No two days are the same for Emily Mack-Maulupe. As an Administrative Assistant, she works with every unit in Academic Computing & Media Service (ACMS) and is one of the department’s many public faces.
One of Emily’s primary duties is to facilitate Media Event Support orders and billing. She receives requests for special event audiovisual (AV) equipment and services and creates estimates. Once the order is approved, she performs the internal scheduling to ensure the event goes smoothly. Customers unfamiliar with what AV equipment they need to order can rest easy. Emily helps each customer determine the right setup they need to make their event a success.
Emily also greets visitors to the department and answers questions from members of the UC San Diego community at the second floor front desk. Her keys to providing good customer service are to be friendly, listen to customers, and provide prompt service.
In addition to these duties, Emily assists the ACMS Business Office with a variety of tasks to make sure that the department continues to run smoothly. These include helping with the department’s finances, like making sure that accounts are reconciled and Express Card charges are in order, as well as routine supply ordering and stocking.
Emily is thrilled be a part of UC San Diego. One of the things that she appreciates most is the opportunity to grow not just professionally, but intellectually as well. She is impressed with the way that her coworkers readily share knowledge with each other.
Outside of work, Emily enjoys reading books and comparing them to their film adaptations. She recently finished The Longest Ride by Nicholas Sparks in anticipation of the upcoming film. The best page-to-screen adaptation that Emily has seen is Emily Giffin’s Something Borrowed. When she is not reading, she keeps tabs on two dogs and one cat at home.
The next time you visit ACMS, stop by 2101 in the Applied Physics & Mathematics building and say hello to Emily!
ACMS Aces is a series of articles that highlights the dedicated employees of Academic Computing & Media Services at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!