMS Aces is a series of articles that highlights the dedicated employees of ACMS at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

Spring 2015 Faculty Survey Winner

Professor Ryan receiving her iPad from Pauline Nuth

Professor Ryan receiving her iPad from Pauline Nuth of the Academic Computing & Media Services Business Office

Academic Computing & Media Services (ACMS) congratulates Professor Margaret Ryan Family Medicine and Public Health on winning the Spring 2015 ACMS Faculty Survey drawing for an iPad Mini with Retina display. Professor Ryan was randomly selected as the winner from 132 survey respondents.

ACMS’s quarterly survey gives UC San Diego faculty the opportunity to provide feedback regarding classroom media equipment and support resources, Ted (UC San Diego’s learning management system), podcastingclickers, and instructional support resources like computer labs. The responses help ensure ACMS deploys resources that best support faculty in their teaching.

ACMS sends the survey to all faculty with courses scheduled in registrar-controlled classrooms.

Visit the Faculty section of the ACMS website for information about ACMS educational technology and support services.

GoVirtual Maintenance Completed

UPDATE, JUNE 17, 2015: Maintenance on GoVirtual should now be completed. If you experience issues with the system, please contact the ACMS Help Desk at the information below to alert us. Thanks again for your patience!

JUNE 16, 2015: Academic Computing & Media Services (ACMS) is currently performing maintenance on GoVirtual. As a result, this service may be unavailable throughout today. We will update this blog post with new information as it becomes available.

Thank you in advance for your patience and understanding!

Please contact the ACMS Help Desk by email at or by phone at 858-534-2267 if you have questions or wish to report unannounced problems with other services.

Spring Refresh Concludes with CSB 005

CSB 005The Spring 2015 phase of the Lecture Hall and Classroom Refresh Project concluded this month with the completion of Cognitive Science Building 005.

Several installations were made as part of the refresh:

  • New energy-efficient projector
  • Power controlled projector screen
  • Additional lighting configurations
  • Touch screen panel to control media inputs
  • Document camera installed in the ceiling

The room was cleaned after the refresh was completed.

Want to learn how to use all of this equipment? An audiovisual system tutorial video is available.

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Lecture Hall and Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project:

ACMS Aces: Sean Osterthaler

sean-osterthalerMuch of what Academic Computing & Media Services (ACMS) does for UC San Diego is made possible by servers and applications working smoothly and efficiently in the background. Sean Osterthaler leads a team of system administrators who work diligently keeping this vital infrastructure running.

Sean, in collaboration with his fellow managers in the ACMS Computing Infrastructure unit, oversees the maintenance and support of computer software configurations in the ACMS instructional computing labs throughout campus as well as the server infrastructure that supports these labs. He is the main OS X system administrator in ACMS and often goes into computer labs to troubleshoot issues related to Mac computers. Sean’s experience in the Apple computing environment runs deep. He has multiple Mac computers at work and at home, has owned nearly every model of iPhone since its introduction in 2007, and even uses a couple Apple TVs at home. He’s also keeping a close eye on the progress of the new Apple Watch.

In addition to supporting the computer labs on campus, Sean and his team are instrumental in supporting the GoVirtual online computing labs where students can access many of the same software packages found in campus computer labs using their own devices. Student use of GoVirtual has increased over the last couple of years, but Sean hopes that an even greater number start using the service. “We keep close watch over the performance of the systems, examine what appears to work well and what doesn’t, and stand ready to bring more resources to bear should the need arise in order to ensure that this is—and continues to be—a valuable service for the campus community,” Sean explained. “We are constantly looking for and evaluating ways in which we could improve the service.”

Sean often works on innovative computing projects. “Part of working with technology is understanding that there is always something new and exciting around the corner,” he said. Over the last two years, Sean has been involved in the Electronic Notebook project in collaboration with Professor Kim Albizati of the Department of Chemistry and Biochemistry. ACMS supplied resources and support to bring electronic lab notebooks into upper division chemistry courses, replacing paper notebooks.

“One of the things I find most rewarding about working in a University environment is being able to readily see that the work I do really does make a difference. The work that we do here at ACMS has a profound impact on the lives of thousands of UC San Diego students in that education these days is heavily entrenched in technology,” Sean said. “Everywhere you look you see people using some sort of electronic device, many of which are accessing the email, file storage, software application, computing/instrumentation resources, and other services either in part or wholly provided by ACMS.”

Sean is one of several career staff at ACMS who started working with the department while attending UC San Diego as a student. In 1999, he accepted a full time position with the department and has been here ever since. “I love working in academia and you can’t beat the beauty of La Jolla in terms of workplace locale,” Sean said.

One of Sean’s favorite spots in San Diego is Double Peak, largely thanks to its gorgeous sunset views. He is the proud papa of Sasha the chocolate Labrador Retriever and Scooter the miniature Schnauzer.

The next time you use a computer lab, think of Sean and his team. Their work keeps everything running smoothly. Thanks Sean!

ACMS Aces is a series of articles that highlights the dedicated employees of ACMS at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

Thanks To Our Graduating ResNet Techs!

Jau, Kenny, Kevin, Maria, Michael, and StephenA large part of the services we are able to provide at Academic Computing & Media Services (ACMS) is made possible by the dedicated efforts of the student technicians who staff the ACMS Help Desk.

Six of our technicians who have served countless students, faculty, and staff in their time at the Help Desk will graduate this weekend.

Our congratulations go out to:

  • Jay
  • Kenny
  • Kevin
  • Maria
  • Michael
  • Stephen

We know you will go on to do wonderful things and hope that you will remember your time with ACMS fondly.

Thank you for everything you have done!