Poster Printing Down [RESOLVED]

UPDATE #3: All the poster printers are working again and wait times should be normal once again. Thanks for your patience!

UPDATE #2: Good news! We’ve been able to get one of our printers up and running. Please note that because only one of the poster printers is working, it make take longer than usual for your poster to print today. We recommend allowing additional time for your poster printing jobs than usual.

UPDATE: Based on current estimates, we expect poster printing to be unavailable for all of October 13, 2015 due to construction. We apologize for the short notice.

The Academic Computing & Media Services (ACMS) poster printing service is currently unavailable. We will update this blog post as we know more. We apologize for any inconvenience and thank you for your patience while we work on this issue.

Join the Academic Integrity Community

Excel with IntegrityAcademic Integrity now has a Ted Community site for faculty, teaching assistants, and anyone interested in helping students excel with integrity. It features resources and tools to create an environment that is fair, honest, respectful, responsible, and trustworthy.

Join the community to discuss tips and techniques and get your questions answered by other faculty, teaching assistants, staff, and the Academic Integrity Office. Materials and resources are available to help foster discussion about ethics and academic integrity as well create space for integrity by reducing cheating.

To join, log onto In the community tab, search for Academic Integrity and enroll with passcode “int3grity.”

To learn more about academic and research integrity, contact the Academic Integrity Office at For technical questions, contact Instructional Technology Support at

Academic Integrity Office Community in Ted

Account Lookup Tool: Portal to Your Computing Resources

account-lookupDo you know all of your computing resources? Did you know they change depending on your course enrollment?

The account lookup tool is an overview of all your ACMS account and associated privileges. With it, you can:

  • Find out where to change your password
  • Get your printing account balance, job status, recent jobs, and printer use history in ACMS computer labs
  • Access the poster printer
  • Eliminate cover sheets from print jobs with the green printing option
  • Get course/major-specific computer lab access and door codes
  • See your server space quota
  • Access Ted course websites
  • Access software like MATLAB, Autocad, and Solidworks from anywhere with a broadband connection through GoVirtual
  • Find links to all ACMS-supported courses on
  • Request an open computing environment (OCE) account upgrade (for students in certain majors and divisions)
  • Access personal webpage setup and publishing
  • Get remote access to files stored on ACMS systems

If you have multiple identities due to enrollment in certain courses you can switch between them inside the account lookup tool to see all your computing resources.

Changes in course enrollment take effect overnight. Check back the day after adding or dropping classes to see how your resources have changed.

Learn what you’ve got using the account lookup tool today!

Additional Student & Organization Website Maintenance [RESOLVED]

UPDATE 10/15/15: Work has been finished and everything should be working normally now. We apologize if you experienced any additional downtime. Things took a little longer than we expected. If you continue to have any problems, contact the ACMS Help Desk so we can tackle any lingering issues.

UPDATE 10/14/15: We’ve finally coordinated with all the right people and are ready to take care of this maintenance. It will begin at 7:30 a.m. on Thursday, October 15. If all goes well, everything should take 10 to 15 minutes. As always, we’ll have your updates for you here.

UPDATE, 10/8/2015: We’re still looking into things so this maintenance has been deferred. We’ll let everyone know when we tackle this issue again.

UPDATE, 10/7/2015: Maintenance may be delayed to a later time. We’re investigating right now and will keep this post updated as we learn more.

Continuing work from last week, the servers for student and student organization websites will undergo maintenance October 7, 2015 from 7:00-8:00 a.m. Access to these sites will be affected during the maintenance. As always, we’ll keep you updated on when this work is completed.

Student & Organization Website Downtime Complete

UPDATE, September 30 7:39 a.m.: Updates are complete and everything should be running as normal. If you experience any interruptions in service, let the ACMS Help Desk know. We’ll jump on it right away!

On September 30 between 7:00 – 8:00 a.m. Academic Computing & Media Services (ACMS) will update the server that hosts student and student organization websites. We currently anticipate this downtime will be for under 30 minutes. We’ll keep things updated as the update progresses.

Get Your UC San Diego Email on Your Phone

iPhone with mail app openStudents can get their UC San Diego email on their phone or an email program like Outlook or Apple Mail. Academic Computing & Media Services (ACMS) recently created new instructions for students setting up their email on their phones and computers.

Need a little more help? The ACMS Help Desk can answer further questions in person in the Applied Physics & Mathematics building (first floor next to the elevators), over the phone at (858) 534-2267, or via email at

ACMS Aces: Caleb Crawford

Caleb CrawfordSystem Administrator Caleb Crawford is one of the hardworking programmers of the Computing Infrastructure team. One of the things he loves about his job is that there is never an average day. “Some days I may be programming scripts or automating things,” he said. “Some days I may be debugging problems. Some days I’m compiling software…working on tape backups… [or] installing new servers, both hardware and software. All kinds of things.”

