Winter 2016 Instructional Technology Training

Laptop with i>clicker and TedFaculty can enhance their teaching by signing up for instructional technology training. Academic Computing & Media Services  is offering training sessions for TritonEd, UC San Diego’s learning management system, and the i>clicker student response system.

Faculty can also request one-on-one training sessions that take place after January 11.

Several classes on TritonEd will be held throughout the quarter:

  • TritonEd Overview – how to navigate TritonEd and set up a new course (designed for beginners)
  • TritonEd Advanced – how to add content, assessments, discussions, blog, and wikis to a course
  • TritonEd Grade Center – how to customize the grade center and set up weighted columns

i>clicker training is also available throughout the term:

  • i>clicker Overview – how to install the software and set up the equipment for your course
  • TritonEd / i>clicker Integration – how to sync i>clicker with TritonEd and upload scores (for Ted users only)

Visit the training webpage to see all session dates and register. Space is limited, so reserve your spot today!

Spring 2015 Help Desk Survey Winner

Benjamin Kumler, Spring 2015 Help Desk survey winner with his iPadAcademic Computing & Media Services (ACMS) congratulates UC San Diego undergraduate Benjamin Kumler on winning the Spring 2015 Help Desk survey drawing for an iPad Mini. Benjamin was randomly selected as the winner from 565 responses.

Individuals who receive assistance from the ACMS Help Desk receive a survey after their issue has been resolved. The survey responses allow customers to submit feedback about their experience, which the Help Desk uses to maintain the highest level of customer satisfaction.

All UC San Diego students, faculty, and staff who receive a survey invitation are eligible to win the iPad. If you received a survey this quarter, you still have time to enter for the Fall 2015 Help Desk drawing by answering a few brief questions.

If you need help with your ResNet connection, UCSD-PROTECTED, software, or other computing issues, contact the Help Desk today!

The Only 2016 Calendar You Need


We’re pleased to announce the release of the 2016 Information Technology Services calendar, which will deliver everything you’ve come to know and love from the Academic Computing & Media Services (ACMS) calendar:

  • Color-coded academic calendar dates, including weeks of the quarter and finals weeks
  • University holidays
  • Campus events
  • Payroll dates
  • Local events
  • Holidays

For the first time ever, the calendar is available as both PDF and Google calendar. The Google calendar will be updated throughout the year with new events.

Get the PDF and Google calendars at

Information Technology Services brings together ACMS, Administrative Computing & Telecommunications (ACT), and the Integrated Digital Infrastructure (IDI) initiative to empower UC San Diego’s mission to transform California and the world. We will strive to deliver innovative IT services, infrastructure, applications and support.

Ted Has A New Name

Ted (UC San Diego’s learning management system) is now known as TritonEd. It’s the same system, just with a different name.

  • Your username and password has not changed
  • The interface is the same
  • All the same features are available
  • Faculty still have access to their past courses
  • The web address is now, but will redirect in the short term. Be sure to update your bookmarks!

If you have any questions about this transition, contact Instructional Technology Support at or (858) -822-3315 (extension 2-3315 from any campus phone).

Printer Service Down [RESOLVED]

UPDATE, 9:09 a.m.: Printing service has been restored. Once again, we apologize for any inconvenience this outage caused you. If you continue to report problems, please contact the ACMS Help Desk.

As of early this morning (November 17, 2015, at approximately 7:00 a.m.), all printers in ACMS-managed computer labs stopped functioning. The Academic Computing & Media Services (ACMS) Help Desk is aware of the problem. While we have diagnosed this as a server issue, we currently do not have any timeline for the restoration of service. We are working on the problem and will provide updates here as we know more.

We apologize for any inconvenience the campus experiences while we resolve this issue.

Know the Facts on File Sharing

Copyright logosUC San Diego students, faculty, and staff received over 300 copyright violations last year.

Get the facts about the most common misconceptions about copyright violations, according to the campus Academic Computing & Media Services (ACMS) Help Desk.

Only students can get a copyright violation

UC San Diego received over 100 violations for staff and faculty members during the 2014-2015 school year. In fact, staff and faculty violations have been increasing over the past few years. Copyright agencies treat all university Internet connections the same, regardless of whether they come from a residence hall, an office, or the wireless network. Even UC San Diego VPN connections can be monitored by a copyright agency.

I don’t live in a residence hall, so I can’t get a copyright violation

Anyone who accesses the UC San Diego network, including the UCSD-PROTECTED wireless network, is at risk of being noticed by a copyright agency—even if they use their own device. For the first time since UC San Diego has received copyright violations, the majority of violations last year (around 60%) came from users who live outside the residence halls.

I closed my file-sharing program at home before I brought my computer to campus, so no one will ever know

Many file-sharing programs continue running in the background, even after you think you’ve closed them. If you bring your device while it is still running a file-sharing program, to UC San Diego and it automatically connects to the network, you could receive a copyright violation.

