i>clicker Issues and Updates

This page will address i>clicker issues you might come across, with additions and updates made as needed. Report any issues not listed below to clickers@ucsd.edu and check back frequently for updates.

iClicker REEF Available on Campus (updated 10/5/17)

The bookstore has switched to selling physical iClickers that come with a 5-year subscription to REEF. REEF is a mobile app from iClicker that allows students to respond to iClicker polls using their phone, tablet or laptop instead of a physical clicker.

To allow students to use REEF, an instructor needs to enable REEF in the iClicker software. (You will only see the REEF Polling tab in your settings if you have downloaded iClicker 7.10 or higher from our clickers.ucsd.edu website) If you decide to try REEF and would like assistance setting it up, contact us at clickers@ucsd.edu.

We ran a REEF pilot in Winter 2017 to test out how well it worked compared to a physical iClicker. Our results showed that overall it worked well and was reliable in class, as long as nothing went wrong with the wi-fi in the room.

Because of the positive pilot results, it was decided that we would leave REEF enabled on campus and give instructors the option to use it if they choose. All of the students purchasing iClickers at the bookstore are getting a physical remote along with the REEF license, so there is no obligation to switch to using REEF at this time if you do not wish to.

ITS currently supports the mobile REEF app through the standard iClicker software (now called iClicker Classic by the manufacturer) that is still downloadable from our clickers.ucsd.edu website. iClicker considers this a hybrid solution since we are using the software designed for the physical clickers but we have enabled the use of the mobile app by students. To use REEF in this way you just need to download iClicker 7.10 or higher from our site and ‘Enable” REEF in the REEF Polling or Mobile tab.

We currently do not support the online iClicker Cloud app since it has not been tested with the campus and may still have issues syncing scores and downloading class rosters.

If you have any questions, please contact Treb Padula.

i>clicker Version 7

New Version 7.8.0 Available (9/16/16)

We have a new software version available for Fall quarter.  The upgrade is not mandatory – if you’ve used i>clickers in a recent quarter and you’re happy with the way your existing software is working, you can keep using it.

However, we encourage everyone to keep their software current, and you’ll especially want to upgrade if you haven’t used clickers in recent quarters.  Even users of the last previous version (7.4.5) will see these improvements:

  • Frequency alert checkbox is unchecked by default.
  • Results chart now automatically shows up on the same screen as the toolbar
  • Issue with responses for a previous session disappearing when a session is resumed is fixed

(Version 7 for both Mac and Windows platforms still does not have self-paced polling or demographics, so if you need those features you should continue with v.6.4.2.)

* Mac Users: If you’ve been using an earlier version than 7.4.5 and disabled App Nap systemwide because of the delay issue, see the instructions below for re-enabling App Nap for your computer as a whole.

You can download new software version 7.8.0 for both Mac and Windows here.

Re-enabling App Nap systemwide on a Mac (for those who previously disabled App Nap systemwide):

App Nap is a Mac feature that conserves battery power, but caused delays for some Mac i>clicker users.

If you’re not sure whether you previously disabled App Nap or not, it won’t hurt to do this procedure even if App Nap was never disabled in the first place. (But if you’re not familiar with command line programs, feel free to contact Treb Padula for assistance.)

To re-enable App Nap system-wide on your Mac, open the Terminal application (located in /Applications/Utilities), and copy and paste in this string:

defaults write NSGlobalDomain NSAppSleepDisabled -bool NO

Then press the Enter key. After pressing enter, you need to restart your MacBook for the change to take place.

If you have any questions, please contact Treb Padula.

Sync Roster Message (2/9/16)

If you use TritonEd (formerly Ted) and receive the i>clicker message below after syncing your roster, click Ignore All.  If you don’t use TritonEd and receive the message, if you see good matches you can Accept those, otherwise click Ignore for each name.

(Sync message)

TritonEd Warning About Students with Duplicate Clickers (Updated 3/7/16)

When your i>clicker software is linked to your course roster in TritonEd (formerly Ted), you may get a warning that duplicate clickers registered to one student are being used in the class. When the software comes across a case like this the upload stops, so you’ll want to get this squared away asap. It is most likely a case of the student owning two clickers and lending or selling one to someone else in the class. It’s fine for them to loan/sell one to a classmate, but the original owner needs to log into TritonEd and remove the clicker they are not using from their account. (If you tried to upload clicker scores to TritonEd and received an error message and/or only some of the scores uploaded, delete the affected column(s) in the TritonEd Full Grade Center.)  Once the student has removed any extra clickers from TritonEd, click on their name in the i>clicker gradebook and remove any clicker ID #’s other than the one they’re using.  (If you’re unsure which clicker ID to keep, under i>clicker Instructor Tools in Course Tools in TritonEd, run an Instructor Report to see which clicker they still have registered in their name.)   Re-sync your roster, and you should then be able to upload those scores successfully. If you have any questions, please contact Treb Padula.Multi Clicker message

Checking Student Registrations at iclicker.com (2/9/16)

If you don’t use TritonEd (formerly Ted), your students need to register their clicker at iclicker.com.  If they’re not sure their clicker is properly registered, they can use this website to confirm.  (The primary purpose of the site is to recover clicker ID #’s that have worn off of the sticker on the back of the clicker, but it also works to confirm registration.)  If they find out from the site that they need to register, and their clicker was previously registered by someone else at iclicker.com, they will incur a $9.99 used clicker registration fee.

