One Second Reader Poll

Get Answers from the Help Desk

A Help Desk technician assisting a customerHaving computer troubles at UC San Diego and don’t know who to call? Try the Academic Computing & Media Services (ACMS) Help Desk. Their talented staff is available to help with a wide array of computing issues. Best of all, there are no extra charges for their services!

Think your computer is infected with malware? The Help Desk can diagnose and remove malicious programs from your computer, as well as help educate you on safe computing and steps you can take to prevent future infections. Their skilled technicians identify and end all suspicious processes, using both manual checks and multiple scans that prevent the malware from reinstalling itself after seemingly being removed.

The Help Desk also provides general services for many technical resources at UC San Diego. People with account issues can get help if resetting their password online does not solve their issues. Students who use ACMS’s poster printing services (also known as Cplot) can pick up their posters at the Help Desk as well.

Want to set up your smartphone or tablet to access the UCSD network? The Help Desk can help you register your devices for both the ResNet and UC San Diego wireless networks so you’re always connected. You can even get your UC San Diego email set up on your phone.

In addition to all of these services, the Help Desk also fields calls from classrooms and lecture halls to help instructors when they have issues with classroom technology equipment during class. The Help Desk makes sure that issues are resolved with as little disruption to class as possible.

Students who want to gain experience in computing by helping UC San Diego with computing issues can apply to work for ResNet. Our former staff have gone on to do some really awesome things.

To get in touch with the Help Desk, choose from these handy options:

ACMS Aces: Robert Magallanes

Robert MagallanesAcademic Computing & Media Services supports over 1,900 computers across 120 labs throughout UC San Diego. Senior Electronics Technician Robert Magallanes is part of the Hardware Technical Services team that repairs the hardware on these computers. Thanks to the variety of operating systems deployed across campus, Robert regularly works on Windows, Linux, and Apple workstations. As a certified Apple and Dell technician, he can perform repairs on in-warranty computers, servers, and printers on campus, minimizing downtimes and increasing access to computers in the labs.

Another large part of Robert’s job is installing network cable in computer labs. Whenever a computer lab is renovated, he installs cable from server cabinets throughout the lab to individual workstations. When labs have outdated cables, newer generation cables are installed to accommodate the computing demands of UC San Diego students. Making sure that these cables are organized neatly to present a clean and uncluttered space is a point of particular pride for Robert. “When…everything’s all neatly piled up and running smoothly to the outlets and everything works perfectly, that’s just the best.”

Robert has been at ACMS for 12 years. Over the course of his career he has worked on a large variety of projects that allow him to learn new things constantly. One of the best parts of his job is the fact that he gets to go all over campus when visiting computer labs and see what makes UC San Diego incredible. “Sometimes you walk into [a place like] the Engineering buildings and you’re like, ‘Wow, look at this. It’s amazing,’” Robert said. “If you take just a little time and look, you’d be amazed at what’s on campus.”

In his spare time, Robert is an avid sailor. Having been on the water all his life in one form or another, he became involved in the sport after joining a sailing club. Recently, Robert has participated in the Baja Ha-Ha Cruisers Rally, which runs from San Diego to Cabo San Lucas, serving as a sail trimmer for his team. Robert described his duties saying, “You have to look at the sails when you’re sailing and see how [they] fill and what shape they’re in. That determines whether you let the sail out a little more [or] bring it in…to get the best wind out of it so you go as fast as possible.”

Given his love of the ocean, it may not be surprising to learn that Robert is also a proud Parrot Head. He has attended several Jimmy Buffett concerts, as one might guess from the Parrot Head mug in his office. “It’s just upbeat, fun-loving, and it’s all about having a good time. It’s sailing and enjoying life.”

For all his work keeping computer labs in top condition, we think that Robert deserves a cheeseburger in paradise. Thanks Robert!

ACMS Aces is a series of articles that highlights the dedicated employees of Academic Computing & Media Services (ACMS) at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

Camtasia Training Now Available

Want to learn how to produce, edit, and share engaging videos for your course? Instructional Technology Support is now offering Camtasia Overview training. Use Camtasia to record on-screen activity, edit, and enhance your content. The overview training will show how to create engaging video tutorials and presentations by adding text, call outs, transitions, and animation. Review best practices for creating educational videos and learn how to prepare your content for recording.

Sign up for Camtasia Overview training through the training calendar. Advanced Camtasia training can also be requested by sending a email to

Fall 2014 iPad Help Desk Survey Winner

Survey Winner

Undergraduate Vivian Nguyen receiving her iPad Air from Chuck Rose, ACMS Help Desk Manager


Academic Computing & Media Services (ACMS) congratulates UC San Diego undergraduate Vivian Nguyen on winning the Fall 2014 Help Desk survey drawing for an iPad Air. Vivian was randomly selected as the winner from 1,103 responses.

