ACMS Aces: Chuck Rose

Chuck RoseThe Academic Computing & Media Services (ACMS) Help Desk is students’ central source for technology assistance on campus. Chuck Rose is the Help Desk/ResNet Manager and oversees the support provided by the Help Desk.

“There is no typical day at the Help Desk,” Chuck said. The knowledgeable technicians at the ACMS Help Desk routinely answer questions about residence hall networking, email, and computer lab printing—and even that only begins to scratch the surface. They spring into action when service outages arise to resolve them quickly. Chuck described the two biggest issues handled by the Help Desk: “Almost every day we see something having to do with viruses [or] malware…and there’s usually always somebody that comes in to talk to us about wireless issues.”

The ACMS Help Desk can address so many different issues because of the cross training technicians receive. This gives them the breadth of knowledge required to serve the varied needs of students, faculty, and staff. These technicians are supported and reinforced by the Help Desk career staff. “I’ve surrounded myself with a staff that [is] amazing,” Chuck said, “and that’s what allows us to do good work at the Help Desk.”

Supporting students, faculty, and staff is the top priority for the ACMS Help Desk. To achieve this goal, Chuck and his staff are trying to create a culture that encourages technicians to do whatever it takes to help get issues resolved. Central to this effort is the servant leadership model, which Chuck explained is “different than your traditional top-down leadership and much more focused on the idea that leaders are there to support the people who report to them.” Technicians who self-identify as “leaders among leaders” get the opportunity to go through servant leadership training so they can be effective resources for their fellow technicians. One of the things that satisfies Chuck the most about his role at the ACMS Help Desk is getting to be part of the personal and professional development of the student and career staff.

Last year Chuck was elected as the Clerk of the national board of ResNet Inc. “I take the minutes during our monthly meetings but also get to provide direct input on our discussions,” he said in describing his duties. The board’s primary work is organizing ResNet Inc.’s annual student technology conference, which provides an opportunity for those involved in educational technology to share information and network with each other.

If you ever have a technology problem, Chuck and the ACMS Help Desk team are there to help. Contact them today!

ACMS Aces is a series of articles that highlights the dedicated employees of ACMS at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

Two More CSB Rooms Refreshed

CSB 002 and 004

CSB 002 (top) and CSB 004 (bottom)

Cognitive Science Building 002 and 004 are the latest classrooms to receive new audiovisual equipment via the Lecture Hall and Classroom Refresh Project. These rooms contain 176 seats, bringing the total classroom and lecture hall seats affected by the project to 5,559.

New lighting modes give instructors a range of options during class:

  • Bright Presentation
  • Normal Presentation
  • Low Presentation
  • Front Only
  • All Lights On
  • All Lights Off

The Presentation modes turn off lights at the chalkboard while keeping lights on over seats. This makes note taking easier for students while allowing them to easily see the projector screen.

CSB 002 lectern with touch screen panel and VHS/DVD/Blu-ray player

CSB 002 lectern with touch screen panel and VHS/DVD/Blu-ray player

New projectors and screens have been installed in both rooms. These energy efficient projectors save the campus money and contribute towards UC San Diego’s sustainability goals.

A touch screen control panel (located in the lectern in CSB 002 and on the wall near the DVD player in CSB 004) allows instructors to control lights and audiovisual systems. This includes seamlessly moving between the Blu-ray/DVD/VHS player, laptop, and document camera.

The new document camera, found in a drawer on the side of the lectern, replaces the overhead transparency projector. Anything placed beneath the document camera is projected.

Both rooms were cleaned after the completion of their refresh.

An audiovisual system tutorial video is available for instructors who need assistance in a refreshed lecture hall.

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Lecture Hall and Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project:

Foreign Language Tool Available Free

Mango Languages logoThere’s no time like the present to learn foreign language, especially when UC San Diego students, faculty, and staff have free access to Mango Languages Online.

The Mango approach uses interactive vocabulary, pronunciation, grammar, and culture. Users build fluency through guided conversations so they can learn sentences and phrases that they can use in real situations after taking a single lesson.

Mango offers 63 different languages and dialects including Spanish, French, Scottish Gaelic, Hawaiian, and Dari. There are also 17 different courses that help non-native English speakers improve their skills in English.

Access Mango Languages Online in one of two ways:

  1. Students:
    A shortcut to the Mango Languages Online website is available on the desktops of many of computers in Academic Computing & Media Services (ACMS)-managed computer labs around campus, including:

    • Language Lab
    • Geisel Library
    • Biomedical Library
    • Triton Lounge
    • Sun God Lounge

Use your UC San Diego Active Directory account username and password to log in to lab computers.