One part of his job is ensuring the security of Academic Computing & Media Services (ACMS) systems through what is known as “white hat hacking.” Unlike the hacking often reported in the news or portrayed in the popular media, white hat hacking seeks to identify security vulnerabilities so they can be patched, preventing others from gaining unauthorized access to systems or information. This proactive approach strengthens the security of servers and systems. “Knowing that there’s a problem and figuring out how it works and trying to get around it is satisfying,” Caleb said.

Caleb first began working for ACMS as a student technician. He moved from providing user support to fellow students into a programming role. Right before he graduated, he learned about an available career position as a programmer with the department. “I interviewed for that and I got that job,” Caleb recalled. “That started me off. I decided to stick with it because it’s always interesting. I always do different things [and] get to learn new technology.”

In addition to his computer skills, Caleb is a banjo and trombone player. He has played the latter with the UC San Diego Pep Band both as a student and as an alumnus. What might surprise people is the fact that he has also played the kazoo with the Pep Band. What makes a good kazoo player? “For the Pep Band, probably the ability to play really loud.” Caleb has also been part of the orchestra for some of his favorite musicals, including How to Succeed in Business Without Really Trying and Jekyll & Hyde.

Thanks for everything you do to keep ACMS’s systems running smoothly Caleb!

ACMS Aces is a series of articles that highlights the dedicated employees of ACMS at UC San Diego. Keep checking back to find out more about the people behind the magic at ACMS!

Community in Ted

Screenshot of Ted community sectionThere’s a new community tab in Ted!

Example announcement in Ted communityCommunity sites are now available for departments and academic communities. Like Ted course sites, community sites allow group leaders to post announcements and share materials with members of their community in a secure environment. Stay connected with community members and up to date with the latest information by joining a Ted community.

If you are interested in a community site for your academic department or community, fill out a request form.

i>clicker Issues and Updates

This page will address i>clicker issues you might come across, with additions and updates made as needed. Report any issues not listed below to and check back frequently for updates.

i>clicker Version 7

New Version 7.4.2 Available (9/16/15)

We have a new software version available for Fall quarter with these features and fixes:

  • Ability on Macs to disable App Nap for i>clicker only*
  • The main i>clicker window no longer hides behind other windows
  • The i>clicker session toolbar doesn’t disappear when polling is first started on a Mac

* Mac Users:  You’ll definitely want to update your software now. Be sure to check the Prevent App Nap box on the General tab of your Course Settings in the new software.  (If you’ve been using a previous version 7 release and disabled App Nap systemwide because of the delay issue, see the instructions below for reenabling App Nap for your computer as a whole.)

If you’re a Windows user and currently use v.7.3.3, feel free to keep using that version if you like – the new changes for Windows users are minor..

(Version 7 for both Mac and Windows platforms still does not have self-paced polling or demographics, so if you use those features you should continue with v.6.4.2.)

You can download new software version 7.4.2 for both Mac and Windows here.

Re-enabling App Nap systemwide on a Mac (for those who previously disabled App Nap systemwide):

App Nap is a Mac feature that conserves battery power, but caused delays for some Mac i>clicker users.

If you’re not sure whether you previously disabled App Nap or not, it won’t hurt to do this procedure even if App Nap was never disabled in the first place.  (But if you’re not familiar with command line programs, feel free to contact Craig Bentley for assistance.)

To re-enable App Nap system-wide on your Mac, open the Terminal application (located in /Applications/Utilities), and copy and paste in this string:

defaults write NSGlobalDomain NSAppSleepDisabled -bool NO

Then press the Enter key.  After pressing enter, you need to restart your MacBook for the change to take place.

If you have any questions, please contact Craig Bentley.

Ted Error Message About Students with Multiple Clickers (9/17/15)

When you upload scores to Ted you may get a message that multiple clickers registered to one student are being used in the class.  When the software comes across a case like this the upload stops, so you’ll want to get this squared away asap.  It is most likely a case of the student owning two clickers and lending or selling one to someone else in the class.  It’s fine for them to loan/sell one to a classmate, but the original owner needs to log into Ted and delete the one they’re not using from their account.  Once they do that and you resync your roster, you should then be able to upload those scores successfully.  If you have any questions, please contact Craig Bentley.

Compatibility with Windows 10 (9/16/15)

After some preliminary testing, i>clicker software and the Ted integration file seem to work fine with the latest version of Windows.  If you upgrade to Windows 10 and find any i>clicker issues, please contact Craig Bentley.

i>clicker REEF Mobile App (and Others) (9/17/15)

i>clicker has introduced a new mobile app called REEF that works on smart devices such as laptops, tablets and cell phones instead of requiring physical clickers.  Several other vendors have similar apps.  These apps have several technical and academic integrity issues that would need to be addressed before they can be used effectively.  We will be evaluating these apps over the coming year, but do not support them at this time.

