i>clicker Issues and Updates

This page will address i>clicker issues you might come across, with additions and updates made as needed. Report any issues not listed below to clickers@ucsd.edu and check back frequently for updates.


iClicker REEF Available on Campus (updated 10/5/17)

The bookstore has switched to selling physical iClickers that come with a 5-year subscription to REEF. REEF is a mobile app from iClicker that allows students to respond to iClicker polls using their phone, tablet or laptop instead of a physical clicker.

To allow students to use REEF, an instructor needs to enable REEF in the iClicker software. (You will only see the REEF Polling tab in your settings if you have downloaded iClicker 7.10 or higher from our clickers.ucsd.edu website) If you decide to try REEF and would like assistance setting it up, contact us at clickers@ucsd.edu.

We ran a REEF pilot in Winter 2017 to test out how well it worked compared to a physical iClicker. Our results showed that overall it worked well and was reliable in class, as long as nothing went wrong with the wi-fi in the room.

Because of the positive pilot results, it was decided that we would leave REEF enabled on campus and give instructors the option to use it if they choose. All of the students purchasing iClickers at the bookstore are getting a physical remote along with the REEF license, so there is no obligation to switch to using REEF at this time if you do not wish to.

ITS currently supports the mobile REEF app through the standard iClicker software (now called iClicker Classic by the manufacturer) that is still downloadable from our clickers.ucsd.edu website. iClicker considers this a hybrid solution since we are using the software designed for the physical clickers but we have enabled the use of the mobile app by students. To use REEF in this way you just need to download iClicker 7.10 or higher from our site and ‘Enable” REEF in the REEF Polling or Mobile tab.

We currently do not support the online iClicker Cloud app since it has not been tested with the campus and may still have issues syncing scores and downloading class rosters.

If you have any questions, please contact Treb Padula.


i>clicker Version 7

New Version 7.8.0 Available (9/16/16)

We have a new software version available for Fall quarter.  The upgrade is not mandatory – if you’ve used i>clickers in a recent quarter and you’re happy with the way your existing software is working, you can keep using it.

However, we encourage everyone to keep their software current, and you’ll especially want to upgrade if you haven’t used clickers in recent quarters.  Even users of the last previous version (7.4.5) will see these improvements:

  • Frequency alert checkbox is unchecked by default.
  • Results chart now automatically shows up on the same screen as the toolbar
  • Issue with responses for a previous session disappearing when a session is resumed is fixed

(Version 7 for both Mac and Windows platforms still does not have self-paced polling or demographics, so if you need those features you should continue with v.6.4.2.)

* Mac Users: If you’ve been using an earlier version than 7.4.5 and disabled App Nap systemwide because of the delay issue, see the instructions below for re-enabling App Nap for your computer as a whole.

You can download new software version 7.8.0 for both Mac and Windows here.

Re-enabling App Nap systemwide on a Mac (for those who previously disabled App Nap systemwide):

App Nap is a Mac feature that conserves battery power, but caused delays for some Mac i>clicker users.

If you’re not sure whether you previously disabled App Nap or not, it won’t hurt to do this procedure even if App Nap was never disabled in the first place. (But if you’re not familiar with command line programs, feel free to contact Treb Padula for assistance.)

To re-enable App Nap system-wide on your Mac, open the Terminal application (located in /Applications/Utilities), and copy and paste in this string:

defaults write NSGlobalDomain NSAppSleepDisabled -bool NO

Then press the Enter key. After pressing enter, you need to restart your MacBook for the change to take place.

If you have any questions, please contact Treb Padula.


Sync Roster Message (2/9/16)

If you use TritonEd (formerly Ted) and receive the i>clicker message below after syncing your roster, click Ignore All.  If you don’t use TritonEd and receive the message, if you see good matches you can Accept those, otherwise click Ignore for each name.

(Sync message)


TritonEd Warning About Students with Duplicate Clickers (Updated 3/7/16)

When your i>clicker software is linked to your course roster in TritonEd (formerly Ted), you may get a warning that duplicate clickers registered to one student are being used in the class. When the software comes across a case like this the upload stops, so you’ll want to get this squared away asap. It is most likely a case of the student owning two clickers and lending or selling one to someone else in the class. It’s fine for them to loan/sell one to a classmate, but the original owner needs to log into TritonEd and remove the clicker they are not using from their account. (If you tried to upload clicker scores to TritonEd and received an error message and/or only some of the scores uploaded, delete the affected column(s) in the TritonEd Full Grade Center.)  Once the student has removed any extra clickers from TritonEd, click on their name in the i>clicker gradebook and remove any clicker ID #’s other than the one they’re using.  (If you’re unsure which clicker ID to keep, under i>clicker Instructor Tools in Course Tools in TritonEd, run an Instructor Report to see which clicker they still have registered in their name.)   Re-sync your roster, and you should then be able to upload those scores successfully. If you have any questions, please contact Treb Padula.Multi Clicker message


Checking Student Registrations at iclicker.com (2/9/16)

If you don’t use TritonEd (formerly Ted), your students need to register their clicker at iclicker.com.  If they’re not sure their clicker is properly registered, they can use this website to confirm.  (The primary purpose of the site is to recover clicker ID #’s that have worn off of the sticker on the back of the clicker, but it also works to confirm registration.)  If they find out from the site that they need to register, and their clicker was previously registered by someone else at iclicker.com, they will incur a $9.99 used clicker registration fee.

Side Note:  If you use TritonEd for your class, students with used clickers will not need to pay the fee, and syncing your roster in i>clicker will be much simpler for you!


Compatibility with Windows 10 & Sierra (Updated 10/18/16)

After some preliminary testing, i>clicker software and the TritonEd (formerly Ted) integration file seem to work fine with the latest versions of Windows and Mac OS. If you upgrade and find any i>clicker issues, please contact Treb Padula.  We have had a couple instructors find that the i>clicker software runs in a tiny window on the new Surface Pro 4.  If you have the same issue, please contact Treb Padula.


i>clicker REEF Mobile App (and Others) (9/17/15)

i>clicker has introduced a new mobile app called REEF that works on smart devices such as laptops, tablets and cell phones instead of requiring physical clickers. Several other vendors have similar apps. These apps have several technical and academic integrity issues that would need to be addressed before they can be used effectively. We will be evaluating these apps over the coming year, but do not support them at this time.

In the meantime, we have disabled the REEF app in the current campus versions of the i>clicker software. If you have any questions, please contact Treb Padula.


MacBook Issues

Session Toolbar and Cursor Issues (9/16/15)

Some instructors have had issues with the Session Toolbar or their cursor when showing slides and using i>clicker on a Mac. If you have these issues, chances are updating to the latest software version (7.8.0; link above) will solve these for you. If you update and still have issues, the tips below may help.

These issues tend to happen more frequently in modes like Presenter View in PowerPoint, where the laptop display shows more than just the slide that is shown on the projection screen. So the easiest way to prevent these issues may be to mirror the slides on both screens (which also has the bonus of giving you the Session Toolbar on both screens instead of only one). This unfortunately means that you don’t see the slide that is coming next, or any notes you’ve added to your presentation. (Although you could print out your slides and notes beforehand.)

Another good way to prevent these issues is to do things in this order:

Beginning of Class:

  1. Connect your laptop to the projector.
  2. Open the i>clicker program and start a new i>clicker session.
  3. Open your slide program and start the slideshow.

End of Class:

  1. Escape out of slideshow mode.
  2. End the i>clicker session (and then close the i>clicker program if desired).
  3. Disconnect your laptop from the projector.

Below are the most common toolbar and cursor issues. The i>clicker manufacturer is working on fixes, but in the meantime, if you have one of these issues, try the corresponding workaround:

The i>clicker Session Toolbar disappears behind your slides when the slideshow is started: Try escaping the slideshow, ending the i>clicker session, closing and reopening i>clicker, and starting a new session.

The Session Toolbar disappears when you click on it: Before trying to move the Toolbar onto the projection screen, try starting and stopping a quick test poll, then click on the Toolbar and drag it onto the projection screen.

The toolbar gets corrupted in a variety of ways, e.g., going blank, or doubling up with two timers that don’t change even when a poll is open: Try closing and reopening i>clicker.

Cursor appears to go behind the Toolbar instead of over it: Try clicking on your laptop display with your touchpad or mouse, then clicking on the Session Toolbar.

If you use Keynote with i>clicker, see the suggested preference settings at the bottom of this page.


Used i>clicker Transfer Fee (Updated 4/8/16)

Since December 31, 2014, i>clicker has been charging students who register used clickers at iclicker.com a $6.99 registration fee.  In March 2016, they increased the fee to $9.99.

Who will be affected?

For now, this only affects students who register newly acquired used clickers through the iclicker.com website. The only students who register at that website are those whose instructors do not use TritonEd (formerly Ted), our campus learning management system. Registration through TritonEd is currently not scheduled to be assessed the $9.99 registration fee. Note that students can only register a clicker through TritonEd if a course site on  TritonEd is used for the class.  Also note that students only need to register clickers once in TritonEd (and once at iclicker.com for classes not hosted in TritonEd), so those who registered their current clicker before 12/31/14 will not need to pay the fee unless they switch to a different used clicker.

Can students share clickers?

Students will still be able to share clickers as long as they do not have clicker classes at the same time and those who do not buy the clicker new pay the registration fee.

Any help you can provide in spreading the word to your students will be appreciated – it may affect their decision of whether to purchase a new or used clicker.

Student Cost Example

Even with this new fee, we still believe clickers are a valuable and useful tool to enhance teaching and learning at UC San Diego. Here’s an example of how minimal the economic impact of clickers on students can be:

  • Freshman buys used i>clicker for $25 on ebay.
  • Pays $9.99 used registration fee (only if instructor does not use TritonEd).
  • Uses clicker in many classes for 4 years at UCSD.
  • At graduation, sells the clicker to the bookstore for $27.50.

Total cost for 4 years of use: $7.49.

If you have any questions about this change, please contact Treb Padula.


i>clicker Version 6

TritonEd Interface Alert! (12/22/14)

If you have already started using i>clicker version 6.3 or earlier in conjunction with TritonEd (formerly Ted) in a class this quarter, your class voting results are not compatible with version 7. Instead of updating to v.7, in order to upload your clicker scores to TritonEd you need to update to v6.4.2 The software and installation instructions are here.


If you have any i>clicker questions, please contact Treb Padula. If your questions are TritonEd-related, please contact edtech@ucsd.edu.

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