Some Academic Computing & Media Services (ACMS) systems may experience brief and intermittent service outages today, November 12, 2014, as they receive security patches issued by Microsoft. We thank you in advance for your patience and understanding.
The UC San Diego GoVirtual virtual computer lab will undergo a series of patches and upgrades between Thursday, September 11 and Wednesday, September 17. The lab will be intermittently unavailable during this time causing users to lose connection.
ACMS encourages GoVirtual users to visit a campus computer lab to access campus software while the upgrades are being completed to ensure no work is lost due to GoVirtual down time.
We apologize for any inconvenience and appreciate your patience as we make improvements to the GoVirtual service.
For questions about outages or the GoVirtual computer lab, contact the ACMS Help Desk.
UPDATE: MARCH 28, 2014 — Webmail maintenance has been completed. All users should be restored to full functionality. If you are experience any problems with Webmail, please contact the ACMS Help Desk to receive assistance.
UC San Diego student email will undergo the first phase of a defragmentation and capacity increase on March 26 between 4:00 a.m. and 9:00 a.m. Affected users may see a brief interruption in ACMS mail services during this window of time.
This time frame was selected as having the least impact on users due to the low usage between these hours and the campus Spring Break. We apologize for any inconvenience.
UPDATE: As of February 26, the Webmail servers appear to have been functioning normally and be relatively stable for the last 12 hours. If you continue to experience problems, please contact the ACMS Help Desk to receive assistance. Thanks again for your understanding!
UC San Diego ACMS Webmail is currently down. We are investigating the cause and working on restoring service as quickly as possible. Thank you very much for your patience as we work get things fixed!
Update: Webmail service has now been restored. If you continue experiencing problems, please contact the ACMS Help Desk. We apologize for the inconvenience stretching into the weekend.
UC San Diego Webmail is currently down. We are working on resolving the issue and we will keep you updated.
Thank you for your patience as we work through the problem!
In the meantime, you can use the ACMS Lab Explorer to find available computers all over campus. We sincerely apologize for any inconvenience.
UPDATE: Service has been restored to Webmail. We apologize for the inconvenience. If you continue to have problems, please contact the ACMS Help Desk at (858) 534-2267 or firstname.lastname@example.org.
We are currently experiencing an outage with UC San Diego Webmail servers. During this time you will not be able to log into Webmail. We are working to resolve this issue as soon as possible and thank you for your patience.
UPDATE 11:26 AM: Facilities Management has communicated that all power has been restored. We once again apologize for the inconvenience and thank you for your understanding and patience.
If you continue to experience problems, please contact Facilities Management at (858) 534-2930 or email@example.com.
UPDATE 11:03 AM: Normal power has been restored to Geisel Library. No further update on Center Hall or the Student Services Complex at this time.
UPDATE 10:13 AM: Normal power has been restored to all buildings with the exception of Center Hall, Student Services Complex, and Geisel Library. Facilities Management is still investigating the root cause of the outage.
Parts of campus are currently affecting power outages. Outages have been reported at:
- Warren Campus
- University Center
- Geisel Library
- Career Services Center
- Student Services Center
- Price Center
- MAAC Buildings
- Student Health Center
- Matthews Substation
- I&R Building
- Student Academic Center
Facilities Management has been contacted and is investigating the matter. ACMS will provide more information as we receive it from Facilities Management.
We apologize for the inconvenience and appreciate your understanding as this problem is addressed.
UPDATE: ‘acsmail’ has been reconfigured so that Gmail won’t cause trouble for our email customers, and Gmail forwarding has been resumed. Gmail forwarders should be receiving email now, but may experience delays until Google is able to resolve the issue.
Contact the ACMS Help Desk with questions. (858) 534-2267 or firstname.lastname@example.org
Gmail offers a service which downloads email from a student’s ACMS mailbox via the ‘POP3’ protocol and incorporates those messages into the student’s Gmail mailbox. Google calls this feature “Check mail from other accounts (using POP3).”
We’ve been experiencing a large increase in connections to ACMS mail servers, which is overloading our servers and adversely affecting all ACMS email customers. We’re working with Google to correct the issue, but cannot predict when the problem will be corrected.
To maintain service to our user base, we’ve temporarily blocked Gmail POP3 servers from accessing ‘acsmail.ucsd.edu’.
If you have been using Gmail downloading via POP3, please access email via ACMS Webmail until the issue has been resolved and the service is restored.
Contact the ACMS Help Desk at (858) 534-2267 or email@example.com for more information or for help with alternate email access.
Continue to check the ACMS web page or the ACMS blog for updates.
UPDATE: Webmail services has been restored! If you continue to experience any problems, please contact the ACMS Help Desk by email firstname.lastname@example.org or by phone at (858) 534-2267. Thanks again for your understanding and patience!
We are currently experiencing issues with UC San Diego Webmail. During this time, you may not be able to log in, send, or receive emails. We are working on resolving these issues as soon as possible. Thank you for your patience!