Fall 2015 Help Desk Survey Winner

Watcharapong Hongjamrassilp with his iPadInformation Technology Services congratulates UC San Diego undergraduate Watcharapong Hongjamrassilp on winning the Fall 2015 Help Desk/ResNet survey drawing for an iPad Mini. Watcharapong randomly selected as the winner from 1,682 responses.

Individuals assisted by the Help Desk receive a survey after their issue has been resolved. Survey responses allow customers to submit feedback about their experience, which the Help Desk uses to maintain the highest level of customer satisfaction.

All UC San Diego students, faculty, and staff who receive a survey invitation are eligible to win the iPad.

If you need help with your ResNet connection, UCSD-PROTECTED, software, or other computing issues, contact the Help Desk today!


Time to Renew Your Software

Microsoft, JMP, Adobe, SPSS logos

Does your department buy software licenses? If so, it is renewal season for many of the university’s most popular software. UC San Diego Software Distribution is currently collecting orders for 2016-17. Licenses with upcoming renewal or enrollment dates include:

We now offer SPSS, a data analysis suite from IBM. It is currently available with no fee for users (though this may change in the future).

Visit product pages for more information on ordering or view all software available on the Software Distribution website at software.ucsd.edu.

Spring 2016 Educational Technology Training

Laptop with i>clicker and Ted

Faculty can enhance their teaching by signing up for educational technology training. Educational Technology Services is offering training sessions for TritonEd, UC San Diego’s learning management system, and the i>clicker student response system.

Faculty can also request one-on-one training sessions that take place after March 18.

Several classes on TritonEd will be held throughout the quarter:

  • TritonEd Overview – how to navigate TritonEd and set up a new course (designed for beginners)
  • TritonEd Advanced – how to add content, assessments, discussions, blog, and wikis to a course
  • TritonEd Grade Center – how to customize the grade center and set up weighted columns

i>clicker training is also available throughout the term:

  • i>clicker Overview – how to install the software and set up the equipment for your course
  • TritonEd / i>clicker Integration – how to sync i>clicker with TritonEd and upload scores (for Ted users only)

Visit the training webpage to see all session dates and register. Space is limited, so reserve your spot today!

Wanted: Help Desk Technicians

2015-16 Help Desk technicians

Do you like helping people? Enjoy troubleshooting computer problems? Looking for a campus job next year? If that’s you, apply to be an Information Technology Services Help Desk/ResNet technician!

We’re looking for UC San Diego students with great customer service skills. If you’re interested, fill out our online application today!

Worried that you might not know enough about computers and networks to apply? Some of our best technicians started with little technical knowledge, but great customer service skills, and learned their technical skills on the job. Our current technicians come from a variety of majors and backgrounds.

Want to know what it’s like to be a technician? Listen to some of our current technicians talk about their experience:

Many technicians get jobs almost immediately after graduation thanks to their training and experience—and not just with technology companies. Some of them are now working with well-known companies like Google, Titleist, and FICO. Others were accepted to great graduate schools, including law school and pharmacy school. Read about some of our former technicians and what they’re doing now.

So what are you waiting for? Apply today!

Photography Services from ITS

Information Technology Services now offers recharge professional photography services through Media Event Support. We will take high-quality photos for any purpose including:

  • Headshots of staff or students (for professional use on sites like LinkedIn or for a department photo directory)
  • Group photography of department faculty or staff
  • Event photography
  • Website image and marketing photography
  • Research documentation photography
  • Architectural photography

We offer professional quality and outstanding customer service at fair prices. Our services include consultation with our experienced photographers, professional cameras, lighting equipment, a full-service studio, and retouching services to create professional photos. Their all-inclusive service produces great photos even if you know nothing about photography. We deliver the size and format you need. Our photography experts will take care of everything, whether you want a quick portrait in our studio or full event photography.

The advantage of our professional photography is clear. Take a look at the comparison between a camera phone photo and our photographer’s photo.

iPhone photo versus professional photo

If you already schedule sound or video services through Media Event Support, photography can be easily bundled with these services.

See options, work samples, and prices at mediaservices.ucsd.edu.

For more information about photography or event sound and video services, contact Media Event Support at (848) 534-8265 or mediaservices@ucsd.edu.

Winter 2016 Media Teaching Lab Workshops

Adam Davies conduction a workshop

Adam Davies at one of the Media Teaching Lab’s workshops

UC San Diego’s Media Teaching Lab offers workshops on video production to the campus community. Topics include editing, HD workflows, camera use, sound, and lighting techniques.

Our featured workshops for Winter Quarter 2016 are:

  • Sony HDR-AX2000 Camera – With built-in ND filters to cut down light and dual XLR inputs, the Sony HDR-AX2000 is ready for anything and everything!
  • Blackmagic Pocket Cinema Camera – Learn how to use these new minimal (but powerful) cameras. This workshop covers the whole workflow: exposure for great shots, importing from the SD card, and using look up tables to bring out your footage.
  • Adobe Premiere CC: Getting Started – This video editing software, found in the Media Teaching Lab’s editing suites, features an intuitive interface and integrates easily with Adobe’s other programs. Learn how to import footage, organize your projects, make edits, and export straight to services like Vimeo or YouTube.
  • Color Correction Intermediate (DaVinci) – Build on the principles from the introduction workshop and learn how to use DaVinci Resolve, one of the top professional color correction software available. We will cover primary and secondary corrections, tracking, and workflows.

All 19 Media Teaching Lab workshops can be found on the Winter Quarter 2016 workshop calendar. Check them out today!

Fall 2015 Faculty Survey Winner

Michael Sullivan of ETS (left) with Professor Cooke, receiving his iPad

Michael Sullivan of ETS (left) with Professor Cooke as he receives his iPad

The Educational Technology Services (ETS) group (formerly Academic Computing & Media Services) congratulates Professor James Cooke of Neurobiology on winning the Fall 2015 Faculty Survey drawing for an iPad Mini with Retina display. Professor Cooke was randomly selected as the winner from 139 survey respondents.

The quarterly survey gives UC San Diego faculty the opportunity to provide feedback regarding classroom media equipment and support resources, TritonEd (UC San Diego’s learning management system), podcastingclickers, and instructional support resources like computer labs. Their responses help ETS deploy resources that best support faculty in their teaching.

ETS sends the survey each quarter to all faculty with courses scheduled in registrar-controlled classrooms.

Visit the Faculty section of the ETS website for information about ETS educational technology and support services.

ArtPower Open House at Media Teaching Lab

mtl-open-house.pngATTENTION UC San Diego! ArtPower is holding a media production open house at the Media Teaching Lab:

WHEN:  Tuesday, January 12
TIME: 12:00-5:00 p.m.

Are you interested in learning how to make a film for the student film festival? Now is the time for you to come to the Lab and learn how to use cameras, audio equipment and tripods. Get one-on-one lessons from your peers. Food and drink will be available.  Come have some fun with us!

ACMS Is Now Educational Technology Services

Academic Computing & Media Services is now Educational Technology Services (ETS). ETS is part of the new Information Technology Services on campus.

We still provide many of the same services and technologies that support students and faculty:

Contact us the same way you have in the past. If you are new to our services, contact us at mwsullivan@ucsd.edu to find the best resource for your needs.