  1. Staff, faculty, and students:

Access Mango Languages Online from any computer on UC San Diego property (including ResHalls and the UC San Diego Health System) at the UC San Diego login page for Mango Languages Online. Please note that Mango Languages Online will not work from computers using a web proxy, virtual private network (VPN), or private IP addresses.

Whether you’re looking to learn a new language, brush up past skills, or learn some phrases for your next vacation, Mango Languages Online can help. Explore the possibilities today!

ACMS Aces: Jordi Olimon

Jordi OlimonVideo comprises approximately one third of online activity. Accordingly, it comes as no surprise that UC San Die­go faculty are using this medium to supplement their courses, specifically by creating instructional videos watched by their students online. Producer-Director Jordi Olimon is one of the Academic Computing & Media Services (ACMS) video professionals supporting their efforts.

Jordi has recorded hundreds of videos and is involved in every facet of their creation. He helps faculty write scripts, creates graphics, records video, performs postproduction editing, and uploads finished products for distribution. Jordi frequently moves between different types of video. “Some people come in and do problem solving on the board, whereas other people might create these really lengthy presentations that get really complex,” Jordi explained.

To best capture equations that would be done on a blackboard in a classroom, Jordi uses the Learning Glass, which allows faculty to write on a transparent glass surface maintaining eye contact with the viewer while being recorded.

Working on instructional videos is exciting for Jordi, especially because he is a recent UC San Diego graduate. “It’s something that I enjoy doing. The fact that I get to do something that I like and then other people get the benefit from it by making their lives easier [is] one of the nice things about [my job].” One reason that he is enthusiastic about creating instructional videos is that he is helping to create resources that did not exist when he was a student. “I wish I would have had access to this type of material back then,” Jordi said.

Jordi has a breadth of experience in video production. In addition to his work on instructional videos, he has worked on short films, small commercial films, music videos, and a small independent feature film. “I’ve done a little bit of everything,” he said. “[Video is] a medium that I really like working with.”

As the academic year nears completion, Jordi is already looking ahead to a busy summer. Several different faculty groups are already planning recording sessions with ACMS. Jordi will be involved with many, if not all, of these projects.

More information about how ACMS can support for flipped, online, and hybrid courses, including video production and instructional design, is available.

ACMS Aces is a series of articles that highlights the dedicated employees of ACMS at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

Help Desk Winter 2015 Survey Winner

Help Desk iPad winnerAcademic Computing & Media Services (ACMS) congratulates UC San Diego undergraduate Zoltan Toth on winning the Winter 2015 Help Desk survey drawing for an iPad Air. Zoltan was randomly selected as the winner from 1,080 responses.

Individuals who receive assistance from the ACMS Help Desk receive a survey after their issue has been resolved. The survey allows customers to submit feedback about their experience and helps the Help Desk ensure it maintains the highest level of customer satisfaction and addresses problems in a timely fashion.

All UC San Diego students, faculty, and staff who receive a survey invitation are eligible to win the iPad.

If you need help with your ResNet connection, UCSD-PROTECTED, software troubleshooting, or other general computing issues, contact the Help Desk today!

Winter & Spring 2015 Classroom Refresh Update

CSB 001

CSB 001

In the first four months of 2015, the Classroom Refresh crew has installed new audiovisual equipment in six different rooms across four different buildings containing 200 seats:

  • Center 204
  • CSB 001
  • HSS 1106A
  • HSS 1106B
  • York 4060A
  • York 4060B
HSS 1106A

HSS 1106A

Thanks to the Classroom Refresh Project, each room has:

  • A touch screen control panel with intuitive, central controls for all of the room’s audiovisual systems
  • A brighter, more energy-efficient projector
  • New light configurations, including presentation mode that turns off lights in the front of the room to make projections easier to see while providing light in seating areas for student note taking
  • Document cameras to replace overhead transparency projectors

In addition, the rooms were cleaned after being refreshed to make them ready for courses.

An audiovisual system tutorial video is available for instructors who need assistance in a refreshed classroom.

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Lecture Hall and Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project:

ACMS Aces: Adam Davies

Adam DaviesThe Media Teaching Lab supports undergraduate media production courses across all departments. Media Production Specialist Adam Davies recently joined the team that keeps the Lab running.

Adam’s favorite part of the Media Teaching Lab is the equipment check out service. This gives students access to cameras, tripods, jibs, sliders, microphones, light kits, and reflectors are examples of items. “We have so much great equipment and honestly a lot of people don’t know about the equipment checkout,” Adam said. Getting a piece of equipment back in the checkout rotation is a source of particular pride for Adam, especially if it was one of the pieces he has learned to repair since starting at the Lab.