Side Note:  If you use TritonEd for your class, students with used clickers will not need to pay the fee, and syncing your roster in i>clicker will be much simpler for you!

Compatibility with Windows 10 & Sierra (Updated 10/18/16)

After some preliminary testing, i>clicker software and the TritonEd (formerly Ted) integration file seem to work fine with the latest versions of Windows and Mac OS. If you upgrade and find any i>clicker issues, please contact Treb Padula.  We have had a couple instructors find that the i>clicker software runs in a tiny window on the new Surface Pro 4.  If you have the same issue, please contact Treb Padula.

i>clicker REEF Mobile App (and Others) (9/17/15)

i>clicker has introduced a new mobile app called REEF that works on smart devices such as laptops, tablets and cell phones instead of requiring physical clickers. Several other vendors have similar apps. These apps have several technical and academic integrity issues that would need to be addressed before they can be used effectively. We will be evaluating these apps over the coming year, but do not support them at this time.

In the meantime, we have disabled the REEF app in the current campus versions of the i>clicker software. If you have any questions, please contact Treb Padula.

MacBook Issues

Session Toolbar and Cursor Issues (9/16/15)

Some instructors have had issues with the Session Toolbar or their cursor when showing slides and using i>clicker on a Mac. If you have these issues, chances are updating to the latest software version (7.8.0; link above) will solve these for you. If you update and still have issues, the tips below may help.

These issues tend to happen more frequently in modes like Presenter View in PowerPoint, where the laptop display shows more than just the slide that is shown on the projection screen. So the easiest way to prevent these issues may be to mirror the slides on both screens (which also has the bonus of giving you the Session Toolbar on both screens instead of only one). This unfortunately means that you don’t see the slide that is coming next, or any notes you’ve added to your presentation. (Although you could print out your slides and notes beforehand.)

Another good way to prevent these issues is to do things in this order:

Beginning of Class:

  1. Connect your laptop to the projector.
  2. Open the i>clicker program and start a new i>clicker session.
  3. Open your slide program and start the slideshow.

End of Class:

  1. Escape out of slideshow mode.
  2. End the i>clicker session (and then close the i>clicker program if desired).
  3. Disconnect your laptop from the projector.

Below are the most common toolbar and cursor issues. The i>clicker manufacturer is working on fixes, but in the meantime, if you have one of these issues, try the corresponding workaround:

The i>clicker Session Toolbar disappears behind your slides when the slideshow is started: Try escaping the slideshow, ending the i>clicker session, closing and reopening i>clicker, and starting a new session.

The Session Toolbar disappears when you click on it: Before trying to move the Toolbar onto the projection screen, try starting and stopping a quick test poll, then click on the Toolbar and drag it onto the projection screen.

The toolbar gets corrupted in a variety of ways, e.g., going blank, or doubling up with two timers that don’t change even when a poll is open: Try closing and reopening i>clicker.

Cursor appears to go behind the Toolbar instead of over it: Try clicking on your laptop display with your touchpad or mouse, then clicking on the Session Toolbar.

If you use Keynote with i>clicker, see the suggested preference settings at the bottom of this page.

Used i>clicker Transfer Fee (Updated 4/8/16)

Since December 31, 2014, i>clicker has been charging students who register used clickers at iclicker.com a $6.99 registration fee.  In March 2016, they increased the fee to $9.99.

Who will be affected?

For now, this only affects students who register newly acquired used clickers through the iclicker.com website. The only students who register at that website are those whose instructors do not use TritonEd (formerly Ted), our campus learning management system. Registration through TritonEd is currently not scheduled to be assessed the $9.99 registration fee. Note that students can only register a clicker through TritonEd if a course site on  TritonEd is used for the class.  Also note that students only need to register clickers once in TritonEd (and once at iclicker.com for classes not hosted in TritonEd), so those who registered their current clicker before 12/31/14 will not need to pay the fee unless they switch to a different used clicker.

Can students share clickers?

Students will still be able to share clickers as long as they do not have clicker classes at the same time and those who do not buy the clicker new pay the registration fee.

Any help you can provide in spreading the word to your students will be appreciated – it may affect their decision of whether to purchase a new or used clicker.