They’ll never notice I’m running a file-sharing program

Agencies aggressively target university Internet connections, including UC San Diego’s, to find devices running file-sharing programs. They frequently scan university networks to detect file sharing activity. One user was even detected by copyright agencies 15 seconds after connecting to the UC San Diego network.

Fair use

Copyrighted content can be used in certain ways. US copyright law allows what is known as “fair use” of copyrighted materials for academic purposes. While there is no definitive answer about what constitutes fair use, the University of California Office of the President maintains a website with information about copyright issues, including guidelines on how to use copyrighted content fairly.

Learn more

Information and resources about file sharing for UC San Diego are available at, including:

  • More information about file sharing and what it is

November 17 Service Downtime

We’ll be doing a little troubleshooting and system repair from 6:00 – 8:00 a.m. on Tuesday, November 17, 2015. Affected services include:

  • Some software on Linux machines in ACMS-managed computer labs
  • Student organization websites

We apologize for any inconvenience and will work diligently to complete our work as quickly as possible. We’ll keep everyone updated on the progress of work as we have updates.

Learn A New Language Today

Mango Languages logoHave you been thinking about learning a 2nd, 3rd, or even 4th language? You can! UC San Diego students, faculty, and staff can access to Mango Languages Online for free.

The Mango approach uses vocabulary, pronunciation, grammar, and culture to teach a language. You will build fluency through interactive guided conversations where you learn sentences and phrases that you can use in real situations.

Mango offers 71 different languages and dialects including Spanish, French, Portuguese, Cherokee, Dzongkha, and even American Sign Language. There are also 17 different courses that help non-native English speakers improve their skills in English.

To access Mango Languages Online:


A shortcut to the Mango Languages Online website is available on the desktops of many of computers in Academic Computing & Media Services (ACMS)-managed computer labs around campus, including:

  • Language Lab
  • Geisel Library
  • Biomedical Library
  • Triton Lounge
  • Sun God Lounge

Use your UC San Diego Active Directory account username and password to log in to lab computers.

Staff, faculty, and students:

Access Mango Languages Online from any computer on UC San Diego property (including Residence Halls and the UC San Diego Health System) at the UC San Diego login page for Mango Languages Online. Please note that Mango Languages Online will not work from computers using a web proxy, virtual private network (VPN), or private IP addresses.

Student Services from the Media Teaching Lab

Adam Davies and Lev Kalman demonstrating cameras at a recent workshop

Adam Davies and Lev Kalman demonstrating cameras at a recent workshop

The Media Teaching Lab supports students enrolled in any course that requires the production of video, photography, or audio for assignments. Examples of projects the Lab can help with include videos, podcasts, and interviews. Students have access to:


Each quarter, workshops are available on a variety of topics including:

  • Camera use and techniques
  • Editing software
  • Sound recording and editing
  • Lighting
  • Color correction
  • Stop-Motion animation

Learn more about the 17 workshops offered for Fall Quarter 2015.

Equipment Checkout

The Equipment Checkout Facility can meet the needs of all students with production assignments for their courses. Students without a production background can check out equipment, including easy-to-use cameras to capture video. Students enrolled in production courses through certain Communications and Visual Arts courses have access to cameras and equipment with settings that allow for greater control.

Look at some of the inventory available for checkout.

Editing Software

Some computer labs managed by Academic Computing & Media Services (ACMS) feature Apple’s iMovie, an easy-to-use video editing program. Many labs are open to all students and computers are available on a first come, first served basis to any students who need to edit video.

Find out where you can access iMovie via the ACMS Lab Explorer.

Assistance and Troubleshooting

The Media Teaching Lab staff provides limited assistance and troubleshooting on media production issues as they relate to coursework. Their years of experience help them answer a wide array of questions about media production.

Get to know the Media Teaching Lab staff through their profiles.

Visit the Lab

If you have media production needs, stop by the Media Teaching Lab in Communications (MCC) room 251 to find out how they can help!

Get Work Done in Computer Labs

Price Center East Computer LabNeed certain software to complete an assignment? How about a place to work on a paper? Just want to check your email between classes? Academic Computing & Media Services (ACMS) runs nearly 130 computer labs throughout campus for students to use for just these sorts of things.

Use the Lab Lookup tool to search for computer labs by location and operating system. Select a lab to get information about the number of computers, printers, hours, and available software.

Some rooms require a door code to access. Find out if you have any computer lab door codes using the Account Lookup tool.

This summer, ACMS refreshed 24 computer labs by replacing 484 computers, some desks, and six projection systems with new ones.. A five year replacement cycle keeps computers under warranty and ensures that Tritons always have the tools they need to succeed.

Technicians monitor systems and keep resources like printer paper stocked seven days a week. If you ever see something that needs attention in a computer lab, let us know using an ACMS Trouble Report. For immediate help, contact the ACMS Help Desk.

Happy computing!