Individuals who receive assistance from the ACMS Help Desk receive a survey after their issue has been resolved. The survey allows customers to submit feedback about their experience and helps the Help Desk ensure it maintains the highest level of customer satisfaction and addresses problems in a timely fashion.

All UC San Diego students, faculty, and staff who receive a survey invitation are eligible to win the iPad.

If you need help with your ResNet connection, UCSD-PROTECTED, software troubleshooting, or other general computing issues, contact the Help Desk today!

Fall 2014 Survey Winner

Professor Mel with Michael Sullivan of ACMS

Professor Stephanie Mel of the Division of Biological Sciences receiving her iPad Mini from Michael Sullivan of ACMS’s Marketing & Communications team.

Academic Computing & Media Services (ACMS) congratulates Professor Stephanie Mel of the Division of Biological Sciences on winning the Winter 2015 ACMS Faculty Survey drawing for an iPad Mini with Retina display. Professor Mel was randomly selected as the winner from 139 survey respondents.

ACMS’s quarterly survey gives UC San Diego faculty the opportunity to provide feedback regarding classroom media equipment and support resources, Ted (UC San Diego’s learning management system), podcastingclickers, and instructional support resources like computer labs. The data helps ensure ACMS deploys resources that best support faculty in their teaching.

ACMS sends the survey to all faculty with courses scheduled in registrar-controlled classrooms.

Visit the Faculty section of the ACMS website for information about ACMS educational technology and support services.

2014 1098-T Email Notice

2014 University of California Form 1098-T Tuition Statements will be made available for download from Tax Credit Reporting Service (TCRS) between January 15 and 31, 2015.

An email notice will be sent to every individual who has taken a class at UC San Diego in 2014 and will include the following:

  • Sender will be TCRS,
  • Subject will be “Your 1098-T Tuition Statement for Education Tax Credits”
  • It will arrive between January 15 and 31

This is a legitimate email that can be opened with confidence. Ensure delivery by making sure your spam filter is set to allow emails from

If you have taken classes in the 2014 calendar year and have not received an email by January 31, or you would like more information about the 1098-T form and education tax credits, visit UC San Diego Education Tax Credits and Forms.

Lots of HSS Rooms Refreshed

Clockwise from top left, 2333A, 2305B, 1128B, 1138

Clockwise from top left: HSS 2333A, 2305B, 1128B, 1138

Most of the Classroom Refresh Project in Fall Quarter 2014 took place in the Humanities & Social Science building (HSS). Five different rooms were refreshed:

  • HSS 1128B
  • HSS 1138
  • HSS 2305B
  • HSS 2333A
  • HSS 2333B

All rooms now have a touch screen control panel. This intuitive interface brings lighting options, media inputs, and volume controls together in one place. Watch a video demonstration of the touch screen control panel in action.

New brighter, more energy-efficient projectors were installed. The increased brightness makes it easier for students to see the projected media.

The refresh also included the creation of new lighting configurations. Instead of only being able to turn all lights on or off, faculty can select from a spectrum of light levels to choose the one that is right for the situation. Lighting options include presentation mode, which turns off lights in the front of the room but keeps lights on in the rest of the room. This is ideal for class situations where slides are being projected in the front of the room and students require light to take notes.

A document camera has been installed in the ceiling of each room. The camera replaces the overhead transparency projector, which could only project special transparencies. Instead, the document camera can project anything on the screen that is placed beneath it. Courses that sign up for screencasting through will have document camera images included in their recordings.

Each room was cleaned after being refreshed.

Watch for more refreshed rooms in Spring Quarter 2015!

Academic Computing & Media Services (ACMS) is proud to raise the quality of classrooms and lecture halls throughout campus through the Lecture Hall and Classroom Refresh Project in conjunction with Administrative Computing & Telecommunications (ACT) and Facilities Management.

More information about the Classroom and Lecture Hall Refresh Project:

New i>clicker Instructor Software

New i>clicker software (version 7.3.2) is available on the clickers website. ACMS encourages all instructors to use this new version for the Winter quarter.

Bug Fixes

Due to a new code base, Fall quarter’s v.7.0.3 had a few issues that have been corrected in v.7.3.2:

  • The automatic Ted score transfer bug that required instructors to use the manual upload procedure
  • The session dates sometimes changed after the fact
  • The new name of a renamed course did not show up right away
  • The Gradebook tab in Settings showed the last course selected instead of the correct one


In addition to bug fixes, v.7.3.2 features several improvements as well:

  • You can now award varying points to multiple answers, instead of just a single answer
  • You can now see full-size screen captures of your question slides in the Gradebook

Session dates are now included in the export to Ted (or other LMS)

Email with any other issues or problems.

As a reminder, there is now a fee for registering some used i>clickers.