We have disabled the REEF app in the current campus versions of the software, but a bug in the Mac version allows those settings to resurface shortly after initial use.  Mac users should ignore the REEF Polling tab when it shows up in their Settings window.  If you have any questions, please contact Craig Bentley.

MacBook Issues

Session Toolbar and Cursor Issues (9/16/15)

Some instructors have had issues with the Session Toolbar or their cursor when showing slides and using i>clicker on a Mac.  If you have these issues, chances are updating to the latest software version (7.4.2; link above) will solve these for you.  If you update and still have issues, the tips below may help.

These issues tend to happen more frequently in modes like Presenter View in PowerPoint, where the laptop display shows more than just the slide that is shown on the projection screen.  So the easiest way to prevent these issues may be to mirror the slides on both screens (which also has the bonus of giving you the Session Toolbar on both screens instead of only one).  This unfortunately means that you don’t see the slide that is coming next, or any notes you’ve added to your presentation.  (Although you could print out your slides and notes beforehand.)

Another good way to prevent these issues is to do things in this order:

Beginning of Class:

  1. Connect your laptop to the projector.
  2. Open the i>clicker program and start a new i>clicker session.
  3. Open your slide program and start the slideshow.

End of Class:

  1. Escape out of slideshow mode.
  2. End the i>clicker session (and then close the i>clicker program if desired).
  3. Disconnect your laptop from the projector.

Below are the most common toolbar and cursor issues.  The i>clicker manufacturer is working on fixes, but in the meantime, if you have one of these issues, try the corresponding workaround:

The i>clicker Session Toolbar disappears behind your slides when the slideshow is started: Try escaping the slideshow, ending the i>clicker session, closing and reopening i>clicker, and starting a new session.

The Session Toolbar disappears when you click on it: Before trying to move the Toolbar onto the projection screen, try starting and stopping a quick test poll, then click on the Toolbar and drag it onto the projection screen.

The toolbar gets corrupted in a variety of ways, e.g., going blank, or doubling up with two timers that don’t change even when a poll is open: Try closing and reopening i>clicker.

Cursor appears to go behind the Toolbar instead of over it:  Try clicking on your laptop display with your touchpad or mouse, then clicking on the Session Toolbar.

If you use Keynote with i>clicker, see the suggested preference settings at the bottom of this page.

Used i>clicker Transfer Fee  (Updated 9/16/15)

Since December 31, 2014, i>clicker has been charging students who register used clickers at a $6.99 registration fee.

Who will be affected?

For now, this only affects students who register newly acquired used clickers through the website.  The only students who register at that website are those whose instructors do not use Ted, our campus learning management system.  Registration through Ted is not scheduled to be assessed the $6.99 registration fee until at least 2016. Note that students can only register a clicker through Ted if the course requiring the use of a clicker is hosted through Ted.  Also note that students only need to register clickers once in Ted (and once at for classes not hosted in Ted), so those who registered their current clicker before 12/31/14 will not need to pay the fee unless they switch to a different used clicker.

Will users be charged twice?

Macmillan New Ventures, the manufacturer of i>clicker, has confirmed that when clickers registered through Ted begin being assessed this fee, students who need to register for classes both on and through Ted will only pay the registration fee one time.

Also, because students only need to register their clicker when they get it and that registration follows them into all of their classes, they will not need to worry about paying the fee again unless they acquire a different used clicker.

Can students share clickers?

Students will still be able to share clickers as long as they do not have classes at the same time and those who do not buy the clicker new pay the registration fee.

Any help you can provide in spreading the word to your students will be appreciated – it may affect their decision of whether to purchase a new or used clicker.

Student Cost Example

Even with this new fee, we still believe clickers are a valuable and useful tool to enhance teaching and learning at UC San Diego.  Here’s an example of how minimal the economic impact of clickers on students can be:

  • Freshman buys used i>clicker for $28 on ebay.
  • Pays $6.99 used registration fee.
  • Uses clicker in many classes for 4 years at UCSD.
  • At graduation, sells the clicker to the bookstore for $27.50.

Total cost for 4 years of use:  $7.49.

If you have any questions about this change, please contact Craig Bentley.

i>clicker Version 6

Ted Interface Alert!   (12/22/14)

If you have already started using i>clicker version 6.3 or earlier in conjunction with Ted in a class this quarter, your class voting results are not compatible with version 7.  Instead of updating to v.7, in order to upload your clicker scores to Ted you need to update to v6.4.2   The software and installation instructions are here.

If you have any i>clicker questions, please contact Craig Bentley.  If your questions are Ted-related, please contact

Email and Poster Printing Downtime [COMPLETE]

UPDATE: This maintenance has been completed. If you experience any problems, please contact the ACMS Help Desk. Thanks for your patience!

ACMS will perform maintenance on servers affecting student email and poster printing services on Wednesday, September 16 from 7:00–8:00 a.m. Downtime for individual services should range from 15–30 minutes.

We appreciate your patience and will update this post when new information is available.