Student Cost Example

Even with this new fee, we still believe clickers are a valuable and useful tool to enhance teaching and learning at UC San Diego. Here’s an example of how minimal the economic impact of clickers on students can be:

  • Freshman buys used i>clicker for $25 on ebay.
  • Pays $9.99 used registration fee (only if instructor does not use TritonEd).
  • Uses clicker in many classes for 4 years at UCSD.
  • At graduation, sells the clicker to the bookstore for $27.50.

Total cost for 4 years of use: $7.49.

If you have any questions about this change, please contact Treb Padula.

i>clicker Version 6

TritonEd Interface Alert! (12/22/14)

If you have already started using i>clicker version 6.3 or earlier in conjunction with TritonEd (formerly Ted) in a class this quarter, your class voting results are not compatible with version 7. Instead of updating to v.7, in order to upload your clicker scores to TritonEd you need to update to v6.4.2 The software and installation instructions are here.

If you have any i>clicker questions, please contact Treb Padula. If your questions are TritonEd-related, please contact edtech@ucsd.edu.


Spring Into Instructional Tech

ShowcaseImage2Academic Computing & Media Services’ Spring 2015 Instructional Technology Showcase features what’s new and available in instructional technology tools and resources at UC San Diego. Learn about i>clicker, podcasting, Ted (the campus learning management system), the Learning Glass, classroom technology, and more! Also, stay for lunch and hear from guest speaker Dr. Gabriele Wienhausen, Faculty Director of Teaching & Learning Commons.

The Showcase is open to faculty, department staff, and teaching assistants. Come meet the instructional tech team and get information on how to get your course started. Registration is required. Contact Instructional Technology Support for more information.

See the full schedule and register today!

When: Thursday, March 26, 2015 | 9:00 am – 12:30 pm
Where: Mandeville B150
Add to Calendar:  gc_button1_en

Questions? its@ucsd.edu | 858.822.3315

Spring 2015 Instructional Technology Training

Laptop with i>clicker and TedFaculty can enhance their teaching in Spring Quarter 2015 by signing up for instructional technology training. Academic Computing & Media Services’ Instructional Technology team is offering training sessions for Ted, UC San Diego’s learning management system, and the i>clicker student response system.

New this quarter is the Camtasia class, which shows faculty how to create, edit, and share engaging videos for use in their courses.

Several classes on Ted will be held throughout the quarter:

  • Ted Overview – how to navigate Ted and set up a new course (designed for beginners)
  • Ted Groups – how to create groups and use group tools
  • Ted Grade Center – how to customize the grade center and set up weighted columns
  • Blackboard Collaborate – how to use video conferencing for virtual office hours and remote meetings

i>clicker training is also available throughout the term:

  • i>clicker Overview – how to install the software and set up the equipment for your course
  • Ted / i>clicker Integration – how to sync i>clicker with Ted and upload scores (for Ted users only)

Visit the training webpage to see all session dates and register. Space is limited, so reserve your spot today! Faculty can also request one-on-one training.

New i>clicker Instructor Software

New i>clicker software (version 7.3.2) is available on the clickers website. ACMS encourages all instructors to use this new version for the Winter quarter.

Bug Fixes

Due to a new code base, Fall quarter’s v.7.0.3 had a few issues that have been corrected in v.7.3.2:

  • The automatic Ted score transfer bug that required instructors to use the manual upload procedure
  • The session dates sometimes changed after the fact
  • The new name of a renamed course did not show up right away
  • The Gradebook tab in Settings showed the last course selected instead of the correct one


In addition to bug fixes, v.7.3.2 features several improvements as well:

  • You can now award varying points to multiple answers, instead of just a single answer
  • You can now see full-size screen captures of your question slides in the Gradebook

Session dates are now included in the export to Ted (or other LMS)

Email clickers@ucsd.edu with any other issues or problems.

As a reminder, there is now a fee for registering some used i>clickers.

Winter Instructional Technology Training

Presentation at the Faculty Technology ShowcaseGet ready for the Winter term by signing up for instructional technology training. Academic Computing & Media Services’ Instructional Tech team provides training for Ted, UC San Diego’s learning management system, and i>clicker, a student response system.

Classes are available for several features of Ted:

  • Ted Overview – how to navigate Ted and set up a new course (designed for beginners)
  • Ted Groups – how to create groups and use group tools
  • Ted Grade Center – how to customize the grade center and set up weighted columns
  • Blackboard Collaborate – how to use video conferencing for virtual office hours and remote meetings

i>clicker training is also available throughout the term:

  • i>clicker Overview – how to install the software and set up the equipment for your course
  • Ted / i>clicker Integration – how to sync i>clicker with Ted and upload scores (for Ted users only)

Visit the Ted training webpage to view the calendar and register for a training session. Space is limited, so reserve your spot today! Faculty can also request one-on-one training.