The Media Teaching Lab also provides a variety of video production workshops. Adam has taught courses on some of the cameras available through the equipment checkout service as well as lighting techniques. “The lighting [is] actually my favorite,” Adam said, because he gets to demonstrate how many different pieces of equipment students can checkout from the Lab to good lighting. Interacting with students in workshops and at the equipment checkout facility has been the most rewarding part of Adam’s work. “They’re very focused on getting better at their craft,” he said.

Adam Davies teaching a workshop

Adam (left) teaching a workshop on lighting

Adam graduated from the Pratt Institute with a degree in film. Prior to joining UC San Diego, he worked as a freelance stop motion animator in New York and is currently completing a stop motion short film that has been in production for several years. “We finished shooting in October and then two or three hours after I finished the last frame of animating I had to hop in a taxi at 3:00 a.m. to come to the airport to fly to San Diego,” he recounted. The film is currently slated to be finished this summer.

Visit the Media Teaching Lab’s website to find out how Adam can support your video production needs (plus see film and video tidbits curated by the Lab’s staff).

ACMS Aces is a series of articles that highlights the dedicated employees of ACMS at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

ICP Stories: York 4124

York 4124The Division of Biological Sciences began offering a new lower division lab course, BILD 4, designed for new undergraduate Biology majors in Fall Quarter 2014. The course was developed in response to a need identified by UC San Diego’s Committee on Educational Policy. The curriculum engages students in original biological research, which includes asking their own questions, searching scientific literature, designing experiments, and collecting, analyzing, and presenting data analysis using statistics. To properly equip students to perform this work, the Division of Biological Sciences realized that the lab needed to have computers.

As a result, the Division of Biological Sciences participated in the Instructional Computing Plan (ICP), through which departments request new computing and technology resources to support courses. They requested 16 computers for the new undergraduate lab in York 4124, one for each team of students. The request also included two projectors for each end of the room to display media to the entire class.

IMG_0523Since the lab was launched in Fall Quarter 2014, instructors have been very pleased with the setup. “The computer stations in York 4124 are great,” according to Professor Stanley Lo, who taught BILD 4 in the lab. “They allow students to collaborate on data analysis right at the bench where the data are collected. Students work in groups of four, and they share a common electronic lab notebook that is readily available now with the computers. Essentially, these workstations provide a platform for students to work together on the research project on soil microbiomes at the Scripps Coastal Reserve that we do in BILD 4.” Thanks to its early success, York 4124 is being used as the model for planning future instructional labs.

Academic Computing & Media Services is currently reviewing proposals submitted through the 2015 ICP.

One-On-One Training for Faculty

one-on-oneInstructional Technology Support (ITS) offers a variety of training sessions. Even though there is a calendar of sessions, we know that sometimes our times may not work for you. One-On-One training is available for faculty who cannot fit group training into their busy schedules. Appointments are one hour in length and located in Muir College. Training is available for Ted, eGrades, integrating i>clicker and Ted, Collaborate, Camtasia, and other instructional technology. Click here to request a one-to-one session with one of our skilled Instructional Technologists.

ACMS Aces: Bill Homan

Bill HomanWith 18 different units, Academic Computing & Media Services (ACMS) does a lot to meet the instructional technology needs of UC San Diego. Examples include making sure that classrooms have current technology and running Ted, the learning management system. The department continually seeks to make the most of its resources to provide the greatest benefit it can. Technical Project Manager Bill Homan is part of realizing this goal.

Bill describes his work as “setting a structure and a foundation and coming up with standards for how we want to approach projects. The goal is to find a way to do them more efficiently and more effectively.” Since joining ACMS, Bill has helped the department clarify its priorities to ensure that resources are assigned appropriately. “We’ve recognized what our priorities are and really tried to identify across the organization what is most critical for us and understand what needs to be done first and what needs to be done immediately thereafter, and so on down the list,” he said. Since starting with the department in February, Bill has found that ACMS “has an incredibly talented team that has done and continues to do amazing things. The goal is to organize and find out if there’s a way to more effectively manage all the projects against the existing resources that we have.”

After working as a project manager in the private sector for over 10 years, Bill jumped at the opportunity to bring his skills to UC San Diego. He still has “a smile on my face because I’m walking into a university that is a student-driven, campus learning environment.” He has gotten to know the campus by running after work, taking him not just around the track, but through the paths and trails that weave throughout campus.

A longtime resident of San Diego, Bill enjoys the fantastic climate and variety of things to do and see in the area. His travels are often related to baseball, his favorite sport. Destinations have included touring Major League Baseball stadiums to see games and visiting the Baseball Hall of Fame in Cooperstown, New York. He recently caught several spring training games in Arizona.

No matter what comes next for ACMS, Bill will help the department contribute towards our student-centered, research-focused, service-oriented public university.

ACMS Aces is a series of articles that highlights the dedicated employees of ACMS at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!