Check Out the Faculty Technology Studio

ACMS' faculty technology studioInstructional Technology Support (ITS) is proud to introduce its new Faculty Technology Studio and Training room. This space has already been used to help introduce faculty to new instructional technology, especially Ted, UC San Diego’s learning management system.

The space is equipped with flexible furniture and can be set up in a variety of different collaborative layouts depending on the need. “This allows us to be flexible with the training style and adjust to the needs of the session,” Instructional Technologist April Cha said, “It makes the training feel more personalized.”

A different configuration of the faculty technology studioOne of the biggest advantages of the space is wireless projection technology, which lets multiple presenters connect simultaneously to the flat screen display in the room to share content. This untethers ITS staff so they can move about the room and provide faculty with help as needed while still sharing information with everyone.

Interested in experiencing this space for yourself? Sign up for upcoming sessions through the training calendar today!

Fall 2014 Ted & i>clicker Training

Presentation at the Faculty Technology ShowcaseWant training for Ted, UC San Diego’s learning management system, and its tools? Instructional Technology Support has just what you need. Multiple sessions will be offered throughout the fall quarter for the following classes:

  • Ted Overview – designed for beginners in Ted, including how to navigate Ted and set up a new course
  • Ted Grade Center – how to customize the grade center and set up weighted columns
  • Blackboard Collaborate – learn how to do video conferencing and hold virtual office hours inside of Ted

Training for clickers is also available, offered in conjunction with Instructional Technology Integration, a fellow unit of Academic Computing & Media Services (ACMS):

  • i>clicker Overview – covers the equipment and software required, as well as the basics of how to setup and use clickers in your course
  • Ted / i>clicker Integration – find out how to sync i>clicker with Ted and upload scores (for Ted users only)

Visit the Ted training webpage to view the calendar and register for a training session. Space is limited, so reserve your spot today! Faculty can also request one-on-one training with Ted online.

i>clicker 7 Is Here!

Student using an i>clickerThe newest software version of i>clicker, the student response system supported at UC San Diego, is available for Fall Quarter 2014.

The main improvements include:

  • Gradebook integration with the i>clicker program, eliminating the need for the separate i>grader program
  • Performance and participation points are exported to Ted separately
  • Useful Excel reports

What Can i>clicker Do?

i>clicker creates an interactive learning experience by polling your class and providing immediate feedback through a handheld clicker device.

Benefits include:

  • Instant evaluation of class comprehension to know when to move forward or review
  • Increased student engagement
  • Students get to practice thinking and communicating in expert-like ways
  • Automated scoring for student participation and quizzes

i>clicker 7 is Mac and Windows compatible and works with common applications like PowerPoint, Acrobat, Keynote, and Word. Results can be exported to Excel, Notepad, or Word and imported directly into Ted or other learning management systems.

Upgrading to i>clicker 7 only requires new software and does not require upgrading the base station or clicker hardware.

i>clicker 7 Training

Training sessions are available for beginning and experienced users to learn the upgraded software. Sign up through the i>clicker training calendar.

  • i>clicker Overview (Beginning Users): Receive an instructor kit, download i>clicker software, set up the base station, add a course, start and stop polling sessions in class
  • i>clicker 7 Upgrade (Experienced Users): Download the all-new software version 7 and learn about the major changes,

Self-Service Upgrades

Existing i>clicker users can upgrade the software on their own at clickers.ucsd.edu.

Please note: Do not delete your old software until you are finished with your existing class session data. i>clicker 7 is not compatible with data from previous versions.

More Information

For more information on teaching and learning with Peer Instruction and how clickers can complement this pedagogy, visit Peer Instruction resources at the Center for Teaching Development.

Contact Instructional Technology Integration for more information at iti@ucsd.edu or at (858) 534-4120.

Get Students Engaged with Clickers

A student using a clicker in classHave you ever been in the middle of lecture and wondered whether or not your students understand the concepts that you are covering? Have you found that you want your students to be more engaged in class and actively thinking about the material? Do you ever notice that few students are willing to raise their hand in the middle of class to answers a question?

If you have asked yourself any of these questions, clickers can help. A clicker is a handheld, radio-frequency device that students bring to class that allows them to answer questions in class to demonstrate their comprehension of the material. Instructors receive real time results so they know whether their students have mastered the material at hand or if extra time needs to be devoted to a given concept. Additionally, results can be recorded and exported to Ted or Excel for grading purposes. Integrating clickers into lecture creates an engaging, interactive experience for students who become active learners instead of passive learners.

Academic Computing & Media Services (ACMS) can help instructors get set up to use clickers in their courses. General information, frequently asked questions, and best practice suggestions about clickers are available in the clickers section of the ACMS website. ACMS also has dedicated staff available to help you set up clickers in your class and help you with the technology. If you are interested in using clickers, contact Don Olliff at dolliff@ucsd.edu or (858) 